Overview
Recent Reviews
Awards
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Popular Features
View all 14 features- Screen sharing (53)10.0100%
- File transfer (50)10.0100%
- Remote management of servers & workstations (57)9.494%
- Over-the-Internet remote session (47)7.373%
Reviewer Pros & Cons
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Pricing
View all pricingDameware Mini Remote Control
$276
Dameware Remote Support
$388
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos

Features Scorecard
Remote Administration
Product Details
What is SolarWinds Dameware Remote Support (DRS)?
Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
Dameware Remote Support enables IT Pros to:
- Benefit from in-session chat, screenshot capture, and file transfer functionality
- Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
- Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
- Manage multiple Active Directory domains, users an groups, and remotely reset passwords
SolarWinds Dameware Remote Support (DRS) Features
Remote Administration Features
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Support (DRS) Screenshots
SolarWinds Dameware Remote Support (DRS) Videos
Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.
SolarWinds Dameware Remote Support (DRS) Downloadables
SolarWinds Dameware Remote Support (DRS) Integrations
- SolarWinds Web Help Desk (WHD)
SolarWinds Dameware Remote Support (DRS) Competitors
- Rescue
- TeamViewer
- GoToAssist
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
- ConnectWise Control (formerly ScreenConnect)
SolarWinds Dameware Remote Support (DRS) Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
Reviews
(1-9 of 9)- Popular Filters
Easy to use Remote support
- The Mini Remote control is easy
Best Remote Control Software
- Install
- Setup
- Remote installation of client
- Connecting to computers on our domain
- File transfers to/from employee computer
- Connecting to PCs, as long as you have the DNS name or IP. The authentication type takes a minute to figure out, but everything aside from that is pretty self explanatory.
- Re-sizing window, though it could be improved further.
I love it!
- Remote support, click, click, in.
- Services, click, load, start.
- Remote access to desktops for support.
- The AD display of devices
DameWare is an excellent product.
- Remote Server Connections
Simplify your world with DRS!
- I have loaded DameWare Mini Remote and have added the machines on my network so I can sit at my desk and problem shoot which is helpful in daily time management.
- My support people also have access to DameWare which makes it easier to assist the hospital in times of my absence
- I also allows me to logon concurrently with a client and see what they see when they are having issues
I mostly love DameWare!
- The finding and listing of all Windows computers in the domain