Good remote support tool
SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all …
Starting at $276 per technician, unlimited end users
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What is SolarWinds Dameware Remote Support (DRS)?
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…
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Popular Features
- Screen sharing (53)10.0100%
- File transfer (50)10.0100%
- Remote management of servers & workstations (58)9.292%
- Over-the-Internet remote session (48)8.282%
Pricing
Dameware Mini Remote Control
$276
On Premise
per technician, unlimited end users
Dameware Remote Support
$388
On Premise
per technician, unlimited end-users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SolarWinds Dameware Remote Support (DRS)?
Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
Dameware Remote Support enables IT Pros to:
- Benefit from in-session chat, screenshot capture, and file transfer functionality
- Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
- Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
- Manage multiple Active Directory domains, users an groups, and remotely reset passwords
SolarWinds Dameware Remote Support (DRS) Features
Remote Administration Features
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Support (DRS) Screenshots
SolarWinds Dameware Remote Support (DRS) Videos
Product overview
Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.
SolarWinds Dameware Remote Support (DRS) Integrations
SolarWinds Dameware Remote Support (DRS) Competitors
- LogMeIn Rescue by GoTo
- TeamViewer
- GoTo Resolve
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
- ConnectWise Control (formerly ScreenConnect)
SolarWinds Dameware Remote Support (DRS) Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
SolarWinds Dameware Remote Support (DRS) Downloadables
Frequently Asked Questions
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.
LogMeIn Rescue by GoTo, TeamViewer, and GoTo Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).
Reviewers rate Screen sharing and File transfer highest, with a score of 10.
The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
Comparisons
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(129)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Based on user reviews, the most common recommendations for BeanFlumper are as follows:
-
Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.
-
Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.
-
Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.
Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.
These recommendations should be taken into consideration based on your specific requirements and circumstances.
Attribute Ratings
Reviews
(1-25 of 65)Companies can't remove reviews or game the system. Here's why
December 09, 2022
Good remote support tool
Teams is good if you are already in a chat with the user and need to take control. However Solarwinds DRS offers extra tools over and above this which is why we still use it.
May 15, 2022
Great IT Support with Dameware
Dameware stacks up quite well against TeamViewer, it has similar functionality but lacks the easy over the internet connections that TeamViewer is known for. Dameware is more of a domain-based remote support application and works very well in that use case. We chose Dameware because it has been used for several years in the company and so it is well known and recognized.
February 18, 2022
If You are Looking for a Tool to Provide High-Quality Remote Support at a Low Cost, SolarWinds Dameware Remote Support is the Answer!
Score 9 out of 10
Vetted Review
Verified User
We were looking for a tool to be able to provide remote support. We have SysAid and it has its own connection tool, but we had several problems. We tried to use AnyDesk and it worked for us, but, sometimes, the quality of the connection was bad since suddenly it would freeze for a few seconds. Because of that, we decided to switch to Teamwork, but at the same time, we also found SolarWinds Dameware Remote Support. The quality of the connection was similar but, with SolarWinds Dameware Remote Support, we had more tools available and for the price, we decided to stay with SolarWinds Dameware Remote Support.
February 17, 2022
Does it all and does it well
Score 9 out of 10
Vetted Review
Verified User
- Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SCCM is pretty decent as a Remote Support tool, the main difference is that, as SCCM is much more, it takes long time to load and uses u lots of resources that are wasted if you only uses it to Remote. Dameware Remote Support is specialized software, so it is powerful enough for all your needs, while being light enough to barely make a dent on the system resources.
February 03, 2022
Easy to use Remote support
TeamViewer is an easier tool to use but the drawback in comparison to DRS is that the user has to install the agent.
February 02, 2022
Full Features Remote Support Solution
We used mRemoteNG for quite a while, it had some good capabilities but wasn't a complete solution. It was the same with SCCM, we had heavy use of it in our organization, but trying to use some of the remote support options was cumbersome and didn't seem fully polished. SolarWinds Dameware Remote Support has had a long history of being a solid remote support solution. It has worked very well in our environment as a full solution to pair with our other SolarWinds products.
February 01, 2022
Are you an IT Pro & looking into Solarwinds Dameware Remote Support? Stop and get it now! You won't regret it.
It's there when you need it, no getting ready or looking for it. Just log on in the morning and it's there all day. No connection issues, firewall issues, relying on users to punch buttons. The performance is great and the service is reliable.
January 19, 2022
A remote support program with a good feature set, but it's backend is growing long in the tooth.
- SolarWinds Dameware Remote Everywhere (DRE)
SolarWinds Dameware Remote Everywhere is the next-gen product. It is an interesting solution, being cloud-based, and we are currently investigating the pros and cons of the two.
