CyberSource Reviews

4 Ratings
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Score 8.8 out of 100

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Reviews (1-4 of 4)

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September 22, 2017
Yuri Anischenko | TrustRadius Reviewer
Score 8 out of 10
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Cybersource is being used by the eCommerce department. All payment transactions go through the Cybersource payment gateway.

It helped our department to address next problems:

  • Easy merchant account configuration
  • Fraud management capabilities that allow us to configure simple rules to prevent certain transactions
  • Provides reliable and secure payment processing
  • Easy international expansion, because multi-currency and dynamic currency conversion is supported
  • Reporting
  • Very reliable. Meets strict SLAs. Had quite a few problems in production.
  • PCI compliant payment provider.
  • Provides sandbox environments for engineers.
  • Technical documentation is messy and requires a lot of cleanup.
  • API sometimes is confusing and documentation makes it even more confusing.
  • Fraud detection must be more intelligent and be based on machine learning.
If you want a reliable and secure payment gateway then cybersource is a great solution. Your dev ops team will highly appreciate it. It doesn't provide advanced fraud management capabilities so you might want to integrate with another provider that uses machine learning and artificial intelligence to detect fraudulent transactions based on available data.
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November 23, 2016
Nitin Garg | TrustRadius Reviewer
Score 10 out of 10
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I worked with many clients to create website on Demandware platform and used CyberSource as payment integration. CyberSource provides seamless integration with DW and provides readymade code to integrate. So in no time, payment integration is ready.

In the last project, Client wanted to use PayPal integration as well but did not want to manage 2 merchant accounts for settlement. We used Cybersource as now Cybersource provides Paypal integration as well. Client was pretty happy with this decision.

  • I am a professional in Demandware platform and CyberSource provides readymade code to integrate with DW codebase. So in turnaround time Payment integration is done with website.
  • Cybersource console is very easy to use, just browse for 10 mins and you will learn how to create rules, search and all other necessary configuration by yourself.
  • Cybersource support is very good, you just mail to POC and you will get response in no time. I have never seen such responsive support in my career.
  • Cybersource should think to go for restfull api call. I am not sure if it exists because with DW it is Soap call.
  • Cybersource should have some alerting mechanism where if certain auth declined in few mins, people get a notification to look.
We used Cybersource for Payment and fraud integration and it worked very well for us. We used this for billing address validation, credit card payment, Paypal payment and fraud check. I am not aware whether Cybersource have any restful api or not. If not, i will be unable to use this for angular application which is totally JS integration.
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January 29, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Cybersource is used to have a gateway connection to all of the credit card processing centers as well as PayPal processing. We also use a product from them called Decision Manager which is used to catch and stop orders that may be fraud from getting through without review.
  • They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
  • The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
  • They also connect to PayPal making it easy to add them to any website as a payment method.
  • Sales or account management pushes all issues and questions to support it is hard to just get a quick answer from your rep. Support is good but also can take more time then your rep answering an email question.
  • Support does not allow for scheduling a conference call so that you can get multiple parties on the phone at the same time to resolve an issue. You should be allowed, via the ticket system, to schedule a support person to dial into a call for support on an issue.
It is the gold standard for e-commerce use. Others out there and can cost less, but CyberSource has been the leader for some time.
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July 03, 2018
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Verified User
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CyberSource is being used organization-wide across numerous departments and teams. Mainly, it serves as the backbone for the organization’s credit card payments.
  • Advanced search capabilities
  • Provides detailed info on transactions
  • Interface is somewhat outdated
  • Slight learning curve for new users
Great system for managing records of credit card transactions, with the ability to look up a specific transaction quickly based on different sources of info.
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CyberSource Scorecard Summary

What is CyberSource?

CyberSource is a payment gateway software solution acquired by and supported by Visa since 2010.
Categories:  Payment Gateway

CyberSource Video

Create a better customer experience that's digital first with Cybersource

CyberSource Technical Details

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Mobile Application:No

Frequently Asked Questions

What is CyberSource?

CyberSource is a payment gateway software solution acquired by and supported by Visa since 2010.

Who uses CyberSource?

The most common users of CyberSource are from Mid-size Companies and the Apparel & Fashion industry.