Datto RMM

Datto RMM

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Score 8.4 out of 100
Datto RMM

Overview

What is Datto RMM?

Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.

Datto RMM...
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Pricing

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What is Datto RMM?

Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting. Datto RMM also…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.datto.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

What is Syncro?

Syncro is a combined RMM & PSA solution built specifically for modern MSPs, from SyncroMSP (Servably, Inc) headquartered in Kirkland. Syncro’s unified IT operations platform, automates and simplifies service delivery for MSPs and IT professionals to help them grow their business.

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Product Details

What is Datto RMM?

Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.

Datto RMM also can be integrated with Datto Autotask PSA, with the goal of elevating MSPs to higher levels of insight, productivity, and profitability. Its monthly release cadence aims to ensure a rapid pace of innovation. Its UI provides visual dashboards and widgets, and onboarding and 24 x 7 support is included with the solution. Datto boasts a proven track record of 99.99% uptime, to help ensure clients are in good hands.

Datto RMM Features

  • Supported: 100% Cloud Based RMM Platform

Datto RMM Video

Datto RMM Competitors

Datto RMM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (28)

Reviews

(1-5 of 5)
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Sean Ursulo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use Datto RMM for most our client's systems management. This tool allows us to monitor and connect to remote client systems to update and maintain as needed.
  • Remotely view servers and end users systems and specifications.
  • Remotely apply updates and instllations for servers and end user systems.
  • Connect to user sessions for servers and end users systems.
  • Web Remote is very slow and generally unresponsive compared to alternative options.
  • Search result catigories could be automatic but have to be manually specified.
  • Agent client software sometiems does not perform scheduled tasks without notification.
It is a great tool for end systems management and monitoring. It has generally served well and can assist inmanaginf the devices for multiple clients / sites as needed. Remote control software leave alot to be desired and can be greatlly improved. Great for creating systems policies and providing basic end systems management.
Jacob Boyce | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use Datto for a variety of tools. The most used feature is remote access to their machines for troubleshooting. We also use it as an inventory tool, a remote scripting tool, and a simple data gathering. This really helps us get away from using a local AD server for pushing out changes to the machine since the machines simply need the agent installed and an internet connection.
  • Script jobs are easy to write up and quick to push out.
  • It gathers a lot of data regarding the machine.
  • We find ourselves with a good deal of machines where the Datto agent software simply stops working and requires a reinstall. Very annoying and getting worse.
  • More information about the machine would be nice, such as HDD/SDD model number.
Very well suited for MSPs, which is where we are being allowed to use it from. Quite cheap compared to some competitors, too. It's an all-around useful tool for managing your users and their machines for keeping things up to date, tracking specs, and troubleshooting.
Meredith Duke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Datto RMM to monitor and interact with our client's workstations, servers, and network equipment. Datto RMM provides diagnostic and evaluative reporting tools and also provides tools for immediate remote support for technical issues. Having these tools and access to their workstations saves time and leads to faster case resolution.
  • Remote connection options
  • Reporting
  • Remote tools available
  • Visibility
  • The Splashtop streamer in the Remote Tools breaks frequently
  • The New UI is feature-rich, but not intuitive to set up. You CAN find a way to show all of the information you need, but you may need to reach out to support to get there
I use Datto RMM extensively every single day. The RMM agent console has the following tools: 1) Take a screenshot of the users' display. 2) Access the services 3) VNC remote 4) RDP remote 5) command prompt, power shell prompt 6) Restart/Power 7) detailed use reporting 8) access to the files on the device 8) registry editor access 9) run quick jobs 10) Event viewer 11) Splashtop remote access 12) drive/disk information 13) a web remote access tool There are even more than I listed. It is an incredibly valuable tool that allows us to support our customers and go beyond expectations. Scenario 1) A local user is locked out of their windows computer, but it is on and connected to the internet. Solution: I used the command prompt tool in the RMM, which has Supervisor level access, and was able to use the net user tools and reset the user's password and unlock their account. Scenario 2) A user is moving to a new device and needs certain software. Solution: we have the installer files on the server. I used the RMM, connected to the client's new workstation, and uploaded the installer files to her desktop. I connected via one of the remote tools and was able to install the software.
Score 9 out of 10
Vetted Review
Verified User
Datto RMM is our main LOB application. It's used across the whole organization, mainly by the technical department but also by the accounts and sales teams for reporting and asset management purposes. Datto RMM is purely designed for MSPs with automation and scaling in mind, as it allows to apply of every policy or job to devices across all the managed sites.
  • Monitoring
  • Patch Management
  • Remote control
  • Scripting management
  • It lacks job templates which could allow bundling multiple components (pre-made scripts)
  • Customized dashboard widgets
  • Integration with DeskDirector
Datto RMM is a great tool for MSPs of all sizes. Its design allows for scalability and it's been built with automation in mind.

It does a great job with patch management for Microsoft as well as with 3rd party apps.

Datto's ComStore is updated regularly with new components which allow application installation and uninstallation, monitoring and other pre-packed scripts. The best part is it will allow for anyone with only basic scripting knowledge to achieve great results automation-wise.
Score 1 out of 10
Vetted Review
Verified User
We migrated to Datto after their purchase of Open Mesh. We were in need of an RMM solution and their one-stop approach seemed to be a good fit. We have dozens of clients across industries with a combined 3,000 users. Our goal was the integration of all Datto products and services throughout the client base. We were trying to standardize products across clients and having a decent experience with the Open Mesh team and their product leading up to the merger, it seemed like a natural fit.
  • Sales calls and sales engineers
  • ALTO Backup solution was decent
  • A few support reps were helpful
  • Their hardware was terrible. We had one product fail four times in 3 months, another fail twice in six months. Same client.
  • The RMM is poorly coded, designed and implemented.
  • Autotask was a decent integration until the integration failed and couldn't be resolved.
Datto is probably suited best for providers that are starting out or don't care much about client satisfaction. Hardware failures should be the exception, not the rule. It is the other way around with Datto products. They have horrible support and management [in my experience] and really don't want to solve any problems. I used their File Protection service as well as their Workplace service, both were abysmal failures [in my opinion]. The file protection failed within two weeks of installation and could never be resolved. Workplace worked 50% of the time, the app crashed the other 50% of the time. New Dell PowerEdge with Windows 2019 so no, the hardware was not an issue.
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