SolarWinds Dameware Remote Support (DRS) Reviews

95 Ratings
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Score 8.6 out of 100

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Feature Scorecard Summary

Screen sharing (53)
10.0
File transfer (50)
10.0
Instant message (38)
9.0
Secure remote access with Smart Card authentication (13)
9.0
Access to sleeping/powered-off computers (35)
9.2
Over-the-Internet remote session (38)
9.2
Initiate remote control from mobile (25)
9.0
Remote management of servers & workstations (47)
10.0
Remote Active Directory® management (35)
9.5
Centralized management dashboard (31)
8.3
Session record (5)
8.7
Annotations (4)
7.7
Monitoring and Alerts (5)
9.0
Multi-platform remote control (24)
9.7

About SolarWinds Dameware Remote Support (DRS)

Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

Dameware Remote Support enables IT Pros to:

  • Benefit from in-session chat, screenshot capture, and file transfer functionality
  • Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
  • Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
  • Manage multiple Active Directory domains, users an groups, and remotely reset passwords
Categories:  Remote Desktop

SolarWinds Dameware Remote Support (DRS) Features

Remote Administration Features
Does not have featureScreen sharing
Does not have featureFile transfer
Has featureInstant message
Has featureSecure remote access with Smart Card authentication
Does not have featureAccess to sleeping/powered-off computers
Has featureOver-the-Internet remote session
Does not have featureInitiate remote control from mobile
Has featureRemote management of servers & workstations
Has featureRemote Active Directory® management
Has featureCentralized management dashboard
Does not have featureSession record
Does not have featureAnnotations
Does not have featureMonitoring and Alerts
Has featureMulti-platform remote control

SolarWinds Dameware Remote Support (DRS) Screenshots

SolarWinds Dameware Remote Support (DRS) Integrations

SolarWinds Web Help Desk (WHD)

SolarWinds Dameware Remote Support (DRS) Competitors

LogMeIn Rescue, TeamViewer, RescueAssist, BeyondTrust Remote Support (Formerely Bomgar Remote Support), ConnectWise Control (formerly ScreenConnect)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Dameware Remote Support$388per technician, unlimited end-users
Dameware Mini Remote Control$276per technician, unlimited end users

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

SolarWinds Dameware Remote Support (DRS) Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

SolarWinds Dameware Remote Support (DRS) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android