Return on Investment
- Greater efficiency
- Higher end user satisfaction due to fast resolutions
- Decreased wait time for end users
TrustRadius
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.https://media.trustradius.com/product-logos/rR/Vl/5OTLG877U3X5.PNGSolarWindsDameware Remote Support for easy remote sessions!2019-05-20T19:52:50.994ZWe currently use the Dameware Remote Support software within the IT department to provide assistance to our users from multiple headquarters locations. The software allows us to troubleshoot and resolve computer issues without having to physically be in front of our end users' computers, which increases our efficiency within the department.,Provides remote support to multiple OS
Offers full functionality without needing to be on-site,The software sometimes gets "stuck" and won't connect to the end user's PC
Took a while before being compatible with Windows 10 - before it ran sluggish on Windows 10 machines
Pricey,10,Greater efficiency
Higher end user satisfaction due to fast resolutions
Decreased wait time for end users,TeamViewerVerified UserDameware Remote Support Review!2018-03-22T06:09:18.947ZDameware is used by our whole IT department. I can't praise enough this software! It has saved me countless hours of work. Instead of driving to various different offices, I can simply remote into the user's computer, fix their problem and move on to the next one. Great remote software, very easy to use, and user-friendly.,Very affordable
Great GUI
Easy to use,It sometimes crashes at startup.
Console could have a bit more options.
There are times that it can be sluggish.,10,Easily support users & manage servers.
Reduces IT staff on site.
Reduces time to fix issues.,Bomgar, TeamViewer and LogMeIn,Remote Desktop Manager, Microsoft Office 365, Veeam Backup & ReplicationVerified UserDameWare Remote Control Review - Nice Product2018-01-18T21:09:46.429ZI managed an IT support team that used DameWare to support users in over 25 medical clinics across many counties in California. With this tool, my techs were able to remote into users' PCs/laptops and solve issues quickly, and also install software when required. It is easy to use and has great tools included.,Remote into a user's PCs/laptop was easy. We were able to train temporary tech employees quickly.
It did not require the user at the other end to perform any task, so the medical staff could focus on their duties and not be technical.
The DameWare client was part of our O/S image, so no software was required for the users to install.,We did not find issues with DameWare.
If it could interface with our help desk system (ManageEngine), that would be the only improvement.,8,Help desk techs are more efficient with their time, as they do not have to travel to user's desks/facilities.
Users do not have to explain the issue over the phone, as the tech can see their screen. Improves customer satisfaction.,LANDesk IT Asset Management Suite, ManageEngine Desktop Central and TeamViewer,LANDesk Service Desk, ManageEngine Desktop Central, TeamViewerDaniel Harmuth, PMP/MBADameWare is for you.2015-07-21T18:37:16.778ZWe use DameWare Remote Support to remotely support our cafes. It is used by our help desk team. It addresses the need for remote support.,It provides the necessary remote tools to allow you to interact with a machine transparently to the user needing support.
It allows the client to continue working on their PC while you diagnose their issue using tools like, Remote Registry, File Shares, and Processes.,I would like to see snapshots of screens (updated at specific intervals) that I am not connected to through the mini remote control module as a way to keep tabs on users.
I would like to see a troubleshooting recorder, similar to Windows 7's Problem Step Recorders with capabilities to email the recording to a specified email address or post to a support forum.,7,We see an increased employee efficiency from our remote locations as we can allow them to continue using their workstation while troubleshooting using remote tools,Radmin Remote Administrator,Symantec pcAnywhere,RealVNC,10Jason DunawayDameWare Remote Control - support team's dream software2015-07-21T19:39:22.799ZOur IT team uses DameWare to connect to all of our employee computers for remote support (i.e. troubleshooting, software installation). We also use DameWare to connect to our Windows servers.,DameWare has been a very reliable solution for remote support for out team.
With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.,Connecting to last session is not always the last session.
