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Daxko Operations

Daxko Operations


What is Daxko Operations?

Daxko in Birmingham offers their association management software system, Daxko Operations, which is trained on non-profit issues like cash flow, analytics, and as the name might suggest, operations automation.

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Recent Reviews

TrustRadius Insights

Daxko Operations has proven to be a valuable tool for training new personnel, thanks to its pencil edit feature. Users appreciate the …
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10 out of 10
April 06, 2018
We use Daxko Operations, Accounting, Engage & Mobile. We began the training process with them this time last year and launched the full …
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What is Daxko Operations?

Daxko in Birmingham offers their association management software system, Daxko Operations, which is trained on non-profit issues like cash flow, analytics, and as the name might suggest, operations automation.

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Product Details

What is Daxko Operations?

Daxko Operations Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Daxko Operations has proven to be a valuable tool for training new personnel, thanks to its pencil edit feature. Users appreciate the ability to easily make changes and updates, allowing them to effectively teach others how to use the system. Non-profit organizations like the YMCA find Daxko Operations a great choice due to its ability to handle multiple aspects such as membership tracking, childcare management, program registration, retention and sales. Reviewers have praised the software's user-friendly interface and ease of use compared to other similar systems, making it an ideal option for organizations of all sizes. While there is room for improvement in terms of customization and making changes to the system, users have found Daxko Operations to be more functional and efficient than other software they have used in the past. The webinars offered by Daxko have also played a significant role in helping users become proficient with the software and increasing their overall satisfaction with the product.

Ease of Use: Users find Daxko Operations to be easy to use and understand, with a straightforward interface that allows for convenient management of existing members. Some users mentioned that the user-friendly nature of Daxko Operations makes it easy to train new employees, particularly for enrolling memberships, registering members for programs, and providing customer information. The interface is described as easy to catch on quickly, making it convenient for users to learn the software.

Customer Support: Users appreciate the availability of answers through the help center and quick response from customer service. The in-depth help website, responsive customer service, and beneficial concierge support services are seen as valuable resources for learning the system. The Operations team at Daxko is praised for their quick and thorough assistance. Customer service is described as top-notch, with users feeling supported and happy to call with any issues.

Reporting Functionality: Users value the ease of pulling reports and accessing event/participant data in Daxko Operations, as it greatly contributes to their productivity. The reporting and search features in Daxko Operations are seen as valuable functionalities. The reports in Daxko are well-organized and easy to navigate, providing the information users need. Additionally, the detailed reporting options for memberships and programs are highly valued by users.

Slow Loading and Difficulty in Locating Features: Some users have expressed frustration with the software as they find it slow to load and encounter difficulties in locating desired features. This can be time-consuming and impede their workflow. Small and Stretched Member Photos: Multiple users have voiced their dissatisfaction with the small and stretched photos of members within the software. This makes it challenging for them to identify individuals in case of emergency situations, potentially compromising safety protocols. Constant Changes Without Prior Notification: Users have repeatedly mentioned their displeasure with the constant changes made to the software without prior notification. These unexpected updates can lead to confusion, disrupt established workflows, and require additional time for users to adapt.

Users have provided several recommendations for improving the use of Daxko Operations. The most common recommendations are as follows:

  1. Consider using the self-hosted version of Daxko Operations instead of the cloud version. This recommendation comes from users who believe that the accounting side of things may involve extra steps and could increase workload and the margin of error.

  2. Reach out to Daxko for assistance and clarification. Users recommend contacting Daxko directly to get answers to any questions and receive friendly guidance. This can help address any concerns or uncertainties users may have about the software.

  3. Research program limitations before using Daxko Operations. Some users suggest looking into the limitations of Daxko Operations, particularly in generating lists, to ensure it meets specific needs and requirements. Pulling different reports to see how Daxko works with the existing system in place is also recommended.

By taking these recommendations into consideration, users can optimize their experience with Daxko Operations and make informed decisions about implementing this software in their business operations.


