Autotask PSA

Autotask PSA

About TrustRadius Scoring
Score 8.1 out of 100
Datto Autotask PSA

Overview

Recent Reviews

My experience with Datto Autotask PSA

8
May 04, 2022
It keeps track of time spent on tickets, keeps track of the tickets themselves, and serves as a repository of 'how we fixed it the last …
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Datto is Great for MSPs

10
March 24, 2022
I had already been familiar with Datto before they acquired Autotask so I trusted that they would take AutoTask in a good direction. I …

Autotask Tickets

7
March 23, 2022
Every day we receive service request from clients or we used to report work in different clients. We enter information on tasks done to …

Datto is the BEST!

7
March 22, 2022
We are always looking for ways for our techs to hit their SLA and a program that will allow us to track and ticket makes things so much …
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Ideal for all MSPs

9
January 28, 2022
Datto Autotask PSA has been a great centralised tool to manage support tickets, quotes, customer relationship data and timesheets. The …

Autotask Review

10
April 29, 2021
We use Autotask to track tickets, contracts, invoices, billing info, create opportunities, and create reports for our customers. It …
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My Autotask Review

9
October 16, 2019
We use it for ticket tracking and assigning, and we also use the EPM tool for managing devices.

Great Ticketing System

7
March 13, 2019
Currently we are using Autotask as for our ticketing/incident system, tracking time, and project management. Currently the organization as …
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Autotask is automation perfected.

8
August 17, 2018
Autotask has been implemented throughout our entire organization from Procurement to Service desk and through to Admin and HR.

Having a …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2018

Popular Features

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Service-level management (24)

8.5
85%

Change requests repository (22)

8.5
85%

Expert directory (21)

8.0
80%

Organize and prioritize service tickets (27)

7.3
73%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Autotask PSA?

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

Incident and problem management

8.1
81%

ITSM asset management

7.6
76%

Change management

8.2
82%

Product Details

What is Autotask PSA?

Datto Autotask PSA is designed to make the business of delivering IT easier, more efficient and gives the user instant access to the analytics needed to take MSP operations to the next level.

Streamlining service delivery workflows for 9,000+ IT solution providers worldwide.

Autotask PSA Integrations

Autotask PSA Competitors

Autotask PSA Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Autotask PSA?

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

What is Autotask PSA's best feature?

Reviewers rate ITSM reports and dashboards and Policy and contract enforcement highest, with a score of 8.7.

Who uses Autotask PSA?

The most common users of Autotask PSA are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (111)

Ratings

Reviews

(1-20 of 20)
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