SolarWinds Dameware Remote Support (DRS) Reviews

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February 14, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We use Dameware Remote Support as remote desktop support. It is especially useful in connecting to PCs where remote desktop through Microsoft is not an option. If you have an IP address, you can access the desktop quickly and efficiently, and the user can watch you work.
  • Quick remote access
  • Notifies user of remote desktop support and they can view at the same time.
Dameware Remote Support is suitable for any network environment. It can, however, be abused and possibly hidden from the end-user if someone is malicious. If you have strict security policies in your company, this may not be allowed. As long as you ensure proper notifications are on, this is an extremely valuable tool to access any PC on your network, whether it is domain joined or not.
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December 20, 2019
John Fester | TrustRadius Reviewer
Score 10 out of 10
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We use Dameware Remote Support daily in my company to remotely troubleshoot workstations and servers, support internal teammates and deploy new software, services, tasks or changes to our Active Directory. Dameware completely replaces Microsoft's solution for remote connections, Remote Desktop Protocol (RDP) and is significantly better software. With the super-easy utility included in Dameware called "Mini-Remote Control", you never have to lookup host names or IP addresses again before connecting to the right system! Dameware keeps your entries for each workstation and server in a list in Dameware, so that you never find yourself asking what the computer name is or host name, before connecting. You simply select it from your list and connect. I save the name of the user [next] to each computer name, making this even easier for me. When "Bob" calls me needing an admin password to update a software, I open Dameware, select Bob from my list of computers and am connected in 2 seconds.
  • Remote connections are the best in Dameware! You can create groups of techs that can only connect to a group of workstations or servers, ensuring your team remains focused on the systems assigned to them.
  • Deploying or uninstalling services from one computer or multiple computers in a batch, saves tremendous time and is super fast to create!
  • You can already do nearly everything I've thought about inside Dameware. One thing that could be useful would be the ability to deploy a MSI package through it, to a group of workstations.
  • They are very strict on activating the software, but also give you a utility to de-register your installation prior to removing it, so that it frees up your license for another installation.
I will always recommend Dameware Remote Support over any other solution, and I have tested many competitors. Dameware works phenomenally with Windows, Mac and Linux! You can VNC your remote connections, use proprietary credentials you set up, or currently logged in credentials (your user name & password) that can be passed to the destination machine for authentication. These options make connecting to any type of system, or unique environments, and differentiating operating systems all a breeze. With other software the user may or may not know you connected, or have control over their system, have the ability to remove the connected tech, or request help from a tech before they even connect. All of this is possible in Dameware Remote Support, but it does not stop there! You can do so much more with this software, including allowing your staff to click in the taskbar on the service and request a tech to connect. This notifies the tech that a person needs assistance and can instantly connect to the system. Users can chat back and forth with the connected tech and easily share files by right-clicking a file and "send to technician" as well as vice versa, the tech can easily send files to the user with one click.
Read John Fester's full review
December 30, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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I am the only IT person for our clinic and support over 110 workstations across 4 separate locations within a 60-mile radius. I use Dameware Remote Support to allow me quick access to those workstations when I need to support the local user or repair an issue they are having. It's so quick and easy to use and makes my job much easier.
  • Quick access to the remote computers.
  • Multiple methods of connecting to remote computers provide easy access to servers or PCs.
  • The admin menus design and options could use some improvement.
  • Multi-monitor support could be improved.
Dameware Remote Support is a very useful support tool for any IT department and I have found it to be very easy to use. It has saved me lots of time and effort when I need to quickly connect to a remote PC to assist with issues the users are having.
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May 20, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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We currently use the Dameware Remote Support software within the IT department to provide assistance to our users from multiple headquarters locations. The software allows us to troubleshoot and resolve computer issues without having to physically be in front of our end users' computers, which increases our efficiency within the department.
  • Provides remote support to multiple OS
  • Offers full functionality without needing to be on-site
  • The software sometimes gets "stuck" and won't connect to the end user's PC
  • Took a while before being compatible with Windows 10 - before it ran sluggish on Windows 10 machines
  • Pricey
This software excels when you are not able to physically be on site to access the end user's PC.
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January 18, 2018