(1-3 of 3)
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Score 7 out of 10
Vetted Review
Verified User
My organization uses Daxko every day to organize our members and participants. The system stores all of our data, from contact info, to secured payment details, to managing participant schedules. We also recently integrated with any other system to store all of our volunteer data in the system as well. Daxko operations is vital to our non-profit organization and without it we couldn’t do the work we do.
  • Store information.
  • Easy to use platform.
  • Volunteer management.
  • Custom reports are challenging.
  • Transaction reports are confusing.
  • High cost.
Daxko is great for managing our members. As members enter the organization they are promoted to sign in and the staff are taken to their Daxko page which gives us all of their contact information. This is a helpful feature and I have no complaints. In terms of signing people up for programs through the same system, it can be complicated because there are a lot of extra steps to take in the sign up process.
  • Program registration.
  • Member registration.
  • Stores Secured payment.
  • Increased membership.
  • Simple staff training.
  • Track retention trends.
Overall we selected Daxko Operations because it’s used and recommended by YMCAs across the nation. When comparing similar systems we concluded that the features and the price of Daxko were comparable to any of the other systems that promised the same features. Overall we are pleased with our decision.
Tara Andrews | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We currently use Daxko Operations and Daxko Accounting. Operations are our day to day web-based membership software that allows us to adequately monitor our membership processes and usage of the facility. We love this product for its ease of use and for its ability to keep us updated with any changes that take place within the system. From online tools like program registration, back-office efficiencies like easy access to member information, and standardized processes and data, it has saved our YMCA.
  • Operations provides us with accurate membership billing
  • We love the access given to us for detailed reporting for memberships and programs
  • Ease of use and accuracy for our fundraising records and entries
  • Customer Service with Daxko is top notch! I actually love calling with any issue that I may have, because they seem truly happy to help. Makes it worth while!
  • Since it is a web based service, I can access it at anytime to correct any issues that may occur.
  • We would like to see an improvement in the ease of creating custom member reports.
  • I would also like to see access to online registration given to those who have not ever participated in any of our programs.
  • This may sound silly, but I would like the ability to change or have more options for the check-in greeting and birthday voice.
Without Operations, we would be lost in a sea of disorganization within our memberships and programs. Registering for memberships and programs has been so simplified over the years that it makes training new employees a breeze. It is incredibly user-friendly. Our membership staff absolutely LOVE working with Daxko Operations. It honestly makes their job even better!
  • Online registration for programs has encouraged more people to participate in our programs. They can register in the comfort of their own homes.
  • We are going 24/7 this month, and with Daxko's Mobile Pass that connects with Operations, we feel that not only will we be able to increase our membership base, but provide a safe and secure environment for our members to access any time of the day!
  • Everything that Daxko Operations provides to us as customers contributes significantly to our success as a YMCA.
We have not used any other similar products to date.
April 06, 2018


Aimee Santos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Daxko Operations, Accounting, Engage & Mobile. We began the training process with them this time last year and launched the full facility this past October. I cannot say enough wonderful things about all of the Daxko products. Our receipting, membership operations, engagement, etc. have all significantly improved.
The reports we have access to are incredible. It has made it easier and faster for us to make executive decisions to better our facility, memberships, and programs.
  • VERY user-friendly. We have staff from all generations who were able to transition quickly and seamlessly into Daxko Operations.
  • The other side of Daxko - the member portal - has increased our memberships & our program registrations.
  • The combinations of all of the Daxko programs together have allowed us to reach more members in less time for simple notifications like a practice is canceled to major notifications such as building closures due to weather.
  • I have given suggestions to Daxko and they are very receptive to my comments & agree with me. On Engage you can "task" to individual people but, can only "task" a department on an initiative - I'd like the option to task my entire department so whoever has contact with that member first can implement the task. (Side note: the majority of my staff is part-time and do not work consecutive days - this is part an in-house operations issue which is why I made the suggestion for small non-profits such as ourselves)
Our memberships are up and I credit Daxko for this. The products have been nothing but great for us and the training both on-site and off have been great. They were patient, helpful and really catered to us and how we run our facility. We had to make very little changes to transfer from Trinexum to Daxko - and all were positive changes.
  • Our memberships are up.
  • Our program registrations are up.
  • We are saving money on scan key cards for members because members can add their bar-codes to the app.
  • Trinexum
Reports are accurate, it is easier to use and the member portal actually works - we had major online program registrations with Trinexum.
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