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DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.https://media.trustradius.com/product-logos/rR/Vl/5OTLG877U3X5.PNGI mostly love DameWare!I use the product across the whole organization. The problem it solves is the ability to connect remotely to both PCs and Macs while the user is still logged in.,Can connect to many operating systems using different protocols Uses a variety of authentication protocols Easy to configure,The UI is a little clumsy Having to launch a new window after ending the last session does not make sense to me It has always been a real pain to login to their website for updates,9,Increased employee efficiency Better customer service,,2,1,Having to log in to a end users computer to do support while they are still in their session.,I can use it on Macs as well as Windows PCs.,I eventually would like to use it as remote support outside of our network.,10,No,Product Reputation Prior Experience with the Product Vendor Reputation Third-party Reviews,I feel like my evaluation process was more than sufficient,Implemented in-house,No,Change management was minimal,No issues that I can remember.,8,Online training In-person training Self-taught,9,9,Yes it was easy to learn. Not sure if this is appropriate for other users since I am not aware of their level of understanding to begin with,9,Read the documentation,No - we have not done any customization to the interface,No - we have not done any custom code,Not really,Yes,8,No,Every time I have needed a password reset for their website they were efficient and friendly.,The finding and listing of all Windows computers in the domain,Having to reopen a window after closing your last session,8,8,9,9,Windows active directory,No,Single Signon,9,None at this time. The whole thing is self-explanatory,9,9,The price,Not really,Yes,Subtle refinements to the product, not major benefits,Not sure at this time,No,No
Windows, Linux, Mac
Dameware Remote Support
90 Ratings
Score 8.5 out of 101
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Dameware Remote Support Reviews

Dameware Remote Support
90 Ratings
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Score 8.5 out of 101

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Feature Scorecard Summary

Screen sharing (50)
9.5
File transfer (47)
9.5
Instant message (35)
9.5
Secure remote access with Smart Card authentication (10)
9.0
Access to sleeping/powered-off computers (32)
9.2
Over-the-Internet remote session (35)
9.8
Initiate remote control from mobile (22)
8.4
Remote management of servers & workstations (44)
9.5
Remote Active Directory® management (32)
9.5
Centralized management dashboard (28)
8.4
Session record (2)
9.6
Annotations (1)
9
Monitoring and Alerts (2)
9.6
Multi-platform remote control (21)
9.8

About Dameware Remote Support

DameWare Remote Support is a systems administration tool that lets IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central DameWare console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that DameWare was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, DameWare lets users connect to thier end-users and customers across the globe—whether they are situated inside or outside their corporate network. The DameWare Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

DameWare Remote Support enables IT Pros to:

  • Benefit from in-session chat, screenshot capture, and file transfer functionality
  • Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
  • Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
  • Manage multiple Active Directory domains, users an groups, and remotely reset passwords
Categories:  Remote Desktop

Dameware Remote Support Screenshots

Dameware Remote Support Integrations

Dameware Remote Support Competitors

LogMeIn Rescue, TeamViewer, RescueAssist, BeyondTrust Remote Support (Formerely Bomgar Remote Support), ConnectWise Control (formerly ScreenConnect)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
DameWare Remote Support$365per technician user
DameWare Mini Remote Control$259per technician user

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Dameware Remote Support Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Dameware Remote Support Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android