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SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS)

Overview

What is SolarWinds Dameware Remote Support (DRS)?

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (53)
    10.0
    100%
  • File transfer (50)
    10.0
    100%
  • Remote management of servers & workstations (58)
    9.2
    92%
  • Over-the-Internet remote session (48)
    8.2
    82%
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Pricing

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Dameware Mini Remote Control

$276

On Premise
per technician, unlimited end users

Dameware Remote Support

$388

On Premise
per technician, unlimited end-users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.5
Avg 8.2
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Product Details

What is SolarWinds Dameware Remote Support (DRS)?

Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

Dameware Remote Support enables IT Pros to:

  • Benefit from in-session chat, screenshot capture, and file transfer functionality
  • Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
  • Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
  • Manage multiple Active Directory domains, users an groups, and remotely reset passwords

SolarWinds Dameware Remote Support (DRS) Features

Remote Administration Features

  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Over-the-Internet remote session
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Multi-platform remote control

SolarWinds Dameware Remote Support (DRS) Screenshots

Screenshot of DameWare Remote Support Management ConsoleScreenshot of Remotely Connect to Windows, Linux, and Mac OS X ComputersScreenshot of Over-the-Internet Remote Session via Secure Proxy ServerScreenshot of Connect to Remote Computers from iOS and Android Mobile Devices

SolarWinds Dameware Remote Support (DRS) Videos

Product overview

Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.

SolarWinds Dameware Remote Support (DRS) Integrations

SolarWinds Dameware Remote Support (DRS) Competitors

SolarWinds Dameware Remote Support (DRS) Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

SolarWinds Dameware Remote Support (DRS) Downloadables

Frequently Asked Questions

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.

LogMeIn Rescue by GoTo, TeamViewer, and GoTo Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).

Reviewers rate Screen sharing and File transfer highest, with a score of 10.

The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(129)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Based on user reviews, the most common recommendations for BeanFlumper are as follows:

  1. Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.

  2. Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.

  3. Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.

Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.

These recommendations should be taken into consideration based on your specific requirements and circumstances.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
John Knierim | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use the product across the whole organization. The problem it solves is the ability to connect remotely to both PCs and Macs while the user is still logged in.
  • Can connect to many operating systems using different protocols
  • Uses a variety of authentication protocols
  • Easy to configure
  • The UI is a little clumsy
  • Having to launch a new window after ending the last session does not make sense to me
  • It has always been a real pain to login to their website for updates
Remote Administration (10)
27%
2.7
Screen sharing
100%
10.0
File transfer
90%
9.0
Instant message
N/A
N/A
Secure remote access with Smart Card authentication
N/A
N/A
Access to sleeping/powered-off computers
N/A
N/A
Over-the-Internet remote session
N/A
N/A
Initiate remote control from mobile
N/A
N/A
Remote management of servers & workstations
80%
8.0
Centralized management dashboard
N/A
N/A
Multi-platform remote control
N/A
N/A
  • Increased employee efficiency
  • Better customer service
I have only used Microsoft Remote Desktop Protocol (RDP) and various flavors of Virtual Network Computing (VNC). DameWare is hands down the best out of all of them.
2
IT
1
Familiarity with remote desktop and authentication protocols.
  • Having to log in to a end users computer to do support while they are still in their session.
  • I can use it on Macs as well as Windows PCs.
  • I eventually would like to use it as remote support outside of our network.
I like the product and it meets my need.
No
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Third-party Reviews
I have used the product in other jobs and found it to more than meet my needs
I feel like my evaluation process was more than sufficient
  • Implemented in-house
No
Change management was minimal
  • No issues that I can remember.
None that come to mind. I installed it, configured it and use it daily.
  • Online training
  • In-person training
  • Self-taught
It was excellent
The videos were more than sufficient to learn the product
Yes it was easy to learn. Not sure if this is appropriate for other users since I am not aware of their level of understanding to begin with
The configurability is just right
Read the documentation
No - we have not done any customization to the interface
No - we have not done any custom code
Not really
Yes
Makes sense
The only issue I have is logging into the website for updates.
No
Every time I have needed a password reset for their website they were efficient and friendly.
  • The finding and listing of all Windows computers in the domain
  • Having to reopen a window after closing your last session
It is fairly easy to use. I would imagine that a person would have to have a level of technical background to even want this product.
Because I think it is fairly scalable across an enterprise network
It has never failed me
The application always seems responsive to me
  • Windows active directory
Hard to measure the "depth". It was very easy to achieve
  • No
Not applicable
  • Single Signon
No
Very easy to read the documentation and implement
None at this time. The whole thing is self-explanatory
Always helpful and timely in their responses
Very easy. Easy to contact and discuss issues
The price
Not really
Yes
It went very smoothly
  • Subtle refinements to the product, not major benefits
  • Not sure at this time
No
No
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