CX Moments

Search Feature: Users have found the search feature in CX Moments to be highly beneficial, allowing them to easily identify trends and sentiment in customer feedback. Several reviewers have expressed their satisfaction with this feature, stating that it has helped them quickly pinpoint important information and make data-driven decisions.

Immediate Alerts: The ability to receive immediate alerts about issues has impressed users of CX Moments. This functionality enables them and their team to address problems promptly, ensuring that no critical issues go unnoticed. Many reviewers have praised this feature for its effectiveness in streamlining their workflow and improving overall customer satisfaction.

Integration with Other Tools: Reviewers appreciate how CX Moments seamlessly integrates with other tools, making the review process more efficient. This integration allows users to access all relevant data from different platforms in one place, saving them time and effort. Some users have specifically mentioned the integration with FreshDesk as a valuable aspect of CX Moments, as it provides a centralized view of raised issues and offers graphical representations for reporting purposes.

Cumbersome Interface: Some users have found switching between different brands and filtering out data to be a cumbersome task, indicating a lack of efficiency in the software's interface.

Lack of Tutorials: Several reviewers have mentioned that the software lacks tutorials, making it initially difficult to use. However, once users become familiar with it, they find it easier to navigate.

Complex Process for Report Generation: Users have noted that generating accurate and helpful reports requires attention to detail, suggesting a potentially complex process. This may require additional effort from users to ensure the reports are meaningful.