Name: DataKnowl V-Agent
Price: 8 USD
Author: Complexity Intelligence

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Functional Testing

Kubernetes Monitoring

No-Code Development

Development

Admissions and Enrollment

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Facility Management

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Accounts Payable

Financial Planning and Analysis (FP&A)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Block Storage

Cloud Data Warehouse

Cloud Storage

Configuration Management Databases

Deception Technology

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Load Balancing

Network Performance Monitoring

Operating Systems

SOA Governance

SaaS Backup

Server Virtualization

Service Desk Outsourcing

Vector Databases

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Success

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Field Sales Software

Sales Performance Management

Sales

Agriculture

Construction Takeoff and Estimating

Dealer Management

Direct Secure Messaging

Equipment Rental

Fleet Management

Insurance Suites

PCB Design

Rental Property Management

Restaurant Management

Vertical-Specific

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DataKnowl V-Agent is an intelligent Customer Service Platform (CSP) designed to optimize and automate customer interactions, with the aim of enhancing overall customer experience. According to the vendor, this platform is suitable for businesses of all sizes, from startups to large enterprises, and is utilized by various professions and industries including customer service representatives, sales representatives, support teams, contact center managers, small business owners, sales and marketing professionals, retail and e-commerce industries, telecommunications industries, e-commerce companies, and healthcare providers.

## Key Features

**Cloud Phone System**: According to the vendor, the platform offers a full-featured Cloud Phone System that allows businesses to make and receive calls on any device. It supports VoIP/Wi-Fi Calling, simultaneous call handling, and call forwarding.

**Cloud Contact Center**: The vendor claims that the platform provides an omni-channel Cloud Contact Center, which serves as a centralized platform for managing customer interactions across multiple channels such as phone, email, chat, and social media. Features include call routing, call monitoring, call recording, and call menus.

**Support Ticketing System**: The platform includes a simple and easy-to-use Support Ticket System that, according to the vendor, helps businesses manage customer inquiries and issues. It offers features like web widget integration and comprehensive tracking of calls and support tickets.

**AI-based Self Service**: The vendor states that the platform offers powerful AI-based Self Service features, enabling businesses to provide automated support to customers. This includes IVR (Interactive Voice Response), multilingual text-to-speech, and chatbot development capabilities.

**CRM Integration**: According to the vendor, the platform integrates with CRM (Customer Relationship Management) systems, allowing businesses to streamline customer interactions and manage customer data efficiently. It offers CRM setup and a single point of contact feature.

**Voice Functionality**: The vendor claims that the platform provides Voice Functionality services, optimizing and automating interactions with users and customers through the voice channel and via SMS. It offers 24/7 availability, omnichannel support, and automation of customer service tasks.

**SMS Functionality**: According to the vendor, the platform offers SMS Functionality, allowing users to send messages through the DataKnowl platform to one or more recipients. It offers features like message sending, message length management, and integration with mobile service providers.

**Chat Platforms**: The vendor states that the platform utilizes third-party chat platforms and services to provide users with the Chat Platform feature. It offers integration with third-party services, with pricing subject to change.

**Social Channel**: According to the vendor, the platform utilizes third-party platforms and services to provide users with the Social Channel feature. It offers integration with third-party services, with pricing subject to change.

**Intelligent Conversational AI**: The vendor claims that DataKnowl V-Agent utilizes artificial intelligence and natural language processing to understand users' intentions and manage complex actions and conversations. According to the vendor, it provides accurate and relevant information.

Basic

GrooveHQ is a simple help desk platform meant for small businesses and startups. The free version contains a ticketing system for two teammates. The $15 per agent, per month paid plan supports unlimited users, white labeling, integrations, and a workflow system for prioritizing tickets.

GrooveHQ

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

Vivantio

DataKnowl V-Agent

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Complexity Intelligence

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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DataKnowl V-Agent

Overview

What is DataKnowl V-Agent?