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Datto SIRIS

Score9.8 out of 10

97 Reviews and Ratings

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What is Datto SIRIS?

Datto SIRIS is a BCDR solution built for MSPs to prevent data loss and minimize downtime. Utilizing a cloud-first approach, MSPs can offer their clients local backup and recovery with a cloud-based repository and full disaster recovery in the cloud. All of this administered from a multi-tenant cloud portal that allows MSPs to view, manage and recover client data from a single interface.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Datto SIRIS has to offer, as determined by TrustRadius' reviewers.
Based on 97 ratings of Datto SIRIS's features
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Top Performing Features

  • Flexible deployment

    Deployment on any servers with full support for all applications being used

    Category average: 8.5

  • Encryption

    Data encryption to ensure that data is safe while being backed-up

    Category average: 9.5

Areas for Improvement

Reviews

What users are saying about Datto SIRIS.
View all reviews

A Great Self-Contained BCDR Solution

Incentivized
Joseph Rapoport M.A., DCDS, DCAT, DCP-SaaS, DCP-DCMAView profile
Sr Systems Engineer in Information Technology at New Era Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

I manage a fleet of Datto appliances (Siris, Alto, etc.) for our clientele. I make sure that our clients' servers/workstations backup on their regular schedule and resolve issues with those backups as they arise. The Datto appliances serve as our clients' backup (business continuity) and disaster recovery repositories. The appliances test the backups to confirm that they are solid and sends these backups offsite to Datto's Cloud to ensure that if anything happens locally the data is still available. The appliances and Datto Cloud also allow for the virtualization of backups in the case that a server encounters an issue and is taken offline.

Pros

  • Backup
  • File/Volume/Server Recovery
  • Offsite Backups for added data protection

Cons

  • Datto is constantly making improvements to their service, however, implementing needed changes sometimes takes more time than I like.

Return on Investment

  • In most cases, Datto will provide the appliance free of charge with a 3-5 year contract which results in a modest monthly fee instead of a large initial outlay and monthly fees.
  • The contract's warranty is top-notch. Failed drives or issues with the appliances are replaced/corrected with free replacements and shipping.

Alternatives Considered

Veeam Agent for Microsoft Windows

Other Software Used

Veeam Agent for Microsoft Windows

Unreliable device, bad Technical Support

Jon DaleyView profile
Owner in Information Technology at Lime Daley (1-10 employees employees)

Pros

  • Automated support with form letters.

Cons

  • Backups are unreliable.
  • Alto device requires hourly babysitting to monitor.
  • Terrible technical support that contradicts each other every time I call.
  • No automated emails when backups fail.

Most Important Features

  • Bad technical support
  • Manual backups

Return on Investment

  • I had to spend hours of my time watching their device for failures.
  • I also spent hours on the phone while they struggled to figure out what was wrong, randomly switching settings back and forth.
  • Second level support was better, but only to a point.
  • They continued to bill for months after the account was canceled and the service stopped working.

Alternatives Considered

Carbonite Server, Carbonite Backup for Microsoft Office 365 and ConnectWise Control (formerly ScreenConnect)

Other Software Used

Carbonite Server, Nagios Core, Debian OS, NGINX, Amazon S3 (Simple Storage Service)

Datto - The Backup Solution to Use

Incentivized
Rob RotundoView profile
Service Manager in Information Technology at Professional Computer Associates (11-50 employees employees)

Pros

  • Great imaged based backup
  • Hourly incrementals for very granular restore capabilities
  • Good support

Cons

  • While support is good, they have increased in size very quickly, and a lot of the lower support now involves them sending you links, instead of working with you directly to resolve the issue.
  • Pricing can be tricky and expensive, especially for smaller businesses.
  • Some of the smaller units seem to go offline more than expected.

Return on Investment

  • Datto has increased our backup revenue due to it just working with less management required.
  • The downside is having to fix a lot of the issues ourselves, or escalating an issue which can take time. This does put a dent in revenue.

Alternatives Considered

Continuum, Veeam Backup & Replication and Carbonite Server Backup

Other Software Used

DxContinuum, Veeam Backup & Replication, Carbonite Server Backup, Carbonite, Acronis Cloud Backup

Datto Siris BCDR - extreme reliability

Incentivized
Jonathan Sheldon
Director in Professional Services at FlightPath IT. Inc. (1-10 employees employees)

Pros

  • Extremely simple to deploy
  • Rock solid backup and recovery
  • Extremely fast recovery
  • Built-in verification and testing of recovery points

Cons

  • Higher priced than most competitors, but also a better value

Most Important Features

  • Reliability - we have never not been able to recover a client's data
  • Built-in testing and verification of recovery points - saves us time and money
  • Super simple to deploy
  • Super simple to restore data
  • Very fast to restore data

Return on Investment

  • Saves engineering time & money
  • Protects clients
  • Makes us look good when we deliver

Alternatives Considered

Axcient x360Recover (formerly BRC), Axcient Replibit, Axcient Backup for Files (formerly from eFolder), Veeam Backup & Replication, Acronis Disaster Recovery Service and Barracuda ECHOplatform for MSPs

Other Software Used

Datto Autotask PSA, Datto Backupify, IT Glue, ConnectWise Manage, ConnectWise Automate (formerly LabTech), Sophos Intercept X, Sophos Intercept X for Server, Sophos Central Device Encryption (formerly SafeGuard), Pax8, Auvik, ActivTrak, Barracuda ECHOplatform for MSPs, Barracuda Sentinel, Barracuda Essentials, JumpCloud, Mindmatrix, Nerdio, Kaseya VSA, Duo Security, SonicWall NSA Series, SonicWall TZ

Datto Review

Incentivized
Ashley BealView profile
Senior Office Administrator in Information Technology at Harbour Technology Consulting (1-10 employees employees)

Pros

  • Datto makes the backup process simple and streamlined.
  • The portal is very easy to navigate and makes managing devices very easy as well.

Cons

  • Sometimes the customer service/helpdesk is not always helpful

Most Important Features

  • The reliability of the Datto backup devices.
  • The portal so you can always know if the Datto device is successfully backing up.

Return on Investment

  • Datto has had a positive impact on our business since we've started reselling.
  • Most of our customers now have Datto devices (some have multiple) and that has positively affected our company.

Other Software Used

Datto Autotask PSA, QuickBooks Online

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