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SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS)

Overview

What is SolarWinds Dameware Remote Support (DRS)?

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…

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Pricing

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Dameware Mini Remote Control

$276

On Premise
per technician, unlimited end users

Dameware Remote Support

$388

On Premise
per technician, unlimited end-users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.6
Avg 8.0
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Product Details

What is SolarWinds Dameware Remote Support (DRS)?

Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

Dameware Remote Support enables IT Pros to:

  • Benefit from in-session chat, screenshot capture, and file transfer functionality
  • Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
  • Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
  • Manage multiple Active Directory domains, users an groups, and remotely reset passwords

SolarWinds Dameware Remote Support (DRS) Features

Remote Administration Features

  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Over-the-Internet remote session
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Multi-platform remote control

SolarWinds Dameware Remote Support (DRS) Screenshots

Screenshot of DameWare Remote Support Management ConsoleScreenshot of Remotely Connect to Windows, Linux, and Mac OS X ComputersScreenshot of Over-the-Internet Remote Session via Secure Proxy ServerScreenshot of Connect to Remote Computers from iOS and Android Mobile Devices

SolarWinds Dameware Remote Support (DRS) Videos

Product overview

Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.

SolarWinds Dameware Remote Support (DRS) Integrations

SolarWinds Dameware Remote Support (DRS) Competitors

SolarWinds Dameware Remote Support (DRS) Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

SolarWinds Dameware Remote Support (DRS) Downloadables

Frequently Asked Questions

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.

LogMeIn Rescue, TeamViewer, and LogMeIn Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).

Reviewers rate Screen sharing and File transfer highest, with a score of 10.

The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 66)

Good remote support tool

Rating: 8 out of 10
December 09, 2022
DS
Vetted Review
Verified User
SolarWinds Dameware Remote Support (DRS)
9 years of experience
SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all on site this was less of an issue but increasingly more staff are working from home so a desk visit is not possible anymore.

Does it all and does it well

Rating: 9 out of 10
February 17, 2022
DC
Vetted Review
Verified User
SolarWinds Dameware Remote Support (DRS)
6 years of experience
In our Organization we have several locations and hundreds of portable devices, but only one location for the Support Group. Dameware allow us to provide proper support to our employees remotely whenever they have an issue. Since 2020, there is also much work from home around the Organization, so it has become even more indispensable for us. It works perfectly in our environment, it feels like simply having another monitor connected to those devices, the fact the the user do not need to be logged in (or that it can be logged out) fr it to work makes this a great tool for administrators; most of our users do not have the permissions to install/uninstall applications or running Powershell scripts for example, so, being able to log them off, login as administrator, do anything that is needed and have them log back in while we watch to confirm that the issue is fixed has really saved a lot of time and effort.

Full Features Remote Support Solution

Rating: 10 out of 10
February 02, 2022
JB
Vetted Review
Verified User
SolarWinds Dameware Remote Support (DRS)
12 years of experience
I've used Dameware Remote Support and its predecessor, Dameware NT Utilities, for over a decade. I love the interface and the face that I have multiples options for connecting to servers and PC's. I've liked it even more now that SolarWinds has taken over. It allows us a single contact for support, and simple update lifecycle, and central billing.

Dameware Remote Everywhere - I'd have it no other way!

Rating: 10 out of 10
January 19, 2022
BC
Vetted Review
Verified User
SolarWinds Dameware Remote Support (DRS)
20 years of experience
I presently use the toolset of Dameware Remote Everywhere. The problem this helps address is the move to remote users. It allows us to easily connect to a remote user from no matter where they are located, just as long as they have a stable internet connection. The DRE tool also allows us to provide certain users access to Computers in the organization by setting them up as a User. We can provide them with a list of computers (from the admin console) that will display in their console. from here, they can manage Signage, or assist other staff.

A "Must" for any IT/helpdesk support technician

Rating: 10 out of 10
January 19, 2022
MR
Vetted Review
Verified User
SolarWinds Dameware Remote Support (DRS)
1 year of experience
We use SolarWinds DRS for providing IT support to our users who work from home. DRS works better than any remote support platform we have tried. It makes it easy to hop on someone's computer anywhere in the world and control it as if we were sitting at their desk. Before, we were using screen sharing in Teams/Zoom and, due to security features on those platforms, we were very restricted as to what we could do as far as changing settings and using tools like the command prompt. We especially like the drag and drop file transfer functionality and being able to download a user's logs very quickly.
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