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Autotask PSA

Autotask PSA

Overview

What is Autotask PSA?

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

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Learn from top reviewers

PSA for the maturing MSP

Rating: 10 out of 10
January 28, 2025
IncentivizedVetted ReviewVerified User
We use Datto Autotask PSA to manage support tickets between our support teams, both internal and external. Datto Autotask PSA also manages all client contracts, billing rates,...
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Verified user
Executive
Datto Autotask PSA6 years of experience

Autotask transformed how I manage my MSP.

Rating: 8 out of 10
July 20, 2022
IncentivizedVetted ReviewVerified User
We use Autotask as one of our primary business tools for tickets, time, expenses, contracts, and invoicing. It includes automation workflows we utilize to ensure tickets are a...
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Jeff Williamson
Engineer - Information Technology
Owner
Elixis Technology
Datto Autotask PSA3 years of experience

Datto is Great for MSPs

Rating: 10 out of 10
March 24, 2022
IncentivizedVetted ReviewVerified User
I had already been familiar with Datto before they acquired Autotask so I trusted that they would take AutoTask in a good direction. I have been very impressed with this softw...
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Jason Miller
Professional - Social Media
Owner
Access Technology
Datto Autotask PSA4 years of experience

A complicated mess, but at least you signed a 3 year agreement to use it.

Rating: 2 out of 10
March 24, 2022
IncentivizedVetted ReviewVerified User
We use Datto AutoTask as our main support ticketing system as well as our solution to track billable and non-billable time to jobs. We also use it to schedule recurring activi...
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Howard Rabb
C-Level Executive - Corporate
President
256 Solutions
Datto Autotask PSA1 year of experience

Ideal for all MSPs

Rating: 9 out of 10
January 28, 2022
IncentivizedVetted ReviewVerified User
Datto Autotask PSA has been a great centralised tool to manage support tickets, quotes, customer relationship data and timesheets. The integrations with Xero make our accounts...
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Ben Nichols
Team Lead - Information Technology
System Administrator
MCT Solutions
Datto Autotask PSA2 years of experience
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Pricing

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Autotask PSA

Autotask PSA

N/A
Unavailable

What is Autotask PSA?

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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What is Wrike?

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Product Details

What is Autotask PSA?

Datto Autotask PSA is designed to make the business of delivering IT easier, more efficient and gives the user instant access to the analytics needed to take MSP operations to the next level.

Streamlining service delivery workflows for 9,000+ IT solution providers worldwide.

Autotask PSA Integrations

Autotask PSA Competitors

Autotask PSA Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

Promys Enterprise PSA, ConnectWise PSA, and ServiceNow IT Service Management are common alternatives for Autotask PSA.

Reviewers rate Support Rating highest, with a score of 8.4.

The most common users of Autotask PSA are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 30)

PSA for the maturing MSP

Rating: 10 out of 10
Incentivized
January 28, 2025
Verified User
Executive in Information Technology
Information Technology & Services Company, 1-10 employees
Vetted Review
Verified User
Datto Autotask PSA
6 years of experience
Pros
  • Contract Management
  • Service Desk / Ticket Management
  • Time and Material Billing
Cons
  • Outdated Interface
  • Lacks SSO integration with Entra
  • Improve automated workflows for ticket processes

Autotask transformed how I manage my MSP.

Rating: 8 out of 10
Incentivized
July 20, 2022
JW
Jeff Williamson
Owner
Elixis Technology (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
Datto Autotask PSA
3 years of experience
Pros
  • Ticket Automation.
  • Integrates with other platforms.
  • Invoicing including an expense or time approval process.
  • Speed forms autofill common fields to fit your need.
Cons
  • The GUI is a little dated.
  • Some integrations are limited for not being a Datto product.
  • While not as complex to set up as Connectwise, it definitely requires some serious thought during the initial setup.
  • Email processing could offer more options for parsing keywords and allow for more automation.
  • The mobile app is just not worth using in my experience.

A complicated mess, but at least you signed a 3 year agreement to use it.

Rating: 2 out of 10
Incentivized
March 24, 2022
HR
Howard Rabb
President
256 Solutions (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
Datto Autotask PSA
1 year of experience
View profile
Pros
  • Automation possible based on different ticket types.
  • Knowledge base.
Cons
  • Integration with Datto RMM exists, but is poor.
  • Knowledge base has limited formatting options and is hard to navigate.
  • Knowledge base looks pretty ugly in my opinion.
  • You need to manually check off an option whether or not you want to include the customer on a notification or communication. This information is NOT displayed after you do it so you have no way of knowing if a customer was notified.
  • Automation is cumbersome and overly complicated.
  • I think that the setup and configuration are cumbersome and overly complicated. There are far simpler products that can do 95% of what this can without the level of effort.

Ideal for all MSPs

Rating: 9 out of 10
Incentivized
January 28, 2022
BN
Ben Nichols
System Administrator
MCT Solutions (Computer & Network Security, 1-10 employees)
Vetted Review
Verified User
Datto Autotask PSA
2 years of experience
Pros
  • Centralised platform that manages all MSP items.
  • Integrations and workflow rules.
Cons
  • HTML editor from service desk (eg: unable to bold/underline/change colour of lines in responses to tickets).
  • UI could do with a little improvements (lots and lots of pop ups).

Datto is Great for MSPs

Rating: 10 out of 10
Incentivized
March 24, 2022
JM
Jason Miller
Owner
Access Technology (Computer Networking, 1-10 employees)
Vetted Review
Verified User
Datto Autotask PSA
4 years of experience
Pros
  • Onboarding.
  • Customer Service.
  • Support.
Cons
  • Sales.
  • Website.
  • Pricing.
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