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- Service-level management (26)8.383%
- Organize and prioritize service tickets (29)7.676%
- Expert directory (23)7.575%
- Change requests repository (24)7.373%
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Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Datto Autotask PSA is designed to make the business of delivering IT easier, more efficient and gives the user instant access to the analytics needed to take MSP operations to the next level.
Streamlining service delivery workflows for 9,000+ IT solution providers worldwide.
- Ticket specific surveys.
- Data storage (ie. the volume of tickets we create)
- Ticketing - can be used as a knowledge base for staff.
- Custom built dashboards.
- SLA's and monitoring time.
- Efficiency of staff - data can be pulled and analyzed.
- Timesheets - make staff responsible.
- Time Tracking for Billing.
- Pre-planned tickets.
- Tickets created for client work
- Control of the work done by consultants
- Being able to take this experience mobile.
- One click workflows.
- Automated Service Desk.