Dameware Remote Support Reviews

93 Ratings
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Score 8.8 out of 100

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Reviews (1-8 of 8)

Michael Chambers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support

10
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
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Jeanne Moffat | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support

10
While, this seems like a redundant question that is asked in every module of this review. It is a good investment and the ease of use is primarily the main driving force. Like I said before, the cost savings and time management have been the assets as well. I would recommend it for any IT department.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Support

8
Support could be a bit better in terms of the information online about the case but overall I feel they provide good support compared to other vendors I have worked with.
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Anonymous | TrustRadius Reviewer
July 17, 2015

I love it!

Score 10 out of 10
Vetted Review
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Support

10
Never had an issue getting support for Dameware Remote Support.
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Feature Scorecard Summary

Screen sharing (53)
9.9
File transfer (50)
9.9
Instant message (38)
9.0
Secure remote access with Smart Card authentication (13)
9.0
Access to sleeping/powered-off computers (35)
9.2
Over-the-Internet remote session (38)
9.3
Initiate remote control from mobile (25)
9.0
Remote management of servers & workstations (47)
9.9
Remote Active Directory® management (35)
9.5
Centralized management dashboard (31)
8.3
Session record (5)
8.7
Annotations (4)
7.7
Monitoring and Alerts (5)
9.0
Multi-platform remote control (24)
9.7

About Dameware Remote Support

DameWare Remote Support is a systems administration tool that lets IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central DameWare console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that DameWare was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, DameWare lets users connect to thier end-users and customers across the globe—whether they are situated inside or outside their corporate network. The DameWare Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

DameWare Remote Support enables IT Pros to:

  • Benefit from in-session chat, screenshot capture, and file transfer functionality
  • Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
  • Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
  • Manage multiple Active Directory domains, users an groups, and remotely reset passwords
Categories:  Remote Desktop

Dameware Remote Support Screenshots

Dameware Remote Support Integrations

Dameware Remote Support Competitors

LogMeIn Rescue, TeamViewer, RescueAssist, BeyondTrust Remote Support (Formerely Bomgar Remote Support), ConnectWise Control (formerly ScreenConnect)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
DameWare Remote Support$365per technician user
DameWare Mini Remote Control$259per technician user

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Dameware Remote Support Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Dameware Remote Support Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android