Saving your position in the Personal Host List would be helpful. I have a folder structure 3 levels deep and when I'm going through a list of computers it is frustrating to have to browse down through the same levels each time.
When connecting to a host, an entry is saved in Saved Host List (even duplicates). I would be nice to have an option to save or not save like a quick connect option.
DameWare Mobile has separate password than desktop and cannot be linked to Active Directory password like desktop.,10,We are a global company with centralized support. DameWare Remote Control has been crucial to good customer service from our IT team to our employees.,,8,2,Remote connection to servers.
Remote connections to users.,When on a computer without DameWare, I was able to RDP to a server running DameWare and connect to my users computer.,10,Yes,Product Features,Implemented in-house,No,Change management was minimal,Connecting to Windows 98 computers. You had to manually install the client.,10,10,Yes,When I had my Samsung specific crash issue, the development team and technicians were able to collect the appropriate log data from me to issue a beta fix for me to test is a very short time.,Remote installation of client
Connecting to computers on our domain
File transfers to/from employee computer,Managing the Saved Host List of duplicate entries.,No,10Michael ChambersDameWare is a must for IT professionals!2015-07-21T19:04:35.142ZDameWare gives me the ability to access any computer on my network right from my office. This is very advantageous for me because I have two offices I support with one being 50 miles from my regular location. With the built-in tools to manage desktops and work with administrative privileges when I need to, DameWare has become my go-to remote desktop application. I have nearly 100 end-user clients I support and the savings in time alone made the purchase of DameWare a great investment. With only two people supporting the IT aspect of our company we only purchased two licenses and we utilize it on a daily basis. The thing I like the most about DameWare is the ability to share the user's desktop and see what they are seeing which makes diagnosing issues substantially faster. I also quite like the simplicity of file transfers with DameWare, no guessing, no hunting, just drag and drop and you know right where your file is. I would recommend DameWare Mini Remote Control to anyone in the IT field.,Desktop sharing is vital to me so I can see exactly what end users are experiencing and DameWare does this flawlessly.
File transfers are so simple with DameWare it takes all of the guess work out transferring files so even beginners could use it with confidence.
These are great tools that DameWare provides to strengthen my ability to get the job done right and get it done quickly.,Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
When the toolbar gets minimized it can be difficult to get it restored.,10,DameWare has definitely increased my efficiency when it comes to resolving user issues.
DameWare has given me the ability to provide better customer service to my end users because they don't have to wait for me to commute somewhere or bring their computers to me to resolve issues.
DameWare has absolutely given us a great return on our investment in time savings alone.,none,49,2,Remote desktop sharing so I can install software for end users.
Trouble shooting of end user issues while viewing their screen to let them show me what they are doing or trying to do.
After hours remote software updates.,To move installation files from network repositories right to the client computer to execute faster installs.
Sharing a session with another IT person in order to collaborate on reported issues.
Sharing a session on a remote computer with higher level IT person in order to facilitate learning.,To deploy new programs and software as the need may arise when unexpected changes take place.
Making last minute changes or tweaks to existing software when integrating new policies or management practices.,10Brett DavisManaged IT Services Dream2015-07-17T18:40:12.734ZOur company chose to go with DameWare Remote Support for it's centralized management and feature set. We are in the business of managed IT services, and the majority of our support is executed remotely. Different clients of course have different security needs so we have found that the various connectivity options within DameWare have more than met the call.
It's currently utilized by every administrator in our company and recommended to every client that we support.,First and foremost, the Mini Remote Control is a lifesaver. It offers a robust set of connectivity options and a snappy console to manage the machines while you're connected. You're able to connect to multiple platforms (Windows, Linux, and MAC). I find these to be a huge benefit especially when it comes to BYOD environments and remote users. As long as there's an internet connection, you can support them.
System monitoring and information is another feature that is done particularly well by DameWare Remote Support. You can get an in depth view of all services, scheduled tasks, event logs, and much more at the click of a button. This provides a huge benefit to systems administrators by allowing them to query any information necessary to address a problem or apply simple fixes without having to log into the box directly.
