SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS)

Customer Verified
About TrustRadius Scoring
Score 8.6 out of 100
SolarWinds Dameware Remote Support (DRS)

Overview

Recent Reviews

Great IT Support with Dameware

8 out of 10
May 15, 2022
We use SolarWinds Dameware remote support in our organization to support our PC\Laptop users with any issues or configuration changes we …
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Easy to use Remote support

8 out of 10
February 03, 2022
We use it as one of our Help Desk support tools. Since we are not 100% remote it allows us to support users no matter where they are …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features

Screen sharing (53)

10.0
100%

File transfer (50)

10.0
100%

Remote management of servers & workstations (57)

9.4
94%

Over-the-Internet remote session (47)

7.3
73%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of SolarWinds Dameware Remote Support (DRS), and make your voice heard!

Pricing

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Dameware Mini Remote Control

$276

On Premise
per technician, unlimited end users

Dameware Remote Support

$388

On Premise
per technician, unlimited end-users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Remote Administration

8.2
82%

Product Details

What is SolarWinds Dameware Remote Support (DRS)?

Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

Dameware Remote Support enables IT Pros to:

  • Benefit from in-session chat, screenshot capture, and file transfer functionality
  • Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
  • Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
  • Manage multiple Active Directory domains, users an groups, and remotely reset passwords

SolarWinds Dameware Remote Support (DRS) Features

Remote Administration Features

  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Over-the-Internet remote session
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Multi-platform remote control

SolarWinds Dameware Remote Support (DRS) Screenshots

DameWare Remote Support Management ConsoleRemotely Connect to Windows, Linux, and Mac OS X ComputersOver-the-Internet Remote Session via Secure Proxy ServerConnect to Remote Computers from iOS and Android Mobile Devices

SolarWinds Dameware Remote Support (DRS) Videos

Product overview

Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.

SolarWinds Dameware Remote Support (DRS) Downloadables

SolarWinds Dameware Remote Support (DRS) Integrations

  • SolarWinds Web Help Desk (WHD)

SolarWinds Dameware Remote Support (DRS) Competitors

  • Rescue
  • TeamViewer
  • GoToAssist
  • BeyondTrust Remote Support (Formerely Bomgar Remote Support)
  • ConnectWise Control (formerly ScreenConnect)

SolarWinds Dameware Remote Support (DRS) Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Comparisons

View all alternatives

Frequently Asked Questions

What is SolarWinds Dameware Remote Support (DRS)?

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.

What are SolarWinds Dameware Remote Support (DRS)'s top competitors?

Rescue, TeamViewer, and GoToAssist are common alternatives for SolarWinds Dameware Remote Support (DRS).

What is SolarWinds Dameware Remote Support (DRS)'s best feature?

Reviewers rate Screen sharing and File transfer highest, with a score of 10.

Who uses SolarWinds Dameware Remote Support (DRS)?

The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees) and the Hospital & Health Care industry.

Reviews

(1-25 of 65)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It has allowed us to maintain a department with only two members for more than 100 PCs.
  • The response time was reduced in certain cases since we are in one building and most of the users are in another and thus we do not have to travel to the place to provide support.
Daniel Cogny | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Positive impact mostly in time saved by Analysts, they do not need to travel to the users' locations and do not have to be guessing what is happening or having to describe solutions step by step over the phone.
  • Positive impact in reduced time frames for solving issues, meaning users can go back to their duties sooner and perform better overall.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • We no longer had to invest time trying to figure out implementing windows remote assistance.
  • Once up and running, we haven't had to do any maintenance besides security updates.
  • We are beginning to have more problems with remote users not connected to VPN and may need to look to a cloud solution instead.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The best topic this software has been able to provide to us is response time to assist users. We can assist a user no matter where they are located in the world.
  • This tool also has another great feature that the original Dameware did not, and that is the ability to allow more than 1 Technician to connect and manage the device. This has been great in training scenarios or multi-tech troubleshooting.
John Fester | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • In the past I was using Microsoft RDP, which is free with Windows. This meant an increase in expenses to obtain Dameware Remote Support.
  • The effect we have had with using Dameware is the time savings and efficiency with connecting to a remote system.
Daniel Harmuth, PMP/MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Help desk techs are more efficient with their time, as they do not have to travel to user's desks/facilities.
  • Users do not have to explain the issue over the phone, as the tech can see their screen. Improves customer satisfaction.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Better customer service from IT with DameWare
  • More efficient IT operations. IT team members can work on a users computer while watching/completing other tasks at their desk
  • More information is available to IT without interrupting a user
Dwayne Lofton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Allowing me to stay at my desk working on my system administration projects while supporting user desktop support issues has been huge. I'm able to do two jobs at once and stay on schedule.
  • Users like that they can call me and I can immediately start working on their issue even if I'm already working with someone else.