Overview
Recent Reviews
Awards
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Popular Features
View all 14 featuresScreen sharing (53)
File transfer (50)
Remote management of servers & workstations (57)
Over-the-Internet remote session (47)
Reviewer Pros & Cons
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Pricing
View all pricingDameware Mini Remote Control
$276
Dameware Remote Support
$388
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Remote Administration
Product Details
What is SolarWinds Dameware Remote Support (DRS)?
Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
Dameware Remote Support enables IT Pros to:
- Benefit from in-session chat, screenshot capture, and file transfer functionality
- Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
- Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
- Manage multiple Active Directory domains, users an groups, and remotely reset passwords
SolarWinds Dameware Remote Support (DRS) Features
Remote Administration Features
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Support (DRS) Screenshots
SolarWinds Dameware Remote Support (DRS) Videos
Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.
SolarWinds Dameware Remote Support (DRS) Downloadables
SolarWinds Dameware Remote Support (DRS) Integrations
- SolarWinds Web Help Desk (WHD)
SolarWinds Dameware Remote Support (DRS) Competitors
- Rescue
- TeamViewer
- GoToAssist
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
- ConnectWise Control (formerly ScreenConnect)
SolarWinds Dameware Remote Support (DRS) Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Comparisons
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Frequently Asked Questions
What is SolarWinds Dameware Remote Support (DRS)?
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Reviews and Ratings
Reviews
(1-25 of 65)- Popular Filters
Great IT Support with Dameware
- Positive user experience
- Ease of use and fast connection time
- Strong use case for IT support
If You are Looking for a Tool to Provide High-Quality Remote Support at a Low Cost, SolarWinds Dameware Remote Support is the Answer!
- It has allowed us to maintain a department with only two members for more than 100 PCs.
- The response time was reduced in certain cases since we are in one building and most of the users are in another and thus we do not have to travel to the place to provide support.
Does it all and does it well
- Positive impact mostly in time saved by Analysts, they do not need to travel to the users' locations and do not have to be guessing what is happening or having to describe solutions step by step over the phone.
- Positive impact in reduced time frames for solving issues, meaning users can go back to their duties sooner and perform better overall.
Easy to use Remote support
- It is more cost effective than most other tools
- It has enabled us to access our server in our collocated data center without the need for external support
Full Features Remote Support Solution
- Very short learning curve to use the remote capabilities.
- Having a single vendor for support
- Having a single vendor for billing
Are you an IT Pro & looking into Solarwinds Dameware Remote Support? Stop and get it now! You won't regret it.
- I have saved an incalculable amount of money by not having to go on-site for the last 5 years.
- My response time is measure in seconds now
A remote support program with a good feature set, but it's backend is growing long in the tooth.
- We no longer had to invest time trying to figure out implementing windows remote assistance.
- Once up and running, we haven't had to do any maintenance besides security updates.
- We are beginning to have more problems with remote users not connected to VPN and may need to look to a cloud solution instead.
Dameware Remote Everywhere - I'd have it no other way!
- The best topic this software has been able to provide to us is response time to assist users. We can assist a user no matter where they are located in the world.
- This tool also has another great feature that the original Dameware did not, and that is the ability to allow more than 1 Technician to connect and manage the device. This has been great in training scenarios or multi-tech troubleshooting.
A "Must" for any IT/helpdesk support technician
- We are a small organization, so I am unable to provide real numbers here.
DRS saves us time!
- Huge timesaver.
Dameware Remote Support - Super fast remote desktop support, like having someone over your shoulder!
- Provides immediate remote desktop support.
- Allows user to view your activity and you can chat with them as well.
A great tool for any IT support technician
- Dameware Remote Support has met all of the goals I had when I purchased it.
- Dameware Remote Support is inexpensive yet very powerful.
Dameware Remote Support - Saving Time AND Money
- In the past I was using Microsoft RDP, which is free with Windows. This meant an increase in expenses to obtain Dameware Remote Support.
- The effect we have had with using Dameware is the time savings and efficiency with connecting to a remote system.
- Greater efficiency
- Higher end user satisfaction due to fast resolutions
- Decreased wait time for end users
Dameware Remote Support Review!
- Easily support users & manage servers.
- Reduces IT staff on site.
- Reduces time to fix issues.
DameWare Remote Control Review - Nice Product
- Help desk techs are more efficient with their time, as they do not have to travel to user's desks/facilities.
- Users do not have to explain the issue over the phone, as the tech can see their screen. Improves customer satisfaction.
DameWare is for you.
- We see an increased employee efficiency from our remote locations as we can allow them to continue using their workstation while troubleshooting using remote tools
DameWare works for SMBs!
- Reduced headcount needed for on-premise support
- Reduced downtime for end-users
- Improved MTTR
What a Dame! DameWare Remote Support
- DameWare allows for faster resolution of client issues.
- DameWare makes server maintenance and re configuring a breeze.
DameWare to the rescue
- Better customer service from IT with DameWare
- More efficient IT operations. IT team members can work on a users computer while watching/completing other tasks at their desk
- More information is available to IT without interrupting a user
DameWare Mini Remote Control Review
- This tool is really a good investment, support fees are in line with industry norms and allows for effective use by our technicians.
Your users will feel the love remotely!
- All positive ROI for reducing cost of helpdesk operations.
- It looks like we may be able to improve it further by offering remote user support off WAN.
- Allowing me to stay at my desk working on my system administration projects while supporting user desktop support issues has been huge. I'm able to do two jobs at once and stay on schedule.
- Users like that they can call me and I can immediately start working on their issue even if I'm already working with someone else.
DameWare is Fantastic!
- Being able to remotely connect to clients saves a LOT of time when compared to the alternative - sending out technicians remotely to diagnose issues, or having end-users attempt to report bugs themselves.
Comprehensive remote support tool
- Increased efficiency for helpdesk troubleshooting, which leads to better customer service and satisfaction