BrandsEye - The tool that sees all on social media.
[It's being used for] Analytics, listening to online conversations, tracking hashtags, quantifying our social media activity and finally, …
DataEQ (formerly BrandsEye)
DataEQ (formerly BrandsEye)
Overview
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Pricing
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What is DataEQ (formerly BrandsEye)?
BrandsEye is a South African reputation management and social media monitoring system competing with vendors like Trackur. BrandsEye scours the social web for mentions and uses crowdsourced analysis to judge sentiment.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is DataEQ (formerly BrandsEye)?
DataEQ, formerly known as BrandsEye, specialises in providing large organisations with high-quality, actionable data from unstructured customer and public feedback. Using a unique blend of AI and human intelligence, the company offers various tailored solutions that range from customer service and experience, to market conduct and risk management.
Founded in South Africa in 2007, and headquartered in London, DataEQ continues to expand internationally. Today, the company supports enterprise clients across four continents covering a range of business sectors, including financial services, telecommunications, automotive, and retail.
DataEQ (formerly BrandsEye) Features
- Supported: BrandsEye Crowd powered sentiment and themes (sentiment drivers)
- Supported: Customer service prioritised solution
- Supported: Acquisitions and retention analysis
- Supported: Churn analysis
- Supported: Customer experience (CX)
- Supported: Risk mitigation
- Supported: Competitor benchmarking
- Supported: Market conduct reporting
- Supported: TCF compliance
- Supported: ESG
DataEQ (formerly BrandsEye) Screenshots
DataEQ (formerly BrandsEye) Video
How BrandsEye works
DataEQ (formerly BrandsEye) Downloadables
DataEQ (formerly BrandsEye) Competitors
DataEQ (formerly BrandsEye) Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 20% |
| Enterprises (more than 500 employees) | 70% |
DataEQ (formerly BrandsEye) Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Worldwide |
| Supported Languages | Have Crowds in most major global languages |
Comparisons
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Frequently Asked Questions
What is DataEQ (formerly BrandsEye)?
BrandsEye is a South African reputation management and social media monitoring system competing with vendors like Trackur. BrandsEye scours the social web for mentions and uses crowdsourced analysis to judge sentiment.
What are DataEQ (formerly BrandsEye)'s top competitors?
Clarabridge, Khoros Care (Formerly Spredfast + Lithium), and Meltwater Social (formerly Sysomos) are common alternatives for DataEQ (formerly BrandsEye).
Who uses DataEQ (formerly BrandsEye)?
The most common users of DataEQ (formerly BrandsEye) are from Small Businesses (1-50 employees) and the Broadcast Media industry.
Reviews and Ratings
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Reviews
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June 12, 2017
BrandsEye - The tool that sees all on social media.
[It's being used for] Analytics, listening to online conversations, tracking hashtags, quantifying our social media activity and finally, creating reports for clients.
- Analytics, listening to online conversations, tracking hashtags
- Listening to online conversations and tracking hashtags
- Quantifying our social media activity and creating reports for clients.
- Explaining the Advert Value Equivalent
- A more user-friendly system
October 28, 2016
Exciting software
BrandsEye is being used for monitoring social media and other online media for reporting purposes to funders/donors and other partners. It is being used by the marketing department predominantly, but has impact on the fundraising and operations departments in terms of securing and sourcing future project funding based on stats relating to reach and advertising value equivalency, as well as new stakeholders within the network of entrepreneurs we support.
- Reporting
- Customer support
- The platform can be overwhelming to someone who is only needing to use a fraction of what the software can do.
October 03, 2016
Superior conversation analytics at your fingertips
One of the added pressures of working on a sporting event is that your sponsors and partners expect a tangible measure of their brand reach through your online conversations.
The Cape Town Festival of Running is one such event. While it has been running for 18 years, they have never had an online presence, until 2016.
Through the BrandsEye platform, the data provided played a fundamental role in how we drove the communication strategy, while the overall information assists us in making recommendations for 2017.
I have worked with a number of social media monitoring and analytics platforms, and I always return to and recommend Brandseye.
- Excellent client service and technical knowledge, as well as the willingness to trouble-shoot data anomalies in your reporting and helping you find the answer.
- The unique ability to attach a monetary value to online conversation, as well as provide reputation & sentiment data.
- The ability for the platform to actively "learn" from you, especially to verification and curating sentiment.
- A super-lite "budget" account option for short-term projects.
We use BrandsEye for monthly, quarterly and ad-hoc campaign reporting. It also helps us define campaigns for better targeting based off the audience BrandsEye overviews.
- Ease of use
- Reporting
- Scalability
- There really isn’t much to not like. I guess from a consolidation point of view we’d like to reply from within BrandsEye - but this may or may not already be happening ;)