Cybersource is being used by the eCommerce department. All payment transactions go through the Cybersource payment gateway.
It helped our department to address next problems:
- Easy merchant account configuration
- Fraud management capabilities that allow us to configure simple rules to prevent certain transactions
- Provides reliable and secure payment processing
- Easy international expansion, because multi-currency and dynamic currency conversion is supported
- Very reliable. Meets strict SLAs. Had quite a few problems in production.
- PCI compliant payment provider.
- Provides sandbox environments for engineers.
- Technical documentation is messy and requires a lot of cleanup.
- API sometimes is confusing and documentation makes it even more confusing.
- Fraud detection must be more intelligent and be based on machine learning.