Name: CXInfinity
Author: CXInfinity

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Development

Audit

Board Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Application Delivery Controllers (ADC)

Bot Mitigation

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Data Pipeline

Desktop Management

Desktop Outsourcing

Extended Detection and Response (XDR)

Fraud Detection

Hosted Virtual Desktop

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Network Performance Monitoring

Relational Database Management Systems

Smart Contracts

Tape Storage

Vulnerability Management

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Contact Management

Content Management

Contest Management

Digital Asset Management

Email Marketing

Gamification

Marketing Automation

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Multichannel Retail

Presales

Sales

Certificate Lifecycle Management

Database Security

GDPR Compliance

Security

Construction Accounting

Hotel Management

Loan Servicing

Vertical-Specific

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CXInfinity is a Digital Omnichannel Customer Engagement Platform that aims to enhance customer interactions across various channels. According to the vendor, this versatile solution caters to contact centers, banking and finance institutions, credit unions, healthcare providers, and insurance companies. With its personalized engagement capabilities, CXInfinity aims to bridge the gap between systems, agents, and customers, creating customer journeys that can potentially drive business growth and improve customer satisfaction.

## Key Features

**Personalized engagement**: According to the vendor, CXInfinity enables personalized engagement across multiple channels in real-time, allowing businesses to deliver tailored experiences to their customers.

**Experiential customer journey**: The vendor claims that CXInfinity allows businesses to create seamless and immersive customer journeys, aiming to provide a consistent and positive experience across all touchpoints.

**Bridges gaps between system, agent, and customers**: The vendor states that CXInfinity acts as a bridge, connecting systems, agents, and customers, aiming to facilitate smooth and efficient interactions.

**Turn Visitors into Customers**: According to the vendor, CXInfinity aims to help businesses increase sales and online conversion rates by proactively reaching out to visitors and offering them deals before they potentially abandon the website.

**Cherry pick high-value prospects**: The vendor claims that CXInfinity offers businesses the ability to identify and prioritize high-value prospects, potentially leading to smarter conversions and increased revenue.

**Grow Leads from The Traffic**: According to the vendor, CXInfinity's digital engagement software aims to capture and convert leads, empowering businesses to make the most of their website traffic. Visitors can potentially book demos in real-time and receive assistance through co-browsing to locate the information they need.

**Make Customer Care a Delight**: CXInfinity aims to enhance customer care by offering conversational support across various channels, according to the vendor. It includes a built-in Knowledge Base and Case Management system to potentially resolve customer queries faster and improve overall satisfaction.

**Improve Customer Satisfaction (CSAT) by 34%**: According to the vendor, CXInfinity has been proven to enhance customer satisfaction by 34%, aiming to ensure that businesses meet and exceed customer expectations.

**Increase in cross-sell and up-sell revenue by 2.4X**: By leveraging CXInfinity's capabilities, the vendor claims that businesses can potentially boost their cross-sell and up-sell revenue, driving growth and maximizing profitability.

**Improve Customer Response Time by 51%**: According to the vendor, CXInfinity aims to help businesses improve their customer response time by 51%, potentially ensuring prompt and efficient support that enhances the overall customer experience.

CXInfinity is a contact center solution designed to enable businesses of all sizes and industries to engage with their customers in real-time across digital channels. The software offers a proactive engagement approach that empowers companies to personalize the web experience for every visitor, increasing customer satisfaction and loyalty. With CXInfinity's single-box setup, powerful integration, and dedicated workspace for agents, the software can help elevate agent performance and provide customers with instant quality resolutions.

CXInfinity has an intelligent routing system that ensures the right skilled agent handles conversations with customers promptly. It also provides smart bots that handle level 1 queries of customers so that agents can concentrate on more complex issues. Additionally, CXInfinity equips agents with built-in knowledge base systems and case management tools to make each conversation count. By providing an end-to-end solution, this software aims to transform the visitor experience by making customer engagement a competitive advantage across different industries such as credit unions, banks or e-commerce sites.

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CXInfinity

Overview

What is CXInfinity?