Daniel Harmuth, PMP/MBA | TrustRadius Reviewer
Score 8 out of 10
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I managed an IT support team that used DameWare to support users in over 25 medical clinics across many counties in California. With this tool, my techs were able to remote into users' PCs/laptops and solve issues quickly, and also install software when required. It is easy to use and has great tools included.
  • Remote into a user's PCs/laptop was easy. We were able to train temporary tech employees quickly.
  • It did not require the user at the other end to perform any task, so the medical staff could focus on their duties and not be technical.
  • The DameWare client was part of our O/S image, so no software was required for the users to install.
  • We did not find issues with DameWare.
  • If it could interface with our help desk system (ManageEngine), that would be the only improvement.
It is well suited for distributed environments where the help desk is centralized and the users are at remote facilities. By using this software, the tech does not have to travel to the facilities except for issues that are hardware related and must be replaced.
Read Daniel Harmuth, PMP/MBA's full review
September 06, 2016
Jason Dunaway | TrustRadius Reviewer
Score 7 out of 10
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We use DameWare Remote Support to remotely support our cafes. It is used by our help desk team. It addresses the need for remote support.
  • It provides the necessary remote tools to allow you to interact with a machine transparently to the user needing support.
  • It allows the client to continue working on their PC while you diagnose their issue using tools like, Remote Registry, File Shares, and Processes.
  • I would like to see snapshots of screens (updated at specific intervals) that I am not connected to through the mini remote control module as a way to keep tabs on users.
  • I would like to see a troubleshooting recorder, similar to Windows 7's Problem Step Recorders with capabilities to email the recording to a specified email address or post to a support forum.
DameWare Remote Support works great for a support desk. I would make sure to ask:
What are some built-in support tools the product can provide?
Can this tool make it easy to capture a recording of an issue and get that issue recording to the support team?
Read Jason Dunaway's full review
July 21, 2015
Michael Chambers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Our IT team uses DameWare to connect to all of our employee computers for remote support (i.e. troubleshooting, software installation). We also use DameWare to connect to our Windows servers.
  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
  • Connecting to last session is not always the last session.
  • Saving your position in the Personal Host List would be helpful. I have a folder structure 3 levels deep and when I'm going through a list of computers it is frustrating to have to browse down through the same levels each time.
  • When connecting to a host, an entry is saved in Saved Host List (even duplicates). I would be nice to have an option to save or not save like a quick connect option.
  • DameWare Mobile has separate password than desktop and cannot be linked to Active Directory password like desktop.
The only time I would consider a different option than DameWare would be if the computers did not have a centralized authentication such as Active Directory.
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Read Michael Chambers's full review
July 21, 2015
Brett Davis | TrustRadius Reviewer
Score 10 out of 10
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DameWare gives me the ability to access any computer on my network right from my office. This is very advantageous for me because I have two offices I support with one being 50 miles from my regular location. With the built-in tools to manage desktops and work with administrative privileges when I need to, DameWare has become my go-to remote desktop application. I have nearly 100 end-user clients I support and the savings in time alone made the purchase of DameWare a great investment. With only two people supporting the IT aspect of our company we only purchased two licenses and we utilize it on a daily basis. The thing I like the most about DameWare is the ability to share the user's desktop and see what they are seeing which makes diagnosing issues substantially faster. I also quite like the simplicity of file transfers with DameWare, no guessing, no hunting, just drag and drop and you know right where your file is. I would recommend DameWare Mini Remote Control to anyone in the IT field.
  • Desktop sharing is vital to me so I can see exactly what end users are experiencing and DameWare does this flawlessly.
  • File transfers are so simple with DameWare it takes all of the guess work out transferring files so even beginners could use it with confidence.
  • These are great tools that DameWare provides to strengthen my ability to get the job done right and get it done quickly.
  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
The most important question to ask from my perspective is, "Do you need the ability to see exactly what the end user is seeing or experiencing in order to diagnose a problem?" This is very critical to getting things done in a timely manner especially in a time where end users seem to be much less proficient with the actual computer than they are at the individual tasks for which they are trained.
Read Brett Davis's full review
July 17, 2015
Marc Cummings | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Our company chose to go with DameWare Remote Support for it's centralized management and feature set. We are in the business of managed IT services, and the majority of our support is executed remotely. Different clients of course have different security needs so we have found that the various connectivity options within DameWare have more than met the call.