The export tool allows for quick and easy reports to be produced about various information that you select. Whether it's active directly overview or a software inventory for each machine, this proves to be a beneficial tool. Our company utilizes it for software queries and inventory purposes.,We have had issues with credentials saving for specific domains and/or machines. I would like to see a credential manager in place, especially given that my system administrators manage a portfolio of clients.
When connectivity is lost for a particular machine, whether it's a reboot or network connection failure the screen just goes blank. It would be nice to have an auto ping show so that you know when the machine is back online.
I'm sure it's in development, but it would be nice to have a cloud based console or implementation with various firewall vendors adding to their UTM software suite. It would be ideal to VPN to a firewall and authenticate a session with a DameWare client installed on that box.,10,DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.,RealVNCMarc CummingsSimplify your world with DRS!2015-07-14T20:33:22.697ZAs the sole IT person, I am on 24 hour call. I can use DameWare to remote in from home to solve IT issues. I also use DameWare Remote Support at work as it has multi-functionality and interacts with my Active Directory. I use it for "one stop shopping" for adding new employees and PCs to the network environment. I also do have contractors that can take calls for me during an absence and they can use DRS as well to remote in from their location.
I use it to access my Application Server for our EHR, as well as our Virtual WTS servers when a reboot is necessary after an update.,Ease of installing service on a new machine.
Interactive with Windows Active Directory.
Ease of navigation throughout DameWare Remote Support and DRS Mini Remote,A static IP address has to be set on the machine before the service installs,10,Better customer service.
Saves me time by allowing me to remote in from home
Allows my back up personnel to remote in from their location,,3,1,One place to remote in to a machine and trouble shoot issues
Active Directory functionality
IT support personnel can log in as well,Ping and verify IP addresses
Install service on new machines throughout network
There is a plethora of options in DameWareRemote Support, too many to pin down to just one thing,Also remote in to our Anti-Virus server to install anti-virus on new PCs.
Watch a user when they are attempting to remote in from home and help troubleshoot their issues.,10,Yes,Product Features
Product Usability
Third-party Reviews,I would make the same decision. I don't believe that I would change the move from Kaseya to Dameware Remote Support. I didn't look into the pricing of Kaseya but felt that DameWare Remote support was a reasonable price with the yearly maintenance fee being within my budget requirements. Maybe might have made the move earlier given the opportunity.,Implemented in-house,Yes,Change management was a small part of the implementation and was well-handled,Figuring out why I got a Winsock error when trying to install it on new machines. That error is caused by two things. Not having a static IP address and the firewall being turned on.
also, need to make sure that you have Administrative rights to the machine you are trying to connect to.
Like I mentioned before, support came from a different country which was disappointing.,8,No,10,No,The one and only time I had an issues, I got a call immediately. Like I said before the person was in Malaysia and was a little hard to understand. However, her knowledge of the product and what was causing my problem was top-notch and the issues was resolved very quickly.,I have loaded DameWare Mini Remote and have added the machines on my network so I can sit at my desk and problem shoot which is helpful in daily time management.
My support people also have access to DameWare which makes it easier to assist the hospital in times of my absence
I also allows me to logon concurrently with a client and see what they see when they are having issues,I haven't found any portion of the the DRS too difficult also it is easier to add a PC using Mini Remote rather than install the program for the full module
You do have to have a static IP set for the machine you are trying to connect to
And have the firewall turned off during installation,10Jeanne MoffatEase of multi-monitor remote system support with DameWare!2015-07-10T20:15:12.985ZDameWare Remote Support is utilized in a multi-hospital healthcare system for the purposes of providing end user support. Primarily used by the Information Systems department, the software has branched out to cover other specialty areas that require the ability to cover application support at facilities located 50 miles away within seconds of receiving an urgent support request. Physicians in the midst of providing patient care do not need the interruption that comes from a PC tech needing to personally sit down at a workstation to address an issue. They like the fact that remote access allows a subject matter expert to gain access to exactly what they are seeing on multiple monitor workstations and resolve their issues with minimal interruption.,Virtual display compatibility for multiple monitor workstation support
Upload and download of software patches in a shared folder with easy access
The ability to lock the end-user keyboard and mouse to prevent accidental confusion during critical operations,Import of workstation information from another management system to ease build and deployment of the software.
