Datto RMM

Datto RMM Reviews

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Ratings and Reviews
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Datto RMM is our main LOB application. It's used across the whole organization, mainly by the technical department but also by the accounts and sales teams for reporting and asset management purposes. Datto RMM is purely designed for MSPs with automation and scaling in mind, as it allows to apply of every policy or job to devices across all the managed sites.
  • Monitoring
  • Patch Management
  • Remote control
  • Scripting management
  • It lacks job templates which could allow bundling multiple components (pre-made scripts)
  • Customized dashboard widgets
  • Integration with DeskDirector
Datto RMM is a great tool for MSPs of all sizes. Its design allows for scalability and it's been built with automation in mind.

It does a great job with patch management for Microsoft as well as with 3rd party apps.

Datto's ComStore is updated regularly with new components which allow application installation and uninstallation, monitoring and other pre-packed scripts. The best part is it will allow for anyone with only basic scripting knowledge to achieve great results automation-wise.
Score 1 out of 10
Vetted Review
Verified User
Review Source
We migrated to Datto after their purchase of Open Mesh. We were in need of an RMM solution and their one-stop approach seemed to be a good fit. We have dozens of clients across industries with a combined 3,000 users. Our goal was the integration of all Datto products and services throughout the client base. We were trying to standardize products across clients and having a decent experience with the Open Mesh team and their product leading up to the merger, it seemed like a natural fit.
  • Sales calls and sales engineers
  • ALTO Backup solution was decent
  • A few support reps were helpful
  • Their hardware was terrible. We had one product fail four times in 3 months, another fail twice in six months. Same client.
  • The RMM is poorly coded, designed and implemented.
  • Autotask was a decent integration until the integration failed and couldn't be resolved.
Datto is probably suited best for providers that are starting out or don't care much about client satisfaction. Hardware failures should be the exception, not the rule. It is the other way around with Datto products. They have horrible support and management [in my experience] and really don't want to solve any problems. I used their File Protection service as well as their Workplace service, both were abysmal failures [in my opinion]. The file protection failed within two weeks of installation and could never be resolved. Workplace worked 50% of the time, the app crashed the other 50% of the time. New Dell PowerEdge with Windows 2019 so no, the hardware was not an issue.

Datto RMM Scorecard Summary

What is Datto RMM?

Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.

Datto RMM also can be integrated with Datto Autotask PSA, with the goal of elevating MSPs to higher levels of insight, productivity, and profitability. Its monthly release cadence aims to ensure a rapid pace of innovation. Its UI provides visual dashboards and widgets, and onboarding and 24 x 7 support is included with the solution. Datto boasts a proven track record of 99.99% uptime, to help ensure clients are in good hands.

Datto RMM Features

  • Supported: 100% Cloud Based RMM Platform

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Datto RMM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo