PSA for the maturing MSP
Rating: 10 out of 10
January 28, 2025
Vetted Review
Verified User
6 years of experience
Overview
What is Autotask PSA?
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
Learn from top reviewers
PSA for the maturing MSP
Rating: 10 out of 10
January 28, 2025We use Datto Autotask PSA to manage support tickets between our support teams, both internal and external. Datto Autotask PSA also manages all client contracts, billing rates,...
Verified user
Executive
6 years of experienceAutotask transformed how I manage my MSP.
Rating: 8 out of 10
July 20, 2022We use Autotask as one of our primary business tools for tickets, time, expenses, contracts, and invoicing. It includes automation workflows we utilize to ensure tickets are a...
Datto is Great for MSPs
Rating: 10 out of 10
March 24, 2022I had already been familiar with Datto before they acquired Autotask so I trusted that they would take AutoTask in a good direction. I have been very impressed with this softw...
A complicated mess, but at least you signed a 3 year agreement to use it.
Rating: 2 out of 10
March 24, 2022We use Datto AutoTask as our main support ticketing system as well as our solution to track billable and non-billable time to jobs. We also use it to schedule recurring activi...
Ideal for all MSPs
Rating: 9 out of 10
January 28, 2022Datto Autotask PSA has been a great centralised tool to manage support tickets, quotes, customer relationship data and timesheets. The integrations with Xero make our accounts...
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Pricing
N/A
Unavailable
What is Autotask PSA?
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
77 people also want pricing
Alternatives Pricing
What is HaloPSA?
HaloPSA is a solution designed for MSP's and service providers. With HaloPSA out-of-the-box functionality, the solution aims to provide businesses a Cloud platform that enables users to modernise customer experience and automate service.An integrated PSA platform, it includes features such as time…
What is Wrike?
Wrike is a project management and collaboration software. This solution connects tasks, discussions, and emails to the user’s project plan. Wrike is optimized for agile workflows and aims to help resolve data silos, poor visibility into work status, and missed deadlines and project failures.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Autotask PSA?
Datto Autotask PSA is designed to make the business of delivering IT easier, more efficient and gives the user instant access to the analytics needed to take MSP operations to the next level.
Streamlining service delivery workflows for 9,000+ IT solution providers worldwide.
Autotask PSA Integrations
Autotask PSA Competitors
Autotask PSA Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
Promys Enterprise PSA, ConnectWise PSA, and ServiceNow IT Service Management are common alternatives for Autotask PSA.
Reviewers rate Support Rating highest, with a score of 8.4.
The most common users of Autotask PSA are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 23)
Autotask transformed how I manage my MSP.
Rating: 8 out of 10
July 20, 2022
JW
Vetted Review
Verified User
3 years of experience
A complicated mess, but at least you signed a 3 year agreement to use it.
Rating: 2 out of 10
March 24, 2022
HR
Vetted Review
Verified User
1 year of experience
Ideal for all MSPs
Rating: 9 out of 10
January 28, 2022
BN
Vetted Review
Verified User
2 years of experience
Autotask Tickets
Rating: 7 out of 10
March 23, 2022
FD
Vetted Review
Verified User
6 years of experience