SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS)

Customer Verified
About TrustRadius Scoring
Score 8.6 out of 100
SolarWinds Dameware Remote Support (DRS)

Overview

Recent Reviews

Great IT Support with Dameware

8 out of 10
May 15, 2022
We use SolarWinds Dameware remote support in our organization to support our PC\Laptop users with any issues or configuration changes we …
Continue reading

Easy to use Remote support

8 out of 10
February 03, 2022
We use it as one of our Help Desk support tools. Since we are not 100% remote it allows us to support users no matter where they are …
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features

Screen sharing (53)

10.0
100%

File transfer (50)

10.0
100%

Remote management of servers & workstations (57)

9.4
94%

Over-the-Internet remote session (47)

7.3
73%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of SolarWinds Dameware Remote Support (DRS), and make your voice heard!

Pricing

View all pricing

Dameware Mini Remote Control

$276

On Premise
per technician, unlimited end users

Dameware Remote Support

$388

On Premise
per technician, unlimited end-users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Remote Administration

8.2
82%

Product Details

What is SolarWinds Dameware Remote Support (DRS)?

Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

Dameware Remote Support enables IT Pros to:

  • Benefit from in-session chat, screenshot capture, and file transfer functionality
  • Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
  • Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
  • Manage multiple Active Directory domains, users an groups, and remotely reset passwords

SolarWinds Dameware Remote Support (DRS) Features

Remote Administration Features

  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Over-the-Internet remote session
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Multi-platform remote control

SolarWinds Dameware Remote Support (DRS) Screenshots

DameWare Remote Support Management ConsoleRemotely Connect to Windows, Linux, and Mac OS X ComputersOver-the-Internet Remote Session via Secure Proxy ServerConnect to Remote Computers from iOS and Android Mobile Devices

SolarWinds Dameware Remote Support (DRS) Videos

Product overview

Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.

SolarWinds Dameware Remote Support (DRS) Downloadables

SolarWinds Dameware Remote Support (DRS) Integrations

  • SolarWinds Web Help Desk (WHD)

SolarWinds Dameware Remote Support (DRS) Competitors

  • Rescue
  • TeamViewer
  • GoToAssist
  • BeyondTrust Remote Support (Formerely Bomgar Remote Support)
  • ConnectWise Control (formerly ScreenConnect)

SolarWinds Dameware Remote Support (DRS) Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Comparisons

View all alternatives

Frequently Asked Questions

What is SolarWinds Dameware Remote Support (DRS)?

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.

What are SolarWinds Dameware Remote Support (DRS)'s top competitors?

Rescue, TeamViewer, and GoToAssist are common alternatives for SolarWinds Dameware Remote Support (DRS).

What is SolarWinds Dameware Remote Support (DRS)'s best feature?

Reviewers rate Screen sharing and File transfer highest, with a score of 10.

Who uses SolarWinds Dameware Remote Support (DRS)?

The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees) and the Hospital & Health Care industry.

Reviews

(1-25 of 65)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use SolarWinds Dameware remote support in our organization to support our PC\Laptop users with any issues or configuration changes we need to make. It works really quickly and we can easily connect without much interaction from the end-user. It allows full admin access to diagnose and fix issues and also is largely lag-free on most connections.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is mainly used for monitoring server disks, remote support to users, monitoring computer processes, and closing any process of a program that has been frozen.
Daniel Cogny | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
In our Organization we have several locations and hundreds of portable devices, but only one location for the Support Group. Dameware allow us to provide proper support to our employees remotely whenever they have an issue. Since 2020, there is also much work from home around the Organization, so it has become even more indispensable for us. It works perfectly in our environment, it feels like simply having another monitor connected to those devices, the fact the the user do not need to be logged in (or that it can be logged out) fr it to work makes this a great tool for administrators; most of our users do not have the permissions to install/uninstall applications or running Powershell scripts for example, so, being able to log them off, login as administrator, do anything that is needed and have them log back in while we watch to confirm that the issue is fixed has really saved a lot of time and effort.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've used Dameware Remote Support and its predecessor, Dameware NT Utilities, for over a decade. I love the interface and the face that I have multiples options for connecting to servers and PC's. I've liked it even more now that SolarWinds has taken over. It allows us a single contact for support, and simple update lifecycle, and central billing.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Here's the process, 1. A user calls or emails, says " I can't get the whosit to jump up and down, probably the database server". 2. As I have no clue what they are talking about, I call them & log in to the machine via Dameware Remote Support. 3. I ask "can you elaborate please, maybe show me the issue?" I see exactly what's going on, resolve the issue, become a hero and save the day. None of this is possible without Solarwinds Dameware Remote Support.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use SolarWinds Dameware Remote Support for remoting into machines between remote sites and VPN connections. We needed a solution that was in-house and easy to manage. Dameware Remote Support ticked all the boxes we needed at the time. We have a mix of Desktops, laptops, and camera systems that we needed remote access into without logging out the existing user. This was very important because Remote Desktop Connection will log out console connections. We looked into Windows Remote Assistance, which is baked into every copy of windows, but it was very challenging to set up, and we could not complete implementation.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I presently use the toolset of Dameware Remote Everywhere. The problem this helps address is the move to remote users. It allows us to easily connect to a remote user from no matter where they are located, just as long as they have a stable internet connection. The DRE tool also allows us to provide certain users access to Computers in the organization by setting them up as a User. We can provide them with a list of computers (from the admin console) that will display in their console. from here, they can manage Signage, or assist other staff.
Matt Rogers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use SolarWinds DRS for providing IT support to our users who work from home. DRS works better than any remote support platform we have tried. It makes it easy to hop on someone's computer anywhere in the world and control it as if we were sitting at their desk. Before, we were using screen sharing in Teams/Zoom and, due to security features on those platforms, we were very restricted as to what we could do as far as changing settings and using tools like the command prompt. We especially like the drag and drop file transfer functionality and being able to download a user's logs very quickly.
January 18, 2022

