Name: Daxko Operations
Rating: 8.9 (11 reviews)
Author: Daxko

Help Desk

Web and Video Conferencing

Customer Support

Alumni Management

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Enterprise

Accounting

Loan Origination

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Block Storage

Blockchain Analysis

Cloud Storage

Data Center Outsourcing (Canada)

Data Integration

Database Performance Monitoring

Debugging

Edge Computing

Electronic Data Interchange (EDI)

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

Load Balancing

Master Data Management (MDM)

Mobile Application Performance Monitoring  (APM)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SQL Server Performance Monitoring

Secure Access Control

Secure Web Gateway

Security Analytics

Security Awareness Training

Web Content Filtering

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Community

Content Management

Customer Journey Mapping

Digital Analytics

Email Marketing

Grant Management Software

Livestream

Marketing Automation

Predictive Analytics

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Tag Management

Usability Testing

Web Analytics

Marketing

Business Caller ID

Interactive Whiteboard

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Predictive Sales Analytics

Sales Email Tracking

Sales

Card Management

Computer-Aided Design (CAD)

Dealer Management

Restaurant Management

Tour Operator

Vertical-Specific

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### Membership Management
User sentiment about Daxko Operations's membership management capabilities is varied. While some users appreciate the system's ability to track members, manage dues, and handle program billing efficiently, others find it cumbersome and inflexible. The software's functionality in terms of adding and registering new members receives positive feedback, but concerns arise regarding the difficulty in locating specific member information and the lack of flexibility in managing member data. Despite some positive aspects, there are reservations about the system's overall effectiveness in effectively managing memberships.

### Program Management
Users seem to have mixed opinions about Daxko Operations's program management capabilities. While some users appreciate the versatility of the software for tasks like member check-ins, program registration, and community payments, others find challenges in creating and modifying programs, rosters, and contact sheets. The lack of a "back" option when creating programs and the difficulty in making specific roster adjustments have been highlighted as areas of improvement. Additionally, concerns have been raised about the complexity of the transaction record, making it challenging to decipher information, especially when correcting errors. Despite these challenges, users acknowledge the software's ability to streamline processes and offer an all-in-one program management solution.

### Childcare Management
Users have expressed mixed feelings regarding the childcare management capabilities of Daxko Operations. While some appreciate its functionality in tracking childcare data required for state licensing and managing programs and payments, others find the system cumbersome when making changes to child enrollments. The transaction record feature has also been criticized for being difficult to navigate, particularly when correcting simple entry errors. Despite these challenges, users value the software's ability to streamline membership dues and program billing, as well as its support for fundraising campaigns.

### Customer Service and Support
Users generally appreciate the responsive customer service and support offered by Daxko Operations. The consensus among reviewers is that the customer service team is helpful and responsive, providing assistance when needed. While some users have encountered challenges with certain functionalities and system limitations, they acknowledge the efforts of the customer service team in addressing their concerns and providing solutions. Despite some areas for improvement, the overall sentiment leans towards positive experiences with Daxko Operations' customer service and support.

### Employee Training and Onboarding
Users generally appreciate the user-friendly nature of Daxko Operations for training new employees. While some reviewers find the system easy to teach and navigate, others express concerns about its complexity and limitations in onboarding new team members effectively. The need for additional software systems to compensate for Daxko's shortcomings in data management and the challenges of long contract agreements are highlighted as drawbacks by some users. Despite the availability of self-training resources in the Daxko Help Center, mixed opinions exist regarding the software's overall effectiveness in employee training and onboarding.

### Communication and Outreach
User feedback on Daxko Operations' communication and outreach features varies widely. While some users appreciate the ease of accessing help resources and receiving prompt responses from customer service, others have encountered challenges with creating rosters, contact sheets, and modifying programs. The platform's ability to send emails to active members and manage recurring invoices seems to be a point of contention among users. Despite mixed opinions, it is evident that the effectiveness of Daxko Operations' communication and outreach functionalities remains a topic of discussion among its users.

Users have provided several recommendations for improving the use of Daxko Operations. The most common recommendations are as follows:

1. Consider using the self-hosted version of Daxko Operations instead of the cloud version. This recommendation comes from users who believe that the accounting side of things may involve extra steps and could increase workload and the margin of error.

2. Reach out to Daxko for assistance and clarification. Users recommend contacting Daxko directly to get answers to any questions and receive friendly guidance. This can help address any concerns or uncertainties users may have about the software.

3. Research program limitations before using Daxko Operations. Some users suggest looking into the limitations of Daxko Operations, particularly in generating lists, to ensure it meets specific needs and requirements. Pulling different reports to see how Daxko works with the existing system in place is also recommended.

By taking these recommendations into consideration, users can optimize their experience with Daxko Operations and make informed decisions about implementing this software in their business operations.

Ease of Use: Users find Daxko Operations to be easy to use and understand, with a straightforward interface that allows for convenient management of existing members. Some users mentioned that the user-friendly nature of Daxko Operations makes it easy to train new employees, particularly for enrolling memberships, registering members for programs, and providing customer information. The interface is described as easy to catch on quickly, making it convenient for users to learn the software.

Customer Support: Users appreciate the availability of answers through the help center and quick response from customer service. The in-depth help website, responsive customer service, and beneficial concierge support services are seen as valuable resources for learning the system. The Operations team at Daxko is praised for their quick and thorough assistance. Customer service is described as top-notch, with users feeling supported and happy to call with any issues.

