Overview
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
View all 14 featuresScreen sharing (53)
File transfer (50)
Remote management of servers & workstations (57)
Over-the-Internet remote session (47)
Reviewer Pros & Cons
View all pros & consVideo Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of SolarWinds Dameware Remote Support (DRS), and make your voice heard!
Pricing
View all pricingDameware Mini Remote Control
$276
Dameware Remote Support
$388
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Remote Administration
Product Details
What is SolarWinds Dameware Remote Support (DRS)?
Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
Dameware Remote Support enables IT Pros to:
- Benefit from in-session chat, screenshot capture, and file transfer functionality
- Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
- Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
- Manage multiple Active Directory domains, users an groups, and remotely reset passwords
SolarWinds Dameware Remote Support (DRS) Features
Remote Administration Features
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Support (DRS) Screenshots
SolarWinds Dameware Remote Support (DRS) Videos
Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.
SolarWinds Dameware Remote Support (DRS) Downloadables
SolarWinds Dameware Remote Support (DRS) Integrations
- SolarWinds Web Help Desk (WHD)
SolarWinds Dameware Remote Support (DRS) Competitors
- Rescue
- TeamViewer
- GoToAssist
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
- ConnectWise Control (formerly ScreenConnect)
SolarWinds Dameware Remote Support (DRS) Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Comparisons
View all alternativesCompare with
Frequently Asked Questions
What is SolarWinds Dameware Remote Support (DRS)?
What are SolarWinds Dameware Remote Support (DRS)'s top competitors?
What is SolarWinds Dameware Remote Support (DRS)'s best feature?
Who uses SolarWinds Dameware Remote Support (DRS)?
Reviews and Ratings
Reviews
(1-25 of 65)- Popular Filters
Great IT Support with Dameware
If You are Looking for a Tool to Provide High-Quality Remote Support at a Low Cost, SolarWinds Dameware Remote Support is the Answer!
Does it all and does it well
Easy to use Remote support
Full Features Remote Support Solution
Are you an IT Pro & looking into Solarwinds Dameware Remote Support? Stop and get it now! You won't regret it.
A remote support program with a good feature set, but it's backend is growing long in the tooth.
Dameware Remote Everywhere - I'd have it no other way!
A "Must" for any IT/helpdesk support technician
DRS saves us time!
Dameware Remote Support - Super fast remote desktop support, like having someone over your shoulder!
A great tool for any IT support technician
Dameware Remote Support - Saving Time AND Money
Dameware Remote Support Review!
DameWare Remote Control Review - Nice Product
DameWare is for you.
DameWare works for SMBs!
What a Dame! DameWare Remote Support
DameWare to the rescue
DameWare Mini Remote Control Review
Your users will feel the love remotely!
DameWare Remote Support is used for all desktop support issues. It allows us to be able to take care of multiple user desktop issues at once.