Name: Cynergy Service Desk Software
Rating: 10 (2 reviews)
Author: Epazz, Inc

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Mobile App Development

Product Analytics

Development

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Enterprise Generative AI

Enterprise

Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Recruitment Agency

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Application Server

Cloud Storage

Consulting and Advisory Services

Cybersecurity Consulting

Database Load Balancing

Distributed Denial of Service (DDoS) Protection

Embedded Business Intelligence (BI)

Embedded Database

Enterprise Architecture Management

Fraud Detection

Function as a Service (FaaS)

Integration Platform as a Service (iPaaS)

Mobile Data Security

Mobile Device Management (MDM)

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Software Composition Analysis (SCA)

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

App Store Optimization (ASO)

Appointment Scheduling

Competitive Intelligence

Content Management

Customer Journey Mapping

Email Marketing

Gamification

Heatmap and Session Recording

Landing Page

Marketing Automation

Mobile Advertising

Online Proofing

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Lead Generation Services

Multichannel Retail

Product Configuration

Quote to Cash

Sales Email Tracking

Sales

Cloud Infrastructure Entitlement Management

Identity Threat Detection & Response Software

Virtualization Security

Security

Construction Workforce Management

Dental

Vertical-Specific

Top Rated 2023

large

small

medium

SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.

SysAid

IT Service Management (ITSM)

Incident and problem management

ITSM asset management

Change management

Organize and prioritize service tickets

Expert directory

Service restoration

Self-service tools

Subscription-based notifications

ITSM collaboration and documentation

ITSM reports and dashboards

Configuration mangement

Asset management dashboard

Policy and contract enforcement

Change requests repository

Change calendar

Service-level management

SysAid Technologies

N-able N-central

Remote Monitoring and Management

Monitoring Tasks

Management Tasks

Remote monitoring

Network device monitoring

Patch Management

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

N-able

Zendesk Suite

Likelihood to Recommend

Likelihood to Renew

Availability

Performance

Usability

Support Rating

Online Training

In-Person Training

Implementation Rating

Configurability

Self Help Community

Multi-Channel Help

Ticket creation and submission

Ticket response

External knowledge base

Internal knowledge base

Customer portal

Social integration

Email support

Help Desk CRM integration

Zendesk

Intercom

Product Scalability

Freshdesk

Ease of integration

Vendor pre-sale

Vendor post-sale

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Social Data Collection

Analytics & Insight{{#product}} with {{shortName}}{{/product}}

Social Analytics & Insight

Publishing{{#product}} with {{shortName}}{{/product}}

Social Publishing

Engagement{{#product}} with {{shortName}}{{/product}}

Social Engagement

Contract Terms and Pricing Model

Freshworks Inc

ConnectWise PSA

ConnectWise

Salesforce Service Cloud

Salesforce

Spiceworks Help Desk

Spiceworks Ziff Davis

Oracle Fusion Service

Oracle Implementation Satisfaction

Oracle

LiveAgent

QualityUnit, LLC

Zoho Desk

Zoho

Cynergy is help desk software recently (2014) acquired by Epazz, Inc.

Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

Free

Growth

Automated responses

Attachments/Screencasts

SLA management

Forums

Q and A

Surveys/polls

Live help chat

Phone support

Call scripting

Cynergy Service Desk Software

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Epazz, Inc. is an enterprise cloud business process software company.  Epazz provides business process software products over 800 customers including Fortune 500 Companies, government agencies, health providers and post-secondary institutions. Our applications are portal software, telephony software, resource scheduling software, quality assurance software and medical billing software.

Epazz, Inc

Streamlining ticketing and service restoration processes

Prioritize tickets to ensure most urgent are tackled first

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Users subscribe to notifications for ticket updates

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Users and agents can easily enter new support requests.

Agents can easily follow up with customers.

Operating Systems	Unspecified
Mobile Application	No

Cynergy Service Desk Software

Overview

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Pricing

Cynergy Service Desk Software

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Alternatives Pricing

Intercom

What is Intercom?

Freshdesk

What is Freshdesk?

Product Details

What is Cynergy Service Desk Software?

Cynergy Service Desk Software Technical Details

Comparisons

Compare with

SysAid

N-able N-central

Zendesk Suite

Intercom

Freshdesk

ConnectWise PSA

Salesforce Service Cloud

Spiceworks Help Desk

Oracle Fusion Service

LiveAgent

Zoho Desk

Reviews