Reporting Functionality: Users value the ease of pulling reports and accessing event/participant data in Daxko Operations, as it greatly contributes to their productivity. The reporting and search features in Daxko Operations are seen as valuable functionalities. The reports in Daxko are well-organized and easy to navigate, providing the information users need. Additionally, the detailed reporting options for memberships and programs are highly valued by users.

Slow Loading and Difficulty in Locating Features: Some users have expressed frustration with the software as they find it slow to load and encounter difficulties in locating desired features. This can be time-consuming and impede their workflow.
Small and Stretched Member Photos: Multiple users have voiced their dissatisfaction with the small and stretched photos of members within the software. This makes it challenging for them to identify individuals in case of emergency situations, potentially compromising safety protocols.
Constant Changes Without Prior Notification: Users have repeatedly mentioned their displeasure with the constant changes made to the software without prior notification. These unexpected updates can lead to confusion, disrupt established workflows, and require additional time for users to adapt.

Daxko Operations has proven to be a valuable tool for training new personnel, thanks to its pencil edit feature. Users appreciate the ability to easily make changes and updates, allowing them to effectively teach others how to use the system. Non-profit organizations like the YMCA find Daxko Operations a great choice due to its ability to handle multiple aspects such as membership tracking, childcare management, program registration, retention and sales. Reviewers have praised the software's user-friendly interface and ease of use compared to other similar systems, making it an ideal option for organizations of all sizes. While there is room for improvement in terms of customization and making changes to the system, users have found Daxko Operations to be more functional and efficient than other software they have used in the past. The webinars offered by Daxko have also played a significant role in helping users become proficient with the software and increasing their overall satisfaction with the product.

Daxko in Birmingham offers their association management software system, Daxko Operations, which is trained on non-profit issues like cash flow, analytics, and as the name might suggest, operations automation.

Daxko Operations

Association Management software is primarily designed to automate some of the standard management tasks of membership organizations, where members pay monthly or annual dues. These systems include not just membership management and event management, but also campaign management for targeted marketing campaigns, subscription and publications management, and award management.

Association Management

Likelihood to Recommend

Daxko

Slack

Paycom

Microsoft 365

Director of Human Resources and Business Operations

Daxko Operations 2019-01-15 11:28:51

Marketing & Membership Director

Daxko Operations 2018-04-05 10:22:45

Daxko Operations 2021-05-09 17:38:10

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Ability to change

Custom reports

High cost

Part time

Non profits

Top notch

Web based

Store information

User friendly

Easy to use

Detailed reporting

Use platform

Ease of use

Customer service

Home

We currently use Daxko Operations and Daxko Accounting. Operations are our day to day web-based membership software that allows us to adequately monitor our membership processes and usage of the facility. We love this product for its ease of use and for its ability to keep us updated with any changes that take place within the system. From online tools like program registration, back-office efficiencies like easy access to member information, and standardized processes and data, it has saved our YMCA.

Operations provides us with accurate membership billing
We love the access given to us for detailed reporting for memberships and programs
Ease of use and accuracy for our fundraising records and entries
Customer Service with Daxko is top notch! I actually love calling with any issue that I may have, because they seem truly happy to help. Makes it worth while!
Since it is a web based service, I can access it at anytime to correct any issues that may occur.

We would like to see an improvement in the ease of creating custom member reports.
I would also like to see access to online registration given to those who have not ever participated in any of our programs.
This may sound silly, but I would like the ability to change or have more options for the check-in greeting and birthday voice.

Online registration for programs has encouraged more people to participate in our programs. They can register in the comfort of their own homes.
We are going 24/7 this month, and with Daxko's Mobile Pass that connects with Operations, we feel that not only will we be able to increase our membership base, but provide a safe and secure environment for our members to access any time of the day!
Everything that Daxko Operations provides to us as customers contributes significantly to our success as a YMCA.

We use Daxko Operations, Accounting, Engage &amp; Mobile. We began the training process with them this time last year and launched the full facility this past October. I cannot say enough wonderful things about all of the Daxko products. Our receipting, membership operations, engagement, etc. have all significantly improved. 
The reports we have access to are incredible. It has made it easier and faster for us to make executive decisions to better our facility, memberships, and programs.

VERY user-friendly. We have staff from all generations who were able to transition quickly and seamlessly into Daxko Operations.
The other side of Daxko - the member portal - has increased our memberships & our program registrations.
The combinations of all of the Daxko programs together have allowed us to reach more members in less time for simple notifications like a practice is canceled to major notifications such as building closures due to weather.

I have given suggestions to Daxko and they are very receptive to my comments & agree with me. On Engage you can "task" to individual people but, can only "task" a department on an initiative - I'd like the option to task my entire department so whoever has contact with that member first can implement the task. (Side note: the majority of my staff is part-time and do not work consecutive days - this is part an in-house operations issue which is why I made the suggestion for small non-profits such as ourselves)

Our memberships are up.
Our program registrations are up.
We are saving money on scan key cards for members because members can add their bar-codes to the app.

My organization uses Daxko every day to organize our members and participants. The system stores all of our data, from contact info, to secured payment details, to managing participant schedules. We also recently integrated with any other system to store all of our volunteer data in the system as well. Daxko operations is vital to our non-profit organization and without it we couldn’t do the work we do.

Store information.
Easy to use platform.
Volunteer management.

Custom reports are challenging.
Transaction reports are confusing.
High cost.

Program registration.
Member registration.
Stores Secured payment.

Increased membership.
Simple staff training.
Track retention trends.

Daxko Operations

Overview

What is Daxko Operations?