Darktrace Reviews

19 Ratings
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Score 8.4 out of 100

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January 29, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

Any time I have had any issue with Darktrace, I've been able to contact an engineer through their support desk, and I have always had a very speedy response. Even when the issue has been caused by something outside of the Darktrace devices, they have still been very keen to try to help and identify what the problem was. The customer portal also has a large number of videos and guides that you can use to educate yourself on the product.
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February 19, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Support Rating

Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.
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What is Darktrace?

Darktrace headquartered in San Francisco provides enterprise network security with its machine learning autonomous network traffic analysis (NTA) software, providing an "Immune System" that detects novel or insider threats arising from malicious behavior.

Darktrace Technical Details

Operating Systems: Unspecified
Mobile Application:No