In my opinion, Stay away from this RMM solution
Rating: 1 out of 10
July 12, 2024
Verified User
Vetted Review
Verified User
1 year of experience
Purchased Datto RMM to manage 500 endpoints.
- Agent installs quickly
Overview
What is Datto RMM?
Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.
Learn from top reviewers
In my opinion, Stay away from this RMM solution
Rating: 1 out of 10
July 12, 2024Purchased Datto RMM to manage 500 endpoints.
Verified user
Manager
1 year of experienceReview from a current customer and end user.
Rating: 7 out of 10
October 6, 2022We use Datto RMM for most our client's systems management. This tool allows us to monitor and connect to remote client systems to update and maintain as needed.
Sean Ursulo
Administrator - Information Technology
Senior Network Engineer
Resource Computer Solutions
2 years of experienceDatto: great price, great features, but agent software can be unstable
Rating: 8 out of 10
June 10, 2022We use Datto for a variety of tools. The most used feature is remote access to their machines for troubleshooting. We also use it as an inventory tool, a remote scripting tool...
Jacob Boyce
Manager - Information Technology
IT Manager
Veracity Insurance Solutions, LLC
5 years of experienceGreat RMM tool for fast resolutions to issues.
Rating: 9 out of 10
April 29, 2022We use Datto RMM to monitor and interact with our client's workstations, servers, and network equipment. Datto RMM provides diagnostic and evaluative reporting tools and also ...
Meredith Duke
Professional - Information Technology
Office Administrator
5th Gear Technology Concepts
4 years of experienceThe most simple and scalable RMM in the market
Rating: 9 out of 10
October 1, 2021Datto RMM is our main LOB application. It's used across the whole organization, mainly by the technical department but also by the accounts and sales teams for reporting and a...
Pablo Magliola
Strategist - Information Technology
IT Operations Manager
Fisheye IT
1 year of experienceSteer clear of Datto products and services
Rating: 1 out of 10
August 24, 2021We migrated to Datto after their purchase of Open Mesh. We were in need of an RMM solution and their one-stop approach seemed to be a good fit. We have dozens of clients acros...
Verified user
C-Level Executive
2 years of experience
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What is Datto RMM?
Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.datto.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
MSP Success Story | Why PAV IT uses Datto RMM and PSA
YouTube
Datto One Take | Datto RMM
YouTube
Datto RMM & Autotask PSA Overview
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Datto RMM?
Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.
Datto RMM also can be integrated with Datto Autotask PSA, with the goal of elevating MSPs to higher levels of insight, productivity, and profitability. Its monthly release cadence aims to ensure a rapid pace of innovation. Its UI provides visual dashboards and widgets, and onboarding and 24 x 7 support is included with the solution. Datto boasts a proven track record of 99.99% uptime, to help ensure clients are in good hands.
Datto RMM also can be integrated with Datto Autotask PSA, with the goal of elevating MSPs to higher levels of insight, productivity, and profitability. Its monthly release cadence aims to ensure a rapid pace of innovation. Its UI provides visual dashboards and widgets, and onboarding and 24 x 7 support is included with the solution. Datto boasts a proven track record of 99.99% uptime, to help ensure clients are in good hands.
Datto RMM Features
- Supported: 100% Cloud Based RMM Platform
Datto RMM Video
Datto RMM Competitors
Datto RMM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.
The most common users of Datto RMM are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(45)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Web-based Interface: Users have consistently praised Datto RMM's web-based interface, with multiple reviewers stating that it is a standout feature. They appreciate the convenience of being able to manage servers from any device with a compatible web browser. This versatility is particularly useful for teams who need access to server management tools on the go or from different locations.
Comprehensive Range of Features: Reviewers have commended Datto RMM for its comprehensive range of features, noting that it empowers them with the necessary tools for efficient server management. Many users specifically mentioned that they appreciate the ability to handle both Windows and Linux servers, which further enhances the software's flexibility.
Inclusion of Desktop Utilities: Users value the inclusion of desktop utilities in Datto RMM as it caters to those who prefer a native application experience or require advanced functionality. This broadens the software's appeal to a wider user base and provides additional options for managing their systems effectively.
Difficult User Interface: Many users have expressed frustration with the user interface, finding it confusing and difficult to navigate. They feel that important features and tasks are not easily accessible, resulting in a steep learning curve.
Complex Configuration Process: Users have had difficulty configuring the software due to the multitude of options and settings. This complexity can lead to confusion and time-consuming setup, especially for those who are new to the software.
Challenging Custom Monitoring: Some users mentioned that creating custom monitoring can be challenging. It requires a deep understanding of the software's capabilities and technical expertise, making it inaccessible for less experienced users.
Users have made several recommendations for Datto based on their experiences with the product. The most common recommendations include trying out a demo of Datto, reaching out to Datto's support/onboarding team for a product tour, and testing Datto on systems to verify functionality. These recommendations are aimed at helping potential customers make informed decisions, getting acquainted with the platform, and ensuring it meets their specific requirements. Users find these recommendations valuable in optimizing their experience with Datto.
Reviews
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Review from a current customer and end user.
Rating: 7 out of 10
October 06, 2022
SU
Vetted Review
Verified User
2 years of experience
We use Datto RMM for most our client's systems management. This tool allows us to monitor and connect to remote client systems to update and maintain as needed.
- Remotely view servers and end users systems and specifications.
- Remotely apply updates and instllations for servers and end user systems.
- Connect to user sessions for servers and end users systems.
Datto: great price, great features, but agent software can be unstable
Rating: 8 out of 10
June 10, 2022
JB
Vetted Review
Verified User
5 years of experience
We use Datto for a variety of tools. The most used feature is remote access to their machines for troubleshooting. We also use it as an inventory tool, a remote scripting tool, and a simple data gathering. This really helps us get away from using a local AD server for pushing out changes to the machine since the machines simply need the agent installed and an internet connection.
- Script jobs are easy to write up and quick to push out.
- It gathers a lot of data regarding the machine.
Great RMM tool for fast resolutions to issues.
Rating: 9 out of 10
April 29, 2022
MD
Vetted Review
Verified User
4 years of experience
We use Datto RMM to monitor and interact with our client's workstations, servers, and network equipment. Datto RMM provides diagnostic and evaluative reporting tools and also provides tools for immediate remote support for technical issues. Having these tools and access to their workstations saves time and leads to faster case resolution.
- Remote connection options
- Reporting
- Remote tools available
- Visibility
The most simple and scalable RMM in the market
Rating: 9 out of 10
October 01, 2021
PM
Vetted Review
Verified User
1 year of experience
Datto RMM is our main LOB application. It's used across the whole organization, mainly by the technical department but also by the accounts and sales teams for reporting and asset management purposes. Datto RMM is purely designed for MSPs with automation and scaling in mind, as it allows to apply of every policy or job to devices across all the managed sites.
- Monitoring
- Patch Management
- Remote control
- Scripting management
Steer clear of Datto products and services
Rating: 1 out of 10
August 24, 2021
Verified User
Vetted Review
Verified User
2 years of experience
We migrated to Datto after their purchase of Open Mesh. We were in need of an RMM solution and their one-stop approach seemed to be a good fit. We have dozens of clients across industries with a combined 3,000 users. Our goal was the integration of all Datto products and services throughout the client base. We were trying to standardize products across clients and having a decent experience with the Open Mesh team and their product leading up to the merger, it seemed like a natural fit.
- Sales calls and sales engineers
- ALTO Backup solution was decent
- A few support reps were helpful