Overview
What is CX Moments?
CX Moments, a Scorebuddy solution since the 2021 acquisition, gathers insights from customer conversations to help users discover what bothers customers and hurts a business the most. Users can categorize and trend 100,000's of customer support cases, tickets and live…
Pricing
What is CX Moments?
CX Moments, a Scorebuddy solution since the 2021 acquisition, gathers insights from customer conversations to help users discover what bothers customers and hurts a business the most. Users can categorize and trend 100,000's of customer support cases, tickets and live chats.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Keatext?
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric…
What is CXMEngine?
OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver customer experiences with complete visibility and precise control.
Product Details
- About
- Tech Details
What is CX Moments?
CX Moments Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
With CX Moments, users have been able to gain valuable insights into customer contact trends and identify training needs. By quickly identifying and addressing gaps and negative moments before they escalate, users have effectively improved customer satisfaction and loyalty. The software has also greatly saved users time by providing deep insights into customer feedback and addressing questions about what customers are saying. Additionally, CX Moments enables support teams to easily pull, view, and analyze information, allowing them to hone in on specific customer issues such as subscription management, rewards redemption, and website navigation. This has resulted in faster issue resolution and improved overall customer experience. Furthermore, by capturing and analyzing support ticket data, users have been able to drill down, visualize, and extract valuable insights, replacing the old ways of extracting data that were tedious and inaccurate. Overall, CX Moments has proven to be a powerful tool for businesses looking to understand their customers better and enhance their support operations.
Search Feature: Users have found the search feature in CX Moments to be highly beneficial, allowing them to easily identify trends and sentiment in customer feedback. Several reviewers have expressed their satisfaction with this feature, stating that it has helped them quickly pinpoint important information and make data-driven decisions.
Immediate Alerts: The ability to receive immediate alerts about issues has impressed users of CX Moments. This functionality enables them and their team to address problems promptly, ensuring that no critical issues go unnoticed. Many reviewers have praised this feature for its effectiveness in streamlining their workflow and improving overall customer satisfaction.
Integration with Other Tools: Reviewers appreciate how CX Moments seamlessly integrates with other tools, making the review process more efficient. This integration allows users to access all relevant data from different platforms in one place, saving them time and effort. Some users have specifically mentioned the integration with FreshDesk as a valuable aspect of CX Moments, as it provides a centralized view of raised issues and offers graphical representations for reporting purposes.
Cumbersome Interface: Some users have found switching between different brands and filtering out data to be a cumbersome task, indicating a lack of efficiency in the software's interface.
Lack of Tutorials: Several reviewers have mentioned that the software lacks tutorials, making it initially difficult to use. However, once users become familiar with it, they find it easier to navigate.
Complex Process for Report Generation: Users have noted that generating accurate and helpful reports requires attention to detail, suggesting a potentially complex process. This may require additional effort from users to ensure the reports are meaningful.