DRS saves us time!

Barry Boone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using this tool in conjunction with Lansweeper to remote manage our employee laptops/workstations as well as servers. We use Lansweeper to look up computer names associated with an employee, and use DRS and Dameware Mini Remote Control to access their computers, usually while on the phone with them, to virtually look over their shoulder and help mitigate issues that arise. We've been using Dameware Mini Remote for over 7 years and DRS for over 4. DRS adds useful functionality to the mix and is a great upgrade to the remote control software.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Dameware Remote Support as remote desktop support. It is especially useful in connecting to PCs where remote desktop through Microsoft is not an option. If you have an IP address, you can access the desktop quickly and efficiently, and the user can watch you work.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I am the only IT person for our clinic and support over 110 workstations across 4 separate locations within a 60-mile radius. I use Dameware Remote Support to allow me quick access to those workstations when I need to support the local user or repair an issue they are having. It's so quick and easy to use and makes my job much easier.
John Fester | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Dameware Remote Support daily in my company to remotely troubleshoot workstations and servers, support internal teammates and deploy new software, services, tasks or changes to our Active Directory. Dameware completely replaces Microsoft's solution for remote connections, Remote Desktop Protocol (RDP) and is significantly better software. With the super-easy utility included in Dameware called "Mini-Remote Control", you never have to lookup host names or IP addresses again before connecting to the right system! Dameware keeps your entries for each workstation and server in a list in Dameware, so that you never find yourself asking what the computer name is or host name, before connecting. You simply select it from your list and connect. I save the name of the user [next] to each computer name, making this even easier for me. When "Bob" calls me needing an admin password to update a software, I open Dameware, select Bob from my list of computers and am connected in 2 seconds.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We currently use the Dameware Remote Support software within the IT department to provide assistance to our users from multiple headquarters locations. The software allows us to troubleshoot and resolve computer issues without having to physically be in front of our end users' computers, which increases our efficiency within the department.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Dameware is used by our whole IT department. I can't praise enough this software! It has saved me countless hours of work. Instead of driving to various different offices, I can simply remote into the user's computer, fix their problem and move on to the next one. Great remote software, very easy to use, and user-friendly.
Daniel Harmuth, PMP/MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I managed an IT support team that used DameWare to support users in over 25 medical clinics across many counties in California. With this tool, my techs were able to remote into users' PCs/laptops and solve issues quickly, and also install software when required. It is easy to use and has great tools included.
December 23, 2015

DameWare works for SMBs!

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use DameWare Remote Support to support end-users at our college for staff, faculty, and students in both the administrative and classroom labs. The IT department is the primary user and we use it to remote into computers and systems to provide end-user troubleshooting or support.
Louis Gephardt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
DameWare Remote Support is used primarily by me (one man department) to support teachers, staff, and students. With two co-located sites, DameWare Remote Support makes it easy assist clients, and manage servers. The integration with WebHelpDesk ensures that I don't have to repeat work to update tickets.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our organization is using DameWare Remote Support to provide more timely desktop support to users both inside the network and remote. Using this tool allows us to connect to their desktop without having to get up and walk across the building and be away from our complete toolset. We are able to also connect and support users out of the office using the DameWare Server Internet proxy component.
Dan Turner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use DameWare as part of our help desk offering. We have a few choices when it comes to offering remote support to our end users, this is the favorite of our help desk professionals. It's integration into the SolarWinds' tool set really enables quick, efficient support to our end users. Really a big fan of the product.
James Mauck | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use DameWare to remotely support all global end user computers. It is very inexpensive on a per end user basis, and very easy to deploy and [provides] great security. Fixing printer issues, drive/folder access, application support and upgrades are all easier when seeing it from the user's perspective. Our user base is accustomed to receiving hassle free support, especially while trouble shooting, and often ask IT to remote in to see their issue.
Dwayne Lofton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We recently downsized our IT staff and needed to have a way to support user requests while being able to maintain focus on core network operations.

DameWare Remote Support is used for all desktop support issues. It allows us to be able to take care of multiple user desktop issues at once.
Rick Kusumoto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
DameWare Remote Support is used across the entire organization for remote support to specific user workstations for troubleshooting. It addresses compatibility issues found when using native Microsoft tools such as rdp, remote assistance, and Symantec Endpoint Manager.