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Overview

What is DCDial?

DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services.DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real…

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Pricing

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What is DCDial?

DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.dcdial.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

What is DCDial?

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Contact DCDial Support

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Signing up for DCDial

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DCDial & Simplicity Integration

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Product Details

What is DCDial?

DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services.

DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans with virtually no max or minimum budgets limits. The Silver monthly Plan is priced at $2,500 / month including 150,000 minutes/texts per month. A full list of the offered plans can be found here.

DCDial is a tech company founded in 2012 covering call center market offering services developed and running on the latest technologies, which the vendor states makes it a perfect choice for businesses implementing call center facilities from scratch.

DCDial Screenshots

Screenshot of Dashboard pageScreenshot of Compliance Suite

DCDial Video

What is DCDial?

DCDial Integrations

DCDial Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

DCDial Downloadables

DCDial Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)0%
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Comparisons

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Reviews and Ratings

(4)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Melanie Tobiasson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We had a need for a call provider that was reliable and affordable and in DCDial we found that and more. It allows us to make calls and follow up on them, we also use the text messaging available to keep in touch with our customers through that channel.
  • I like that you can record the call you have with your customers, this way, we can, later on, review it and know the mistakes and successes we had.
  • It also allows call routing, so we can channel the different calls to different agents, depending on the customer and their requirements.
  • It allows us to integrate to the system, our CRM in use, to have in the same software all the management of activities and tasks. In addition, it has its own API integration to integrate much other software.
  • We have had failures in the connectivity of the calls, sometimes the call hangs and sometimes it does not have good receptivity or is not heard well.
  • We have also had problems recording calls, I think these problems are due to the internet connection or the internet provider itself.
  • Its interface is a bit overwhelming, they could present a cleaner and simpler design, to create a friendly control panel.
This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.
  • Allows you to make calls over the internet as well as send text messages.
  • Not only makes calls, but the program allows recording calls so that you can listen to them later and have more time to analyze them.
  • It has a simple and efficient call routing system, which allows us to channel calls to different agents.
  • We find this to be one of the most useful call software we have worked with. Since we have been using it, the number of calls handled is higher and our agents work more efficiently, increasing the productivity of the team. It is a simple system to use, once you become familiar with it.
Alex Wilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Excellent call center offering Cloud service developments and runs on the latest technology allowing us to integrate seamlessly with our CRMs and its own Cloud API runs well with our existing system. It makes call tracking to be an easy task with excellent monitoring and reporting capabilities. A highly compliant suite with good text messaging and voice broadcasting features and a mobile application to effectively access services on the go.
  • Integrates seamlessly with our CRM products.
  • Call tracking capabilities.
  • A fully compliant call center suite.
  • Nothing missing. With excellent predictive dialer.
  • Mobile application to access services on the go.
  • Easy on text messaging and voice broadcast.
DCDial offers us excellent Cloud call center functionalities and its API allows easy integration with our existing CRM products. Its highly affordable with a flexible pricing package and virtually no minimum or maximum budget limits. Easy on implementation and perfect for businesses that whats to start a call center from the scratch.
  • Easy on call tracking with good reporting and monitoring capabilities.
  • Easily integrates with our CRM products.
  • Compliant call center suite.
  • Call tracking capabilities.
  • Easy monitoring and reporting features.
  • Compliant call center suite.
BlueJeans Meetings, IBM Process Mining, SolarWinds Access Rights Manager (ARM)
Score 10 out of 10
Vetted Review
Verified User
DCDial is being used across the whole organization. We are a collection agency with around 20 agents but we plan to grow rapidly next year. The reason why I like DCDial is that you don't have to pay for each additional seat when your business grows. We just found our perfect plan and now are using all of the amazing features.
  • Payment IVR. Now, there is no need to call us every time when a client wants to make a payment. Now, they can do that on their own at any time.
  • Compliance Suite. DCDial is fully-compliant. Once we've set up our account, we don't have to worry about compliance anymore.
  • Payment Processing. DCDial offers lots of ways to collect payments and the most amazing thing is that they don't charge for payment processing features; they all are included in the plan.
  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
Any business can utilize DCDial, however, DCDial is less appropriate for companies that have a very small number of customers and simply do not need a dialer to reach out to them.
  • Our team managed to eliminate the number of unproductive calls.
  • We were able to increase agent connection rates.
  • Inbound callers are happy now because they don't have to wait in a queue (decreased customer wait time).
We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
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