SAP Sales Cloud

Score8.5 out of 10

305 Reviews and Ratings

What is SAP Sales Cloud?

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

Categories & Use Cases

Media

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features: Cloud deployment A unified view of customers An optimised mobile selling experience AI-driven insights, recommendations, and analytics Embedded generative AI highlights and summarization

Single sign-on capability
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
Category average: 8.7
Social engagement
The software can facilitate and track engagement with customers via social channels.
Category average: 8
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8.7

Customizable reports
Users can create reports and dashboards unique to their needs.
Category average: 8.1
Custom objects
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
Category average: 8.2
Custom fields
Users can create custom fields to store additional information on standard and custom objects.
Category average: 8.4

Elena Tur View profile

Email Marketing in Marketing at Copyholic (1-10 employees employees)

Use Cases and Deployment Scope

I started using SAP Sales Cloud because I read on Linkedin that they were adding some Ai features to their CRM and they were pretty powerful so I have It a try because my sales manager needed to use a CRM (we were previously using Google sheets before). And he's supper Happy. I'm also Happy because I can check what it's going on with our potential clients, which phase are they and overall we can track almost every details.It's easy to use, so I appreciated It. Google sheets was fine, but the data could be overwhelming so we opted for a more visual and profesional tool.

Pros

Data dashboards
AI suggestions and insight
Awesome and kind customer supoort and sales tram
Helps improve our productivity
Optimization of resources

Cons

AI insights are cool but still there's Room for improvemte here on the accuracy of tips
Learning curve it's not short / more tutorials on the on boarding process
Calendar could also be integranted with other calendar like Notion calendar or Google calendar

Return on Investment

Revenue uplift due shorter negotiation time
Shorter meetings
More time to Focus on bring new potential clients
Saved us 2 hours per week

Alternatives Considered

HubSpot CRM, monday.com and Asana

Other Software Used

monday.com, Asana

Shubhank Shrivastava View profile

Support Analyst at Shipbob (501-1000 employees employees)

Use Cases and Deployment Scope

We use SAP Cloud as our primary platform for getting leads and tracking the opportunities. Our sales team can access CX data, pricing, and order history easily due to its integration with SAP ERP. It centralises all the customer data into one place and automates repetitive tasks like followups which ease the burden for our sales rep. They can focus on closing the deals because of this.

Pros

It centralize all the scattered data across spreadsheets into one place
Automate tasks like followups and email sync
Managers use built in reports to get real time updates on leads, and the progress

Cons

Mobile app can be improved as it lacks features that we can use on desktop.
User interface may feel bit outdated compared to modern CRMs
Integration with non-SAP products is not easy and can be challenging sometimes.

Return on Investment

Revenue was uplifted due to their 360 customer view which allows our sales team to complete history of all the communications
Automation of tasks and improved sales forecasting allowed better strategic planning. It also save a lot of time of our sales rep so that they can focus more on closing deals.
Pipeline visibility and cross team collaboration helped us deliver more consistent experience for our customers.

Alternatives Considered

Salesforce Sales Cloud

Other Software Used

Microsoft Teams, Microsoft Power BI, Microsoft Excel

Shahrukh Khan View profile

Digital Marketing and Sales Manager in Marketing at Schbang (1001-5000 employees employees)

Use Cases and Deployment Scope

I have been using SAP Sales Cloud for more than a year now, and it has significantly improved our sales. Now everything falls in one place without any need to juggle between tools. SAP provides a 360-degree view of each account, including key accounts, past activities, interests, sales achieved or missed, etc.

Pros

Pipeline management.
Accurate sales forecasting.
360 degree view of key accounts.

Cons

Very complex commission calculations.

Return on Investment

A huge jump has been observed in revenue since SAP sales cloud was deployed.

Emuyor Gathenge

Chief of customer services in Customer Service at SOCOPRA (51-200 employees employees)

Use Cases and Deployment Scope

We use SAP Sales Cloud to track our sales progress and forecasting, upload pricing, download sales reports, and generate insights. This platform allows us to analyze historical data, activity levels, and customer engagement.

Pros

The SAP Sales Cloud interface is clean and straightforward, making it easy to stay organized.
Advanced automation and analytics.
SAP Sales Cloud supports multi-level approvals, detailed pricing structures, and a long sales cycle.

Cons

Complex and expensive implementation.

Return on Investment

SAP Sales Cloud has solved the classic disconnect between sales and marketing by providing a single source of truth for customer journeys and sales momentum.
This platform has allowed us to trigger automated emails that match exactly where a lead or customer is in the funnel, making campaigns smarter and more relevant.

Alternatives Considered

Appium

Other Software Used

Webex Webinars, NetSuite ERP

Gupta Boda View profile

Vice President, IT (CTO) in Information Technology at Brigade Enterprises (1001-5000 employees employees)

Use Cases and Deployment Scope

Was used across Pre-Sales and Sales functions to automate the end to end process of lead to order process. In our context, SAP Sales Cloud was used to automate the sales, and pre-sales processes.

Pros

Lead Flow
Tight Integration with SAP
Attribution
Deduplication
Embedded Analytics (SAC Embedded)

Cons

User Interface (too man tabs)
Mobile App (lag)

Return on Investment

Poor UI, leading to longer adoption cycles

Alternatives Considered

Salesforce Sales Cloud, Sell.Do, LeadSquared and Totality

Other Software Used

SAP S/4HANA Cloud, Google Workspace, Autodesk AEC Collection

Salesforce Agentforce Sales

HubSpot CRM

Microsoft 365

SAP Sales Cloud

What is SAP Sales Cloud?

Categories & Use Cases

Media

Key Features

Top Performing Features

Single sign-on capability

Social engagement

Role-based user permissions

Areas for Improvement

Customizable reports

Custom objects

Custom fields

Reviews

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Use Cases and Deployment Scope

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Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

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