Occassional loss of control of downstream system due to unforeseen issues (network/bandwidth?) - possible QOS escalation within the application?,10,Huge decrease in budgeted travel time between organizations to provide downstream support.
Increased physician satisfaction due to prompt resolution of issues by a trained and competent individual.
Employee engagement scores elevated due to having the tools necessary to complete their job requirements (quick accessibility).,Bomgar Remote Support SoftwareRobert LongWhat a Dame! DameWare Remote Support2015-07-31T15:14:12.072ZDameWare Remote Support is used primarily by me (one man department) to support teachers, staff, and students. With two co-located sites, DameWare Remote Support makes it easy assist clients, and manage servers. The integration with WebHelpDesk ensures that I don't have to repeat work to update tickets.,Remote Support: DameWare makes it easy to remotely manage servers, and assist clients with technical issues.
Easy Deployment: DameWare makes it very easy to customize an MSI installer for use with Active Directory and Group Policy in order to install the DameWare client on all workstations in our domain.
WebHelpDesk Integration: One click in WebHelpDesk will launch the DameWare Remote Support software and connect me with a client in need of assistance. When the session is done, the software allows me to update the ticket right from DameWare.,The only real area of weakness I see for DameWare is the difficulty in setting it up to help clients on other networks or across the Internet. Setting up the DameWare Server can be a bit cumbersome to a less advanced user and it does require some firewall configuration to make work. Compared to items like LogMeIn, join.me, or GoToAssist, this can be difficult for a one-man-shop to set up and maintain.,9,DameWare allows for faster resolution of client issues.
DameWare makes server maintenance and re configuring a breeze.,GoToAssist,1,1Louis GephardtDameWare Mini Remote Control Review2015-07-30T16:38:36.723ZWe use DameWare as part of our help desk offering. We have a few choices when it comes to offering remote support to our end users, this is the favorite of our help desk professionals. It's integration into the SolarWinds' tool set really enables quick, efficient support to our end users. Really a big fan of the product.,Ease of use. Really easy to get up and going.
From our end users stand point, there isn't anything that they need to do, no typing of codes, installing files etc. They call into support and we are able to remotely connect to help them.,We've run into some issues using this tool with shared desktops inside our Citrix environment. We use another tool for those support sessions
Cost, while not overly expensive it isn't free.,9,This tool is really a good investment, support fees are in line with industry norms and allows for effective use by our technicians.,Dan TurnerYour users will feel the love remotely!2015-07-28T19:34:15.131ZWe use DameWare to remotely support all global end user computers. It is very inexpensive on a per end user basis, and very easy to deploy and [provides] great security. Fixing printer issues, drive/folder access, application support and upgrades are all easier when seeing it from the user's perspective. Our user base is accustomed to receiving hassle free support, especially while trouble shooting, and often ask IT to remote in to see their issue.,Easy for users to comprehend
Easy to deploy to Windows desktops for consistent end user experience
Good security options to offer end user privacy protection.,Add secure option to operate beyond corporate WAN, I.E. over the Internet like Citrix GoToAssist,10,All positive ROI for reducing cost of helpdesk operations.
It looks like we may be able to improve it further by offering remote user support off WAN.,GoToAssist,RealVNC,TeamViewer,7,1,Application troubleshooting
Application installs and upgrades
Windows operating system clean-up, e.g. virus infection
Critical patching,Support users off the WAN over public Internet and no VPN.,10James MauckDameware Remote Support is the One-Man IT Department's Best Tool2015-07-27T16:12:54.612ZWe recently downsized our IT staff and needed to have a way to support user requests while being able to maintain focus on core network operations.
