Autotask PSA

Autotask PSA

About TrustRadius Scoring
Score 8.1 out of 100
Datto Autotask PSA


Recent Reviews

Datto is the BEST!

7 out of 10
March 22, 2022
We are always looking for ways for our techs to hit their SLA and a program that will allow us to track and ticket makes things so much …
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Autotask Review

10 out of 10
April 29, 2021
We use Autotask to track tickets, contracts, invoices, billing info, create opportunities, and create reports for our customers. It …
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Great Ticketing System

7 out of 10
March 13, 2019
Currently we are using Autotask as for our ticketing/incident system, tracking time, and project management. Currently the organization as …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Service-level management (26)
  • Organize and prioritize service tickets (29)
  • Expert directory (23)
  • Change requests repository (24)

Reviewer Pros & Cons

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Video Reviews

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What is Autotask PSA?

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

19 people want pricing too

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What is Jira Service Management (Jira Service Desk)?

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…

Features Scorecard

Incident and problem management


ITSM asset management


Change management


Product Details

What is Autotask PSA?

Datto Autotask PSA is designed to make the business of delivering IT easier, more efficient and gives the user instant access to the analytics needed to take MSP operations to the next level.

Streamlining service delivery workflows for 9,000+ IT solution providers worldwide.

Autotask PSA Integrations

Autotask PSA Competitors

Autotask PSA Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

Promys Enterprise PSA, ConnectWise Manage, and ServiceNow IT Service Management are common alternatives for Autotask PSA.

Reviewers rate Service-level management highest, with a score of 8.3.

The most common users of Autotask PSA are from Small Businesses (1-50 employees) and the Information Technology & Services industry.


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Reviews and Ratings




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