Good remote support tool
SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all …
Starting at $276 per technician, unlimited end users
View PricingOverview
What is SolarWinds Dameware Remote Support (DRS)?
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (53)10.0100%
- File transfer (50)10.0100%
- Remote management of servers & workstations (58)9.292%
- Over-the-Internet remote session (48)8.181%
Pricing
Dameware Mini Remote Control
$276
On Premise
per technician, unlimited end users
Dameware Remote Support
$388
On Premise
per technician, unlimited end-users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SolarWinds Dameware Remote Support (DRS)?
Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
Dameware Remote Support enables IT Pros to:
- Benefit from in-session chat, screenshot capture, and file transfer functionality
- Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
- Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
- Manage multiple Active Directory domains, users an groups, and remotely reset passwords
SolarWinds Dameware Remote Support (DRS) Features
Remote Administration Features
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Support (DRS) Screenshots
SolarWinds Dameware Remote Support (DRS) Videos
Product overview
Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.
SolarWinds Dameware Remote Support (DRS) Integrations
SolarWinds Dameware Remote Support (DRS) Competitors
- LogMeIn Rescue by GoTo
- TeamViewer
- GoTo Resolve
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
- ConnectWise Control (formerly ScreenConnect)
SolarWinds Dameware Remote Support (DRS) Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
SolarWinds Dameware Remote Support (DRS) Downloadables
Frequently Asked Questions
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.
LogMeIn Rescue by GoTo, TeamViewer, and GoTo Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).
Reviewers rate Screen sharing and File transfer highest, with a score of 10.
The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(129)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Based on user reviews, the most common recommendations for BeanFlumper are as follows:
-
Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.
-
Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.
-
Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.
Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.
These recommendations should be taken into consideration based on your specific requirements and circumstances.
Attribute Ratings
Reviews
(1-25 of 66)Companies can't remove reviews or game the system. Here's why
December 09, 2022
Good remote support tool
- Remote support has reduced site visits to remote offices
May 15, 2022
Great IT Support with Dameware
- Positive user experience
- Ease of use and fast connection time
- Strong use case for IT support
February 18, 2022
If You are Looking for a Tool to Provide High-Quality Remote Support at a Low Cost, SolarWinds Dameware Remote Support is the Answer!
Score 9 out of 10
Vetted Review
Verified User
- It has allowed us to maintain a department with only two members for more than 100 PCs.
- The response time was reduced in certain cases since we are in one building and most of the users are in another and thus we do not have to travel to the place to provide support.
February 17, 2022
Does it all and does it well
Score 9 out of 10
Vetted Review
Verified User
- Positive impact mostly in time saved by Analysts, they do not need to travel to the users' locations and do not have to be guessing what is happening or having to describe solutions step by step over the phone.
- Positive impact in reduced time frames for solving issues, meaning users can go back to their duties sooner and perform better overall.
February 03, 2022
Easy to use Remote support
- It is more cost effective than most other tools
- It has enabled us to access our server in our collocated data center without the need for external support
February 02, 2022
Full Features Remote Support Solution
- Very short learning curve to use the remote capabilities.
- Having a single vendor for support
- Having a single vendor for billing
February 01, 2022
Are you an IT Pro & looking into Solarwinds Dameware Remote Support? Stop and get it now! You won't regret it.
- I have saved an incalculable amount of money by not having to go on-site for the last 5 years.
- My response time is measure in seconds now
January 19, 2022
A remote support program with a good feature set, but it's backend is growing long in the tooth.
- We no longer had to invest time trying to figure out implementing windows remote assistance.
- Once up and running, we haven't had to do any maintenance besides security updates.
- We are beginning to have more problems with remote users not connected to VPN and may need to look to a cloud solution instead.
January 19, 2022
Dameware Remote Everywhere - I'd have it no other way!
- The best topic this software has been able to provide to us is response time to assist users. We can assist a user no matter where they are located in the world.
- This tool also has another great feature that the original Dameware did not, and that is the ability to allow more than 1 Technician to connect and manage the device. This has been great in training scenarios or multi-tech troubleshooting.
January 19, 2022
A "Must" for any IT/helpdesk support technician
- We are a small organization, so I am unable to provide real numbers here.
January 18, 2022
DRS saves us time!
- Huge timesaver.
June 15, 2021
Dameware Remote Support - Super fast remote desktop support, like having someone over your shoulder!
- Provides immediate remote desktop support.
- Allows user to view your activity and you can chat with them as well.
December 30, 2019
A great tool for any IT support technician
- Dameware Remote Support has met all of the goals I had when I purchased it.
- Dameware Remote Support is inexpensive yet very powerful.
December 20, 2019
Dameware Remote Support - Saving Time AND Money
- In the past I was using Microsoft RDP, which is free with Windows. This meant an increase in expenses to obtain Dameware Remote Support.
- The effect we have had with using Dameware is the time savings and efficiency with connecting to a remote system.
- Greater efficiency
- Higher end user satisfaction due to fast resolutions
- Decreased wait time for end users
March 22, 2018
Dameware Remote Support Review!
- Easily support users & manage servers.
- Reduces IT staff on site.
- Reduces time to fix issues.
January 18, 2018
DameWare Remote Control Review - Nice Product
- Help desk techs are more efficient with their time, as they do not have to travel to user's desks/facilities.
- Users do not have to explain the issue over the phone, as the tech can see their screen. Improves customer satisfaction.
September 06, 2016
DameWare is for you.
- We see an increased employee efficiency from our remote locations as we can allow them to continue using their workstation while troubleshooting using remote tools
December 23, 2015
DameWare works for SMBs!
- Reduced headcount needed for on-premise support
- Reduced downtime for end-users
- Improved MTTR
July 31, 2015
What a Dame! DameWare Remote Support
- DameWare allows for faster resolution of client issues.
- DameWare makes server maintenance and re configuring a breeze.
July 31, 2015
DameWare to the rescue
- Better customer service from IT with DameWare
- More efficient IT operations. IT team members can work on a users computer while watching/completing other tasks at their desk
- More information is available to IT without interrupting a user
July 30, 2015
DameWare Mini Remote Control Review
- This tool is really a good investment, support fees are in line with industry norms and allows for effective use by our technicians.
July 28, 2015
Your users will feel the love remotely!
- All positive ROI for reducing cost of helpdesk operations.
- It looks like we may be able to improve it further by offering remote user support off WAN.
- Allowing me to stay at my desk working on my system administration projects while supporting user desktop support issues has been huge. I'm able to do two jobs at once and stay on schedule.
- Users like that they can call me and I can immediately start working on their issue even if I'm already working with someone else.
July 27, 2015
DameWare is Fantastic!
- Being able to remotely connect to clients saves a LOT of time when compared to the alternative - sending out technicians remotely to diagnose issues, or having end-users attempt to report bugs themselves.