It's currently utilized by every administrator in our company and recommended to every client that we support.
  • First and foremost, the Mini Remote Control is a lifesaver. It offers a robust set of connectivity options and a snappy console to manage the machines while you're connected. You're able to connect to multiple platforms (Windows, Linux, and MAC). I find these to be a huge benefit especially when it comes to BYOD environments and remote users. As long as there's an internet connection, you can support them.
  • System monitoring and information is another feature that is done particularly well by DameWare Remote Support. You can get an in depth view of all services, scheduled tasks, event logs, and much more at the click of a button. This provides a huge benefit to systems administrators by allowing them to query any information necessary to address a problem or apply simple fixes without having to log into the box directly.
  • The export tool allows for quick and easy reports to be produced about various information that you select. Whether it's active directly overview or a software inventory for each machine, this proves to be a beneficial tool. Our company utilizes it for software queries and inventory purposes.
  • We have had issues with credentials saving for specific domains and/or machines. I would like to see a credential manager in place, especially given that my system administrators manage a portfolio of clients.
  • When connectivity is lost for a particular machine, whether it's a reboot or network connection failure the screen just goes blank. It would be nice to have an auto ping show so that you know when the machine is back online.
  • I'm sure it's in development, but it would be nice to have a cloud based console or implementation with various firewall vendors adding to their UTM software suite. It would be ideal to VPN to a firewall and authenticate a session with a DameWare client installed on that box.
I would definitely recommend the software to a colleague, as I already do now. I have found it suitable for most environments, even locally in an air gapped environment. Questions that I tend to ask center around the number of users, types of devices and clients, security preference, and network access. Deploying the client service to machines is as simple as a batch service install and they're up and ready to go.
Read Marc Cummings's full review
July 17, 2015
Jeanne Moffat | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
As the sole IT person, I am on 24 hour call. I can use DameWare to remote in from home to solve IT issues. I also use DameWare Remote Support at work as it has multi-functionality and interacts with my Active Directory. I use it for "one stop shopping" for adding new employees and PCs to the network environment. I also do have contractors that can take calls for me during an absence and they can use DRS as well to remote in from their location.