January 19, 2022
Dameware Remote Everywhere - I'd have it no other way!
- TeamViewer, ManageEngine Desktop Central and AnyDesk
We choose Dameware due to its price and ease of use while also providing security around the product.
January 18, 2022
DRS saves us time!
DRS is an economical solution to 99% of our remote support needs.
June 15, 2021
Dameware Remote Support - Super fast remote desktop support, like having someone over your shoulder!
Dameware Remote Support is the easiest remote support tool to setup quickly.
December 30, 2019
A great tool for any IT support technician
Dameware Remote Support has more features than any of the other Remote Support products I've tested and it's much more affordable than almost any other program in this class. It has all of the features you will need and some you may not have even considered for this type of software.
December 20, 2019
Dameware Remote Support - Saving Time AND Money
- LogMeIn Rescue, TeamViewer, GoToMeeting, GoToMyPC, Symantec pcAnywhere (Discontinued) and GoToAssist SeeIt
We still have licenses with some competitors software for other reasons, such as large webinars. But the way that Dameware Remote Support tops all of the solutions is with all the included features to manage the network and users, active directory, software, services, and more, all without ever connecting to the remote system. When you must connect to another system, the agent service already installed on the remote system, establishes the connection in a second or two. It is very fast and compression is amazing without needing to disable wallpaper, sounds, etc., even with a slower internet connection. The ability to send files both ways, chat back and forth and give or take control by both parties is superb to all other software.
They both provide the same support, though I think Dameware has more features available than TeamViewer does. Between the two, I would recommend Dameware Remote Support for the additional features and better support.
March 22, 2018
Dameware Remote Support Review!
- Bomgar, TeamViewer and LogMeIn
We have tried countless other solutions (Bomgar, TeamViewer, LogMeIn) and I can safely say nothing comes close to Dameware. It's fast, efficient and has a simple interface. Very easy for users to use and cost less than other solutions. If your company currently uses something else and is willing to try other options, have a look at Dameware. The price and features alone will convince you!
January 18, 2018
DameWare Remote Control Review - Nice Product
DameWare does what the others do as well.
September 06, 2016
DameWare is for you.
- Radmin Remote Administrator,Symantec pcAnywhere,RealVNC
For the cost, DameWare was the best product with the most features. It provided the most relevant features for a support desk to troubleshoot issues without interrupting the day to day of a client.
December 23, 2015
DameWare works for SMBs!
- BMC,Remedy,CA Service Desk
Cost and SMB were the main factors (fit).
July 31, 2015
What a Dame! DameWare Remote Support
DameWare is nice in that it is relatively inexpensive, stable, and "just works" for 90% of what I need. What is lacking, however, is an easier to deploy method of managing clients over the internet.
July 31, 2015
DameWare to the rescue
- Sysaid,Kaseya IT Center
We chose DameWare due to price and it's integration with our selected help desk application. I have used several other competing products in the past. Some of them offer the ability to connect unattended on and off network which is nice, however, those solutions also have a much higher price point. We couldn't justify the cost when the majority of our need is for devices on the network. Overall DameWare has some room to grow when stacked against some other products but I don't know that it is intended to be a direct replacement as the other solutions are typically a part of a much larger package that cannot be purchased as a standalone item such as DameWare.
July 30, 2015
DameWare Mini Remote Control Review
We are a big supporters of SolarWinds. We do use GoTo assist as well, but considering how expensive that platform is, we really limit the use of that tool in comparison to our DameWare tool.
July 28, 2015
Your users will feel the love remotely!
- GoToAssist,RealVNC,TeamViewer
We do use simple Lync screensharing and IM chat since we already use it. We evaluated Citrix GoToAssist, Windows Remote Desktop Connection/Manager, RealVNC, WebEx, TeamViewer.
DameWare Remote Support was recommended by a friend who is also a systems administrator. My needs were being able for the user to share and see the desktop as I am working, having a chat feature, and [being able to] support multiple displays. I really didn't try anything else other than Windows Remote Desktop and various versions of VNC. They just didn't have the functionality I needed. Dameware Remote Support had all that I needed and even more features I didn't know I wanted but ended up using too.
July 27, 2015
DameWare is Fantastic!
- Remote Desktop Protocol
DameWare is different than the built-in RDP protocols that Windows features, in that Windows RDP does not allow for connecting to the current user's session. DameWare does, so we can see and interact with exactly the same thing the user is experiencing, in real time.
July 27, 2015
Comprehensive remote support tool
- logmein,symantec endpoint management remote control,rdp,vnc
Easier to use, compatible across a wide range of platforms, lightweight