Name: cx/omni CXM cloud
Price: 990 USD
Author: cxomni

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Text Editors

Development

Business Intelligence (BI)

Collaboration

Desktop Publishing

Diagramming

Interactive Voice Response (IVR)

Meeting Management

Operational Analytics

Project Portfolio Management

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Archiving

Cloud Storage

Continuous Delivery

Data Fabric

Endpoint Encryption

Enterprise Backup

File Sync and Share

Firewall

Fraud Detection

IT Service Management (ITSM)

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Network Traffic Analysis (NTA)

Network Virtualization

Phishing Detection and Response

Virtual Desktop Infrastructure (VDI)

Voice Recognition

Web Application Firewalls

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Digital Experience Platforms (DXP)

Email Marketing

Graphics

Location Intelligence

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Operational Technology (OT) Security

Security

Auto Repair

Camp Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Legal Research

Municipal

Trucking Software

Vertical-Specific

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The cx/omni CXM cloud is a Customer Journey Management Software designed to assist businesses of all sizes in mapping, modeling, and optimizing their customer journeys. According to the vendor, this versatile solution caters to a wide range of professionals, including Customer Experience (CX) Professionals, Marketing Professionals, Sales Professionals, Product Managers, and Service Professionals. Industries such as Retail, E-commerce, Financial Services, Telecommunications, and Healthcare are said to benefit from the features and functionalities offered by cx/omni CXM cloud.

## Key Features

**Customer Journey Mapping**: According to the vendor, the software allows users to visualize the Customer Journey from the customer's perspective. It offers a hierarchical representation of phases, journeys, and touchpoints, along with customizable mapping styles and templates. Users can also enrich maps with images, videos, and documents.

**Journey Modeling**: The vendor claims that the software enables the integration of real-time data from web analytics, surveys, and CRM to analyze customer behavior and preferences along the journey. Users can create configurable journey dashboards for CX insights by combining sentiment analysis, CSAT trends, and KPIs.

**Holistisches CX/UX-Framework**: The vendor states that the software helps establish a unified journey mapping standard across the organization. Users can define a consistent taxonomy and terminology, as well as create an information architecture for data distribution. The software also aims to connect actionable insights with requirements management.

**Sources & Files**: According to the vendor, the software allows users to centralize CX knowledge with relevant insights and documents. Users can link research findings to specific touchpoints and journeys, creating a global repository accessible to all stakeholders.

**Actionable Insights Orchestration**: The vendor claims that the software helps translate insights into concrete action items. It offers a Difficulty-Impact matrix for prioritization and integrates insights with requirements management systems, facilitating collaboration between CX teams and product/service development teams.

**Datenbankbasiertes Actionable Insights Management**: According to the vendor, the software enables users to manage and organize insights such as pains, gains, needs, and requirements in a structured manner. Users can easily filter, search, and retrieve information, keeping track of insights along the customer journey and linking them to specific touchpoints or subjourneys.

**Actionable Insights Cluster**: The vendor suggests that the software allows users to group related insights together based on common themes or topics. This helps identify patterns and trends in customer feedback, providing a holistic view of customer needs and pain points to effectively prioritize and address insights.

**Difficulty Impact Matrix zur Task-Priorisierung (Difficulty Impact Matrix for Task Prioritization)**: According to the vendor, the software offers an assessment of the difficulty and impact of each insight. It visually represents insights based on priority, allowing users to focus on high-impact and low-difficulty tasks for more efficient decision-making.

**KI-basierte Textanalyse zur Themenclusterung (AI-based Text Analysis for Topic Clustering)**: The vendor claims that the software utilizes AI-based text analysis to automatically cluster insights into topics. This helps gain a deeper understanding of customer topics and sentiments, enabling users to address customer needs accordingly for enhanced customer satisfaction.

**Tagging, Filterung und Abonnieren von Feeds (Tagging, Filtering, and Subscribing to Feeds)**: According to the vendor, the software allows users to tag, filter, and subscribe to feeds of insights. This helps organize and retrieve insights based on specific criteria or categories. Users can narrow down insights based on parameters such as sentiment or touchpoint and receive updates and notifications about specific insights or topics of interest.

Basic

OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver  customer experiences with complete visibility and precise control.

Reactive

Asissted

Automated

Proactive

CXMEngine by OvationCXM

Keatext

cx/omni CXM cloud

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

cxomni

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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cx/omni CXM cloud

Overview

What is cx/omni CXM cloud?