I use it to access my Application Server for our EHR, as well as our Virtual WTS servers when a reboot is necessary after an update.
  • Ease of installing service on a new machine.
  • Interactive with Windows Active Directory.
  • Ease of navigation throughout DameWare Remote Support and DRS Mini Remote
  • A static IP address has to be set on the machine before the service installs
While, this seems like a redundant question that is asked in every module of this review. It is a good investment and the ease of use is primarily the main driving force. Like I said before, the cost savings and time management have been the assets as well. I would recommend it for any IT department.
Read Jeanne Moffat's full review
July 10, 2015
Robert Long | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
DameWare Remote Support is utilized in a multi-hospital healthcare system for the purposes of providing end user support. Primarily used by the Information Systems department, the software has branched out to cover other specialty areas that require the ability to cover application support at facilities located 50 miles away within seconds of receiving an urgent support request. Physicians in the midst of providing patient care do not need the interruption that comes from a PC tech needing to personally sit down at a workstation to address an issue. They like the fact that remote access allows a subject matter expert to gain access to exactly what they are seeing on multiple monitor workstations and resolve their issues with minimal interruption.
  • Virtual display compatibility for multiple monitor workstation support
  • Upload and download of software patches in a shared folder with easy access
  • The ability to lock the end-user keyboard and mouse to prevent accidental confusion during critical operations
  • Import of workstation information from another management system to ease build and deployment of the software.
  • Occassional loss of control of downstream system due to unforeseen issues (network/bandwidth?) - possible QOS escalation within the application?
How extensive of a deployed workstation footprint are you trying to support? How savvy are your end-users? How comfortable are your support team members with remote access, and what level of training do they require to hit the learning curve at light speed? This has been an excellent support tool for access to mutliple 4-bank monitor workstations used for the interpretation of medical images across a large health system.
Read Robert Long's full review
July 31, 2015
Louis Gephardt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
DameWare Remote Support is used primarily by me (one man department) to support teachers, staff, and students. With two co-located sites, DameWare Remote Support makes it easy assist clients, and manage servers. The integration with WebHelpDesk ensures that I don't have to repeat work to update tickets.
  • Remote Support: DameWare makes it easy to remotely manage servers, and assist clients with technical issues.
  • Easy Deployment: DameWare makes it very easy to customize an MSI installer for use with Active Directory and Group Policy in order to install the DameWare client on all workstations in our domain.
  • WebHelpDesk Integration: One click in WebHelpDesk will launch the DameWare Remote Support software and connect me with a client in need of assistance. When the session is done, the software allows me to update the ticket right from DameWare.
  • The only real area of weakness I see for DameWare is the difficulty in setting it up to help clients on other networks or across the Internet. Setting up the DameWare Server can be a bit cumbersome to a less advanced user and it does require some firewall configuration to make work. Compared to items like LogMeIn,, or GoToAssist, this can be difficult for a one-man-shop to set up and maintain.
DameWare is very well suited for a managed environment where most/all of your clients are on the same network as the supporting technicians.
Read Louis Gephardt's full review
July 30, 2015
Dan Turner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use DameWare as part of our help desk offering. We have a few choices when it comes to offering remote support to our end users, this is the favorite of our help desk professionals. It's integration into the SolarWinds' tool set really enables quick, efficient support to our end users. Really a big fan of the product.
  • Ease of use. Really easy to get up and going.
  • From our end users stand point, there isn't anything that they need to do, no typing of codes, installing files etc. They call into support and we are able to remotely connect to help them.
  • We've run into some issues using this tool with shared desktops inside our Citrix environment. We use another tool for those support sessions
  • Cost, while not overly expensive it isn't free.
If the desktop environment is highly virtual be sure to test that all functions work. For remote users on laptops, this tool really works well.
Read Dan Turner's full review
July 28, 2015
James Mauck | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use DameWare to remotely support all global end user computers. It is very inexpensive on a per end user basis, and very easy to deploy and [provides] great security. Fixing printer issues, drive/folder access, application support and upgrades are all easier when seeing it from the user's perspective. Our user base is accustomed to receiving hassle free support, especially while trouble shooting, and often ask IT to remote in to see their issue.
  • Easy for users to comprehend
  • Easy to deploy to Windows desktops for consistent end user experience
  • Good security options to offer end user privacy protection.
  • Add secure option to operate beyond corporate WAN, I.E. over the Internet like Citrix GoToAssist
DameWare Remote Support is best suited for a user base that is on corporate network. It's not easy to use (less appropriate) for remote and traveling users.
Read James Mauck's full review
July 27, 2015
Dwayne Lofton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We recently downsized our IT staff and needed to have a way to support user requests while being able to maintain focus on core network operations.