DameWare Remote Support is used for all desktop support issues. It allows us to be able to take care of multiple user desktop issues at once.,Being able to address multiple support issues at once is critical for a small or one-person support staff.
The interface is easy to work with and logically laid out. There's a lot of functionality but it's easy to just jump in and use.
The included system tools give you pretty much everything you'll need to manage disks, check events, and run remote backups.,It does't automatically repair a user's desktop on it's own. Is that too much to ask? Honestly, I've been pretty happy with it.,9,Allowing me to stay at my desk working on my system administration projects while supporting user desktop support issues has been huge. I'm able to do two jobs at once and stay on schedule.
Users like that they can call me and I can immediately start working on their issue even if I'm already working with someone else.,Dwayne LoftonDameWare is Fantastic!2015-07-27T14:38:57.614ZOur IT Department has DameWare installed on all of our client PCs organizationally. Within IT, we can remotely connect to any device within our network, and routinely utilize the product to connect to clients to troubleshoot issues.,DameWare allows us to remotely connect to ANY device on our network
DameWare takes the guesswork out of troubleshooting issues - end-users routinely describe errors and system glitches incorrectly, so being able to remote into their device to see what they are actually experiencing is invaluable.,To connect to PCs, users must have administrative rights on the client PC. I totally understand the reasoning behind this, but our setup includes scenarios where we need to connect to clients on a separate domain. We can ultimately connect, but we do not have the ability to take control of the client's keyboard/mouse, even after a client has accepted our connection. This makes the troubleshooting process less effective.,9,Being able to remotely connect to clients saves a LOT of time when compared to the alternative - sending out technicians remotely to diagnose issues, or having end-users attempt to report bugs themselves.,Remote Desktop ProtocolJustin MauckBest Remote Control Software2015-07-22T17:06:33.372ZDameWare provides an easy way to remote in to any user's PC or laptop and has a good response time without lag. It works very well.,Chat function.
Good refresh rate over the wan connection without lag.,Chat function does not stay on top [of screen] or blink so a user can see something is incoming.,10,Better customer service,,7,1500,Remote Help,Remote Help from any were in the schools,8,No,Price
Product Features
Product Usability,Yes.,Implemented in-house,No,Change management was minimal,There were none,9,No,8,No,They never did.,Install
Setup,Activation is horrible.
Deactivation
Too much control over Activation and Deactivation process.,No,8Hiren ShahYou should be using DameWare. Enough said.2015-07-21T20:55:55.912ZI currently use DameWare Remote Support to support my current PC base. I have about 100 PCs and a few on-site servers that I need to be able to diagnose and trouble shoot from anywhere I happen to be.,I can work on multiple PC's or servers at once and never have to walk the user though the necessary steps over the phone.
It integrates with my Active Directory domain, so I always have a current list of devices that it can connect to. And with the remote server, I can connect to any of them even from a phone.,For the price, I can't really think of anything that is left out. I would like a way to view what PC a user is logged into.,10,DameWare Remote support improved my trouble ticket handling time.
I'm able to work on many machines at once.,RealVNC,LogMeIn Rescue,TeamViewer,1,1,Remote screen sharing
Remote command execution
Process list,10Bill DaltonGreat Support Tool for any IT Department2015-07-21T19:20:09.932ZOur IT Department uses DameWare Remote Support to troubleshoot and fix issues both at our central office as well as all of our remote sites. The software allows us to view logs, hardware information, running processes, and services. We also have the very critical ability to remotely control computers so that we can screen share with our users. This allows our technicians to see what our users see and greatly helps with troubleshooting.,The ability to remotely control our desktops and provide UAC credentials is great!
