Overview
What is Autotask PSA?
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
Learn from top reviewers
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Autotask PSA?
Datto Autotask PSA is designed to make the business of delivering IT easier, more efficient and gives the user instant access to the analytics needed to take MSP operations to the next level.
Streamlining service delivery workflows for 9,000+ IT solution providers worldwide.
Autotask PSA Integrations
Autotask PSA Competitors
Autotask PSA Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
Promys Enterprise PSA, ConnectWise PSA, and ServiceNow IT Service Management are common alternatives for Autotask PSA.
Reviewers rate Support Rating highest, with a score of 8.4.
The most common users of Autotask PSA are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 20)
Rating: 10 out of 10
January 28, 2025
Vetted Review
Verified User
6 years of experience
We tested several solutions ranging from short-term trials to extended 6-month production runs and found the other solutions to lack what we needed. Autotask PSA was a more mature, thought-out, and developed product that had everything we needed in a single solution. Over the years, Autotask remains a popular PSA for products to develop API integrations that futher enhance the PSA, while the other solutions do not typically have the same integration options.
Autotask transformed how I manage my MSP.
Rating: 8 out of 10
July 20, 2022
JW
Vetted Review
Verified User
3 years of experience
Atera is an RMM first with PSA features so it falls short of a PSA. The essentials are there for a fledgling MSP, but for more advanced ticket handling and contract management, it falls short. When I used Zendesk at the beginning (about 10 years ago), it was really only a ticket system and I used a Freshbooks integration for time tracking.
A complicated mess, but at least you signed a 3 year agreement to use it.
Rating: 2 out of 10
March 24, 2022
HR
Vetted Review
Verified User
1 year of experience
Ideal for all MSPs
Rating: 9 out of 10
January 28, 2022
BN
Vetted Review
Verified User
2 years of experience
Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Datto is Great for MSPs
Rating: 10 out of 10
March 24, 2022
JM
Vetted Review
Verified User
4 years of experience
Both are very good, but Datto has better customer care in my opinion.