DameWare Remote Support is used for all desktop support issues. It allows us to be able to take care of multiple user desktop issues at once.
  • Being able to address multiple support issues at once is critical for a small or one-person support staff.
  • The interface is easy to work with and logically laid out. There's a lot of functionality but it's easy to just jump in and use.
  • The included system tools give you pretty much everything you'll need to manage disks, check events, and run remote backups.
  • It does't automatically repair a user's desktop on it's own. Is that too much to ask? Honestly, I've been pretty happy with it.
Being able to have a chat feature and connecting to multiple desktops at once was critical for me. I use chat for non-critical issues and make a call for more in-depth issues while remoted in to the user's machine. Being able to have the users control their own screen and see what I'm doing is makes it superior to RDC.
Read Dwayne Lofton's full review
July 27, 2015
Justin Mauck | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our IT Department has DameWare installed on all of our client PCs organizationally. Within IT, we can remotely connect to any device within our network, and routinely utilize the product to connect to clients to troubleshoot issues.
  • DameWare allows us to remotely connect to ANY device on our network
  • DameWare takes the guesswork out of troubleshooting issues - end-users routinely describe errors and system glitches incorrectly, so being able to remote into their device to see what they are actually experiencing is invaluable.
  • To connect to PCs, users must have administrative rights on the client PC. I totally understand the reasoning behind this, but our setup includes scenarios where we need to connect to clients on a separate domain. We can ultimately connect, but we do not have the ability to take control of the client's keyboard/mouse, even after a client has accepted our connection. This makes the troubleshooting process less effective.
If the users who will be using this product are domain admins, or have admin access to all client PCs, this product is fantastic and invaluable. It becomes less valuable if users don't have this access across the domain.
Read Justin Mauck's full review
July 22, 2015
Hiren Shah | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
DameWare provides an easy way to remote in to any user's PC or laptop and has a good response time without lag. It works very well.
  • Chat function.
  • Good refresh rate over the wan connection without lag.
  • Chat function does not stay on top [of screen] or blink so a user can see something is incoming.
I want see DameWare work like TeamViewer.
I don't call support that much.
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July 21, 2015
Bill Dalton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I currently use DameWare Remote Support to support my current PC base. I have about 100 PCs and a few on-site servers that I need to be able to diagnose and trouble shoot from anywhere I happen to be.
  • I can work on multiple PC's or servers at once and never have to walk the user though the necessary steps over the phone.
  • It integrates with my Active Directory domain, so I always have a current list of devices that it can connect to. And with the remote server, I can connect to any of them even from a phone.
  • For the price, I can't really think of anything that is left out. I would like a way to view what PC a user is logged into.
If you are not a Windows shop, DameWare Remote Support is not for you. It's not really needed for smaller networks either. You must have some technical knowledge to set this up properly, for if you are not comfortable with modifying things like firewall settings, you may want to shy away from this product.
Read Bill Dalton's full review
July 21, 2015
Don Niman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our IT Department uses DameWare Remote Support to troubleshoot and fix issues both at our central office as well as all of our remote sites. The software allows us to view logs, hardware information, running processes, and services. We also have the very critical ability to remotely control computers so that we can screen share with our users. This allows our technicians to see what our users see and greatly helps with troubleshooting.
  • The ability to remotely control our desktops and provide UAC credentials is great!
  • Having the ability to look at logs, processes, and remote control all from one console saves a lot of time and resources.
  • Using the centralized server allows us to activate by user instead of per computer helps to save on cost.
  • You are unable to provide UAC credentials if you are using an Internet session
  • You can launch the remote control from the main console but it opens another application and forces you to login again to the Central Server.
DameWare Remote is perfect for a small or medium IT team to help support remote sites and cut down on local IT costs.
Read Don Niman's full review
July 21, 2015
Benjamin Doyle | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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It is being used by the test engineering department to remotely access test station PCs at manufacturing sites around the world. This helps keep travel to a minimum and allows for quicker response time for solving issues. Previously the group was using freeware for remote access and the lag and refresh rate was hot garbage. DameWare, despite having a terrible name, solved those issues.
  • Almost no screen refresh issues.
  • Simple file transfers
  • Connect to multiple computers at once
  • I disagree with the Solarwinds business model requiring pay for maintenance to get updates
  • Retrieving licenses from PCs no longer in use is a pain in the ass
DameWare Remote Support is very well suited for remote support of test station PCs. The key question during the selection process was what the security concerns might be. There is encryption available, but it does not work well with some of the old test station PCs that are running Windows XP. Not really a DameWare issue, more a Windows issue.
Read Benjamin Doyle's full review
July 21, 2015
Daniel Mantell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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DameWare Remote Support is used to remotely troubleshoot user PCs and to access non service based servers.
  • Quickly access user PCs.
  • Allow quick functionality of common needs (e.g. remote cursor, scaling, remove user input).
  • Allows multiple instances.
  • Authentication can be cumbersome, there should be an option to remember authentication time for any PC.
  • Should provide auto scaling for multiple instances (e.g. auto scale 4 windows to fit one monitor changing the destination resolution as necessary during session)
  • Link with AD computer list in a practical way.
DameWare Remote Support is a very good tool for in network remote support. It has capabilities for other scenarios, but I have not utilized these functions. For the price it is very good.
Read Daniel Mantell's full review
July 21, 2015
Caleb McKay | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As the only IT person in the company, the ability to quickly connect to a user's PC and resolve issues saves an enormous amount of time. It is also invaluable in supporting remote users and when I need to work from home.
  • Installation requires no interaction from the end user
  • Installs quickly
  • Integrated security
  • Unable to connect to users not on local network (such as products like GoToAssist)
  • Entry screen for computer name is tedious and acts unexpectedly at times
If the majority of users are on the local network, DameWare Remote Support is hands down the way to go - both in ease of use and cost effectiveness. If you support a lot of remote users who are not on your local network then a product like GoToAssist would probably suit you better.
Read Caleb McKay's full review
July 17, 2015
Benjamin McCarthy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use the DameWare to manage all servers without needing to be in the data center. Its also used to support desktops at all locations thus eliminating the need to physically go to each PC. The ability to access servers or workstations remotely saves time in not having to travel.
  • Simple install.
  • Manage computers remotely easily.
  • The reminders or service running out or version updates required needs to have the ability to turn them off.
  • Registering each install after rebuilding a pc and being required to go through the web site for a reinstall is a big pain.
DameWare Remote Support is well suited in any network with that has a combination of 10+ servers and workstations.
Any questions are always answered.
Read Benjamin McCarthy's full review
July 17, 2015
John Knierim | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I use the product across the whole organization. The problem it solves is the ability to connect remotely to both PCs and Macs while the user is still logged in.
  • Can connect to many operating systems using different protocols
  • Uses a variety of authentication protocols
  • Easy to configure
  • The UI is a little clumsy
  • Having to launch a new window after ending the last session does not make sense to me
  • It has always been a real pain to login to their website for updates
  • Online training
  • In-person training
  • Self-taught
The only issue I have is logging into the website for updates.
Yes - It went very smoothly
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July 15, 2015
Troy Riegsecker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
My IT Department uses DameWare to connect to all the computers in our company across the United States. The program allows us to take control of the computer and or server make necessary changes and even send commands to assist in fixing a problem for the end user.
  • Easy installation for the administrator and easy installation when deploying to the end user.
  • The interface is extremely easy to use. Even our beginner help desk person was able to pick up and use the software right away.
  • We have had not one issue being able to connect with someone and it uses little bandwith.
  • I think one improvement could be having a saved directory be able to organize it by lets say domain controllers, and site's frequent users.
I have given examples we use to connect to our end users. The product works 99.9% of the time.
Read Troy Riegsecker's full review