Having the ability to look at logs, processes, and remote control all from one console saves a lot of time and resources.
Using the centralized server allows us to activate by user instead of per computer helps to save on cost.,You are unable to provide UAC credentials if you are using an Internet session
You can launch the remote control from the main console but it opens another application and forces you to login again to the Central Server.,8,Improvement of issue resolution time due to technicians not having to physically travel to the users desk.
Better customer service as our technicians are able to respond to issues faster.
We have a better overall view into our computer environment as the computers are pulled from Active Directory and we can have the DameWare agent installed via Group Policy.,LogMeIn Rescue,TeamViewerDon NimanDameware is a solid product, worth the price2015-07-21T19:09:01.110ZIt is being used by the test engineering department to remotely access test station PCs at manufacturing sites around the world. This helps keep travel to a minimum and allows for quicker response time for solving issues. Previously the group was using freeware for remote access and the lag and refresh rate was hot garbage. DameWare, despite having a terrible name, solved those issues.,Almost no screen refresh issues.
Simple file transfers
Connect to multiple computers at once,I disagree with the Solarwinds business model requiring pay for maintenance to get updates
Retrieving licenses from PCs no longer in use is a pain in the ass,8,Faster response to mfg line issues
Less travel required for support
Allows development to happen from home,teamshare,RealVNCBenjamin DoyleEffective remote support for a reasonable cost for most environments2015-07-21T18:47:46.958ZDameWare Remote Support is used to remotely troubleshoot user PCs and to access non service based servers.,Quickly access user PCs.
Allow quick functionality of common needs (e.g. remote cursor, scaling, remove user input).
Allows multiple instances.,Authentication can be cumbersome, there should be an option to remember authentication time for any PC.
Should provide auto scaling for multiple instances (e.g. auto scale 4 windows to fit one monitor changing the destination resolution as necessary during session)
Link with AD computer list in a practical way.,9,Increased efficiency for helpdesk and desktop support. Quick resolution of most issues for users.,VMware ESXi,Connecting to PCs, as long as you have the DNS name or IP. The authentication type takes a minute to figure out, but everything aside from that is pretty self explanatory.
Re-sizing window, though it could be improved further.,None, some are not effective but that's due to having better tools available.,9Daniel MantellNear perfect remote assistance tool with some caveats2015-07-21T18:40:42.371ZAs the only IT person in the company, the ability to quickly connect to a user's PC and resolve issues saves an enormous amount of time. It is also invaluable in supporting remote users and when I need to work from home.,Installation requires no interaction from the end user
Installs quickly
Integrated security,Unable to connect to users not on local network (such as products like GoToAssist)
Entry screen for computer name is tedious and acts unexpectedly at times,9,The time saved in resolving user issues pays for the software in short order.,GoToAssist,WebEx Support CenterCaleb McKayDameWare is still the best after many many years of use2015-07-17T20:21:37.356ZWe use the DameWare to manage all servers without needing to be in the data center. Its also used to support desktops at all locations thus eliminating the need to physically go to each PC. The ability to access servers or workstations remotely saves time in not having to travel.,Simple install.
Manage computers remotely easily.,The reminders or service running out or version updates required needs to have the ability to turn them off.
Registering each install after rebuilding a pc and being required to go through the web site for a reinstall is a big pain.,8,Allows less techs on staff to support more users.
Easily manage servers and make domain changes.,,3,,Server management
End user support,User support with our ERP application,Not sure TBT,9,Yes,Product Features
Product Usability,I would look into the larger server based solution.,Implemented in-house,No,Learning the steps and what's requied,8,No,7,No,First time I had to reinstall they walked me through the steps to remove the old registered PC and add the new one.,Remote access to desktops for support.
