DCDial Reviews

1 Ratings
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Score 10.0 out of 100

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Anonymous | TrustRadius Reviewer
August 03, 2020

Outstanding functionality for its price

Score 10 out of 10
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DCDial is being used across the whole organization. We are a collection agency with around 20 agents but we plan to grow rapidly next year. The reason why I like DCDial is that you don't have to pay for each additional seat when your business grows. We just found our perfect plan and now are using all of the amazing features.
  • Payment IVR. Now, there is no need to call us every time when a client wants to make a payment. Now, they can do that on their own at any time.
  • Compliance Suite. DCDial is fully-compliant. Once we've set up our account, we don't have to worry about compliance anymore.
  • Payment Processing. DCDial offers lots of ways to collect payments and the most amazing thing is that they don't charge for payment processing features; they all are included in the plan.
  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
Any business can utilize DCDial, however, DCDial is less appropriate for companies that have a very small number of customers and simply do not need a dialer to reach out to them.
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About DCDial

DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services.

DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans with virtually no max or minimum budgets limits. The Silver monthly Plan is priced at $2,500 / month including 150,000 minutes/texts per month. A full list of the offered plans can be found here.

DCDial is a tech company founded in 2012 covering call center market offering services developed and running on the latest technologies, which the vendor states makes it a perfect choice for businesses implementing call center facilities from scratch.

DCDial Features

Has featureClick Campaigns
Has featurePayment Processing
Has featureVoice Broadcast
Has featureText Messaging
Has featureIVR
Has featurePredictive Dialer
Has featureCompliance Suite
Has featureAPI Integration
Has featureCall Tracking
Has featureMonitoring and Reporting
Has featureMobile App
Has featurePreview Manual Campaigns

DCDial Screenshots

DCDial Competitors

DCDial Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

DCDial Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
60%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
0%

DCDial Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

DCDial Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:United States, Canada
Supported Languages: English