Feature Scorecard Summary

Screen sharing (53)
File transfer (50)
Instant message (38)
Secure remote access with Smart Card authentication (13)
Access to sleeping/powered-off computers (35)
Over-the-Internet remote session (38)
Initiate remote control from mobile (25)
Remote management of servers & workstations (47)
Remote Active Directory® management (35)
Centralized management dashboard (31)
Session record (5)
Annotations (4)
Monitoring and Alerts (5)
Multi-platform remote control (24)

What is SolarWinds Dameware Remote Support (DRS)?

Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

Dameware Remote Support enables IT Pros to:

  • Benefit from in-session chat, screenshot capture, and file transfer functionality
  • Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
  • Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
  • Manage multiple Active Directory domains, users an groups, and remotely reset passwords
Categories:  Remote Desktop

SolarWinds Dameware Remote Support (DRS) Features

Remote Administration Features

Has featureInstant message
Has featureSecure remote access with Smart Card authentication
Has featureOver-the-Internet remote session
Has featureRemote management of servers & workstations
Has featureRemote Active Directory® management
Has featureCentralized management dashboard
Has featureMulti-platform remote control

SolarWinds Dameware Remote Support (DRS) Screenshots

SolarWinds Dameware Remote Support (DRS) Videos (2)

Product overview

Visit to watch SolarWinds Dameware Remote Support (DRS) video.

SolarWinds Dameware Remote Support (DRS) Downloadables

SolarWinds Dameware Remote Support (DRS) Integrations

SolarWinds Web Help Desk (WHD)

SolarWinds Dameware Remote Support (DRS) Competitors

LogMeIn Rescue, TeamViewer, GoToAssist Remote Support, BeyondTrust Remote Support (Formerely Bomgar Remote Support), ConnectWise Control (formerly ScreenConnect)

SolarWinds Dameware Remote Support (DRS) Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Dameware Remote Support$388per technician, unlimited end-users
Dameware Mini Remote Control$276per technician, unlimited end users

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

SolarWinds Dameware Remote Support (DRS) Support Options

 Free VersionPaid Version
Social Media
Video Tutorials / Webinar

SolarWinds Dameware Remote Support (DRS) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android