The AD display of devices,When the versions are different - the annoying pop ups,9Benjamin McCarthyI mostly love DameWare!2015-07-08T16:23:32.624ZI use the product across the whole organization. The problem it solves is the ability to connect remotely to both PCs and Macs while the user is still logged in.,Can connect to many operating systems using different protocols
Uses a variety of authentication protocols
Easy to configure,The UI is a little clumsy
Having to launch a new window after ending the last session does not make sense to me
It has always been a real pain to login to their website for updates,9,Increased employee efficiency
Better customer service,,2,1,Having to log in to a end users computer to do support while they are still in their session.,I can use it on Macs as well as Windows PCs.,I eventually would like to use it as remote support outside of our network.,10,No,Product Reputation
Prior Experience with the Product
Vendor Reputation
Third-party Reviews,I feel like my evaluation process was more than sufficient,Implemented in-house,No,Change management was minimal,No issues that I can remember.,8,Online training
In-person training
Self-taught,9,9,Yes it was easy to learn. Not sure if this is appropriate for other users since I am not aware of their level of understanding to begin with,9,Read the documentation,No - we have not done any customization to the interface,No - we have not done any custom code,Not really,Yes,8,No,Every time I have needed a password reset for their website they were efficient and friendly.,The finding and listing of all Windows computers in the domain,Having to reopen a window after closing your last session,8,8,9,9,Windows active directory,No,Single Signon,9,None at this time. The whole thing is self-explanatory,9,9,The price,Not really,Yes,Subtle refinements to the product, not major benefits,Not sure at this time,No,NoJohn KnierimGreat Product! Must use and buy!2015-07-15T14:09:35.937ZMy IT Department uses DameWare to connect to all the computers in our company across the United States. The program allows us to take control of the computer and or server make necessary changes and even send commands to assist in fixing a problem for the end user.,Easy installation for the administrator and easy installation when deploying to the end user.
The interface is extremely easy to use. Even our beginner help desk person was able to pick up and use the software right away.
We have had not one issue being able to connect with someone and it uses little bandwith.,I think one improvement could be having a saved directory be able to organize it by lets say domain controllers, and site's frequent users.,10,The ROI is we are able to quickly access the end user, fix their problem and get them back to being productive.
Since we are able to quickly access them it allows my techs to do more tickets.
Productivity has gone up.,SysaidTroy RiegseckerDameWare is great2015-07-13T16:09:55.010ZDameWare Remote Support is being used by our small IT department for troubleshooting across the division. We are able to do things remotely with our computers which allows us to save valuable time and money by not driving all over the division for simple troubleshooting. We compared this to several other products and this one gave us the most bang for the buck.,Remote support for troubleshooting desktop issues.
Active directory sync.
Mobile app is a great tool.,We thought the installation and setup was a little cumbersome but worth it in the end.
We would love to see more analysis features.,8,Faster response times
Less traveling between sites for technicians which increases their capacity,Jason KirbyDameWare Remote Support is worth its weight in gold!2015-07-10T19:19:44.170ZThe city of Lakewood has between 500-1000 employees in different physical locations. Before implementing DameWare Remote Support, help desk personnel were spending hours travelling to and from sites to fix problems or using Remote Desktop, which causes downtime for the user and doesn't always reflect an accurate assessment of the problem. The IT department has been trying to clean up Active Directory before merging domains. DameWare Remote Service has been invaluable in this process. DameWare has also been instrumental in developing an inventory of software.,Connecting to end users PC while they are experiencing the problem provides training opportunities as well as being a time-saving tool in resolving issues.
DameWare is remarkably easy to install and set up. The amount of information it provides with one or two clicks of the mouse is amazing.
DameWare provides access to all the troubleshooting tools, i.e. event viewer, Regedit.exe, properties without having to even connect.,The only problem reported has been the inability to utilize the export function in a meaningful way.,10,Time Savings for Help Desk Personnel.
Easier education of end users, resulting in fewer repeat problems
Active Directory management with software inventory capability,RealVNC,GoToAssistYvette Miles
Windows, Linux, Mac
Dameware Remote Support
90 Ratings
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