My experience with Datto Autotask PSA
It keeps track of time spent on tickets, keeps track of the tickets themselves, and serves as a repository of 'how we fixed it the last …
Autotask PSA
Datto Autotask PSA
Overview
Recent Reviews
Reviewer Sentiment
N/A
Positive ()
N/A
Negative ()
Awards
Popular Features
View all 13 featuresService-level management (24)
8.5
85%
Change requests repository (22)
8.5
85%
Expert directory (21)
8.0
80%
Organize and prioritize service tickets (27)
7.3
73%
Reviewer Pros & Cons
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Pricing
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Unavailable
What is Autotask PSA?
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Features Scorecard
Incident and problem management
8.1
81%
ITSM asset management
7.6
76%
Change management
8.2
82%
Product Details
What is Autotask PSA?
Datto Autotask PSA is designed to make the business of delivering IT easier, more efficient and gives the user instant access to the analytics needed to take MSP operations to the next level.
Streamlining service delivery workflows for 9,000+ IT solution providers worldwide.
Autotask PSA Integrations
Autotask PSA Competitors
Autotask PSA Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
View all alternatives
Frequently Asked Questions
What is Autotask PSA?
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
What are Autotask PSA's top competitors?
Promys Enterprise PSA, ConnectWise Manage, and ServiceNow IT Service Management are common alternatives for Autotask PSA.
What is Autotask PSA's best feature?
Reviewers rate ITSM reports and dashboards and Policy and contract enforcement highest, with a score of 8.7.
Who uses Autotask PSA?
The most common users of Autotask PSA are from Small Businesses (1-50 employees) and the Information Technology & Services industry.
Reviews and Ratings
(111)
Reviews
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March 22, 2016
Tasks Automatized!
4
General network knowledge, able to support databases and a clear understanding how you'd like the software to work within your organization.