TrustRadius Insights
Datto Autotask PSA has proven to be a versatile and indispensable tool for organizations across various industries. Users have widely …
Overview
What is Autotask PSA?
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
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What is Autotask PSA?
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Autotask PSA?
Datto Autotask PSA is designed to make the business of delivering IT easier, more efficient and gives the user instant access to the analytics needed to take MSP operations to the next level.
Streamlining service delivery workflows for 9,000+ IT solution providers worldwide.
Autotask PSA Integrations
Autotask PSA Competitors
Autotask PSA Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
Promys Enterprise PSA, ConnectWise PSA, and ServiceNow IT Service Management are common alternatives for Autotask PSA.
Reviewers rate Support Rating highest, with a score of 8.4.
The most common users of Autotask PSA are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Datto Autotask PSA has proven to be a versatile and indispensable tool for organizations across various industries. Users have widely praised its ability to serve as a centralized solution for managing client support tickets, contracts, invoices, and general information. The software's real-time graphical interface enables efficient tracking of ticket status and duration, which aids in generating accurate end-of-month reports. Autotask has also been commended for its customizable dashboards, which facilitate workload management and provide valuable insights into metrics and project progress. By integrating with other platforms like Xero, Autotask streamlines processes for the accounts team and ensures seamless coordination between different departments. Overall, Autotask has successfully addressed the needs of MSPs, empowered technicians to track time and client network information, and improved overall efficiency by automating workflows and consolidating essential functions within a single platform.
Attribute Ratings
Reviews
(1-25 of 27)Companies can't remove reviews or game the system. Here's why
December 06, 2022
An all in one system that requires full adoption
- Ticketing with Datto Autotask PSA allowed for much clearer tickets and robust information on each issue
- Expensive per user charge
- Extensive configuration time required to get value
July 20, 2022
Autotask transformed how I manage my MSP.
- Improved handle on ticket management.
- Streamlined monthly invoicing.
- Improved end user experience.
- Improved contract management.
May 04, 2022
My experience with Datto Autotask PSA
- Not sure the numbers, but this makes my work possible and is better than any other ticketing system I have used.
- We were able to identify the profitability of our entire client base.
- We identified a loss of over 1 million dollars for time unbilled consultancy fees using metrics derived from Autotask.
- Autotask helped us serve our client base in a professional manner, it's like having an entire department at your finger tips.
- Autotask is the heartbeat of our operation.
March 24, 2022
Datto is Great for MSPs
- Overall good ROI.
- Got new clients.
- Current clients appreciate it.
- It allows us to dump billable time to a spreadsheet so we can bill it.
- Shows in realtime where billable hours are for the day/month.
- It costs waaay more than products that can do the same thing or no-cost open-source products.
March 23, 2022
Autotask Tickets
- Have been a tool that let our organization control the request received from our clients
- control our response time for our clients
- To accomplish times of our SLA
March 22, 2022
Datto is the BEST!
- ROI
- Increased Security.
- Time management.
January 28, 2022
Ideal for all MSPs
- Ensure all contract billing items (e.g. O365, Sophos) are updated and billed correctly.
- Allowing for all staff to create quotes and proposals (Xero was only accounting teams).
April 29, 2021
Autotask Review
- Autotask has greatly increased our contact with customers. Through the ticketing process, they can create tickets and communicate with us through the ticket.
- The new opportunity approval tool has been fantastic for our customers that don't like to print off and physically sign quotes we send them.
October 16, 2019
My Autotask Review
- It has had a positive ROI.
- We are able to track and assign tickets in an effective way.
April 16, 2019
Autotask, the best ticketing App ever!
- Increased overall customer satisfaction by 75% after using Autotask.
- Help in controlling projects and delivering projects on time.
- Assist in creating KPIs reports.
March 13, 2019
Great Ticketing System
- This is unfortunately not something that I can answer as I am not provided these types of details as a user.
March 11, 2019
Great MSP business tool to keep you on track!
- Service delivery is measurable and we know when SLAs aren’t being met.
- Better time tracking allows for a better understanding of contract profitability.
February 15, 2019
Autotask is a robust ticketing system.
- Easy documentation of work and time required for invoicing.
- Ability to work with multiple location teams.
- There are not many integration options into Autotask at this time.
August 17, 2018
Autotask is automation perfected.
- Improved billing as time is recorded as it happens.
- Has improved our support by allowing to track and implement resolutions for recurring issues.
May 03, 2018
Their CRM is a one-stop shop for management of many clients. Their AEM is unmatched as an RMM tool.
- Autotask is a little bit expensive if you are just starting out
- There are enough features here to take the place of several competing services
- The cost of Autotask isn't currently recuperated as we do not resell it. But it saves us time on labor that we used to spend before having this solution.
March 03, 2017
Easy to use, easy to manage, easy to teach!
- AutoTask helped us to streamline our ticket receiving, working, and resolution process along with providing excellent reporting/metrics along the way.
March 03, 2017
Autotask for the win!
- We have become more organized.
- Our clients have a better understanding of where we are in the process of their project.
- We bill more hours.
February 27, 2017
Autotask Review
- Made our billing more efficient because time is entered in real-time and therefore more accurately billed.
- With contracts/roles, we have been better at billing correct rates for labor provided.
February 27, 2017
Professional services automation with Autotask
- We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
- We track resource utilization to see where our technicians are productive and what is eating their valuable time.
- I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
- In the first year, we saw an increase of over fifteen percent in small billable work identified and tracked via Autotask ticket submissions.
March 25, 2016
AutoTask Review @ Tabush Group
- It has had a positive impact on my business objectives. Whenever a user calls in I'm able to create a ticket with all the information needed easily and quickly because of the simple interface.
March 22, 2016
Tasks Automatized!
- Autotask is extremely efficient on tacking hours spent on a service request. This helps determine if a client is profitable.
- With the dashboard, management can review who is working on what service request and for how long. This helps determine if a service request has to be escalated sooner rather then later to efficiently resolve the client request.
- Helps to isolate recurring issue and work with the Technology Consultants to determine a stable solution for the future. This in-turn cuts downtime for the client and less time troubleshooting known issues.
March 22, 2016
Review from an Engineer
- Helped us keep better communication with our clients
- Helped us have a single source of truth for time spent on tickets or projects
- Helped give billing and engineering a place where they could interact in the same platform