Name: CX Moments by Scorebuddy
Author: Scorebuddy

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

PHP Frameworks

Product Lifecycle Management (PLM)

Text Editors

Development

Business Intelligence (BI)

Collaboration

Enhanced 911 (E911)

Meeting Management

PDF Editors

Payment Facilitation

Supply Chain Management

Visitor Management

Enterprise

Accounting

Blockchain Payments

Crypto Asset Management

Hedge Fund

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Archiving

Cloud Storage

Composable Infrastructure

Custom Software Development Services

Data Masking

Database Performance Monitoring

Email Encryption

Endpoint Security

Firewall

Fraud Detection

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Security

Log Management

Network Performance Monitoring

Network Traffic Analysis (NTA)

NoSQL Databases

Software Composition Analysis (SCA)

Storage Management

Value-Added Resellers (VARs)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Creative Collaboration

Domain Registration Services

Email Marketing

Marketing Automation

Native Advertising

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Cloud Infrastructure Entitlement Management

File Integrity Monitoring

Security

3D Modeling

Membership Management

Real Estate

Simulation

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Sprinklr Service

Sprinklr

SnapSurveys

Snap Surveys

Zendesk Suite

Zendesk

Keatext

Webex Contact Center

Cisco

PG Forsta HX Platform

PG Forsta

QuestionPro

QuestionPro Inc

Genesys PureConnect (discontinued)

Discontinued Products

Genesys Multicloud CX (discontinued)

Qualtrics XM for Strategy and Research

Qualtrics

Cumbersome Interface: Some users have found switching between different brands and filtering out data to be a cumbersome task, indicating a lack of efficiency in the software's interface.

Lack of Tutorials: Several reviewers have mentioned that the software lacks tutorials, making it initially difficult to use. However, once users become familiar with it, they find it easier to navigate.

Complex Process for Report Generation: Users have noted that generating accurate and helpful reports requires attention to detail, suggesting a potentially complex process. This may require additional effort from users to ensure the reports are meaningful.

Search Feature: Users have found the search feature in CX Moments to be highly beneficial, allowing them to easily identify trends and sentiment in customer feedback. Several reviewers have expressed their satisfaction with this feature, stating that it has helped them quickly pinpoint important information and make data-driven decisions.

Immediate Alerts: The ability to receive immediate alerts about issues has impressed users of CX Moments. This functionality enables them and their team to address problems promptly, ensuring that no critical issues go unnoticed. Many reviewers have praised this feature for its effectiveness in streamlining their workflow and improving overall customer satisfaction.

Integration with Other Tools: Reviewers appreciate how CX Moments seamlessly integrates with other tools, making the review process more efficient. This integration allows users to access all relevant data from different platforms in one place, saving them time and effort. Some users have specifically mentioned the integration with FreshDesk as a valuable aspect of CX Moments, as it provides a centralized view of raised issues and offers graphical representations for reporting purposes.

With CX Moments, users have been able to gain valuable insights into customer contact trends and identify training needs. By quickly identifying and addressing gaps and negative moments before they escalate, users have effectively improved customer satisfaction and loyalty. The software has also greatly saved users time by providing deep insights into customer feedback and addressing questions about what customers are saying. Additionally, CX Moments enables support teams to easily pull, view, and analyze information, allowing them to hone in on specific customer issues such as subscription management, rewards redemption, and website navigation. This has resulted in faster issue resolution and improved overall customer experience. Furthermore, by capturing and analyzing support ticket data, users have been able to drill down, visualize, and extract valuable insights, replacing the old ways of extracting data that were tedious and inaccurate. Overall, CX Moments has proven to be a powerful tool for businesses looking to understand their customers better and enhance their support operations.

CX Moments, a Scorebuddy solution since the 2021 acquisition, gathers insights from customer conversations to help users discover what bothers customers and hurts a business the most. Users can categorize and trend 100,000's of customer support cases, tickets and live chats.

Self-Serve Customer Service Solution

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NiCE CXone Mpower

CX Moments by Scorebuddy

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Scorebuddy

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Customer Experience Management Software

CX Moments

CX Moments

Overview

What is CX Moments?