Autotask PSA

Autotask PSA

About TrustRadius Scoring
Score 8.1 out of 100
Datto Autotask PSA

Overview

Recent Reviews

Datto is the BEST!

7 out of 10
March 22, 2022
We are always looking for ways for our techs to hit their SLA and a program that will allow us to track and ticket makes things so much …
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Autotask Review

10 out of 10
April 29, 2021
We use Autotask to track tickets, contracts, invoices, billing info, create opportunities, and create reports for our customers. It …
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Great Ticketing System

7 out of 10
March 13, 2019
Currently we are using Autotask as for our ticketing/incident system, tracking time, and project management. Currently the organization as …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2018

Popular Features

View all 13 features

Service-level management (24)

8.5
85%

Change requests repository (22)

8.5
85%

Expert directory (21)

8.0
80%

Organize and prioritize service tickets (27)

7.3
73%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Autotask PSA?

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

16 people want pricing too

Alternatives Pricing

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…

What is Jira Service Management (Jira Service Desk)?

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…

Features Scorecard

Incident and problem management

8.1
81%

ITSM asset management

7.6
76%

Change management

8.2
82%

Product Details

What is Autotask PSA?

Datto Autotask PSA is designed to make the business of delivering IT easier, more efficient and gives the user instant access to the analytics needed to take MSP operations to the next level.

Streamlining service delivery workflows for 9,000+ IT solution providers worldwide.

Autotask PSA Integrations

Autotask PSA Competitors

Autotask PSA Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Autotask PSA?

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

What is Autotask PSA's best feature?

Reviewers rate ITSM reports and dashboards and Policy and contract enforcement highest, with a score of 8.7.

Who uses Autotask PSA?

The most common users of Autotask PSA are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (111)

Ratings

Reviews

(1-17 of 17)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
ServiceNow was faster to use to create tickets in a fast-paced call center style helpdesk. I preferred it to Autotask, but from a business perspective, I felt that Autotask covers a lot more ground than ServiceNow. My Experience with Solar Winds was minimal although it was a good professional product. I have only heard of SolarWinds in the press recently and they always seem to get hacked. ConnectWise was a great all-in-one product, from ticketing through to building quotes it had everything but felt a little clunky.
January 28, 2022

Ideal for all MSPs

Score 9 out of 10
Vetted Review
Verified User
Review Source
Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Kris Lambert | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Autotask is more robust than simple ticketing systems. It provides better billing ability that many ticketing systems and works well with existing clients. The invoicing options provided are beneficial to the business and streamline the process. The ticketing system provides documentation needed to service clients today and tomorrow. Autotask is on the right path.
Dan Gospe | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The portion of Autotask that we've used other companies for prior to using Autotask is the Endpoint Management. The Autotask Endpoint Management (AEM) portal integrates perfectly with their PSA/CRM tools. It's alerting features are much better than the above software as there aren't a bunch of superfluous and unneeded alerts. Instead, it only alerts for things that you specify that you want.

Alerts aside, for the PSA/CRM, I don't have much to compare it to as Autotask was the first PSA we tried. It's hard to imagine a PSA having more features or doing a better job than Autotask.
Garry Adams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • ConnectWise
It has been many years since we compared Autotask to the competition. We made the decision early on because of the overall solution that Autotask provides. It suits our needs well and we have not had a need to change since.
March 22, 2016

Tasks Automatized!

Daniel J. Lewis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
ConnectWise would be a close second however the overall functionality hasn't been great in the past, I've learned they've implemented a more robust web interface however the client was not stable. Autotask is easy to manage from service requests, reporting and time management.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • OTRS
I've used OTRS and Autotask gives a better overall experience as it isn't just simply a ticketing system it gives greater breadth over what you can accomplish. It allows for better interdepartmental communication rather than just a place for end users and clients to dump more information for trouble tickets. OTRS just doesn't have the same feature set.
September 15, 2015

Autotask is Autotastic!

Mark Hitchcock | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Autotask stacks up fairly well against software like Kaseya, ConnectWise, and Tigerpaw. They all have their own strengths and weaknesses, however I feel that ConnectWise and Autotask have improved the most as of the last 10 years. The reason we chose Autotask is because it provided a much more robust feature set than ConnectWise for our specific business model. AutoTask was also more affortable and willing to work with us on cost much more.
Arthur Warren | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Except for multi-tenancy and permissioning for external users, Autotask beats BMC Remedy in every category for an ITSM Incident/Request Management suite. From allowing legitimate multi-tasking to the streamlined and more-straightforward user experience, Autotask takes the focus off of the tool and on to the job itself. The need for substantially less support staff for Autotask administration is a secondary—but meaningful—advantage as well.