DCDial

Overview

Recent Reviews

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of DCDial, and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is DCDial?

DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.dcdial.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

What is Genesys Cloud CX (formerly Genesys Cloud)?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is DCDial?

DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services.

DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans with virtually no max or minimum budgets limits. The Silver monthly Plan is priced at $2,500 / month including 150,000 minutes/texts per month. A full list of the offered plans can be found here.

DCDial is a tech company founded in 2012 covering call center market offering services developed and running on the latest technologies, which the vendor states makes it a perfect choice for businesses implementing call center facilities from scratch.

DCDial Features

  • Supported: Click Campaigns
  • Supported: Payment Processing
  • Supported: Voice Broadcast
  • Supported: Text Messaging
  • Supported: IVR
  • Supported: Predictive Dialer
  • Supported: Compliance Suite
  • Supported: API Integration
  • Supported: Call Tracking
  • Supported: Monitoring and Reporting
  • Supported: Mobile App
  • Supported: Preview Manual Campaigns

DCDial Screenshots

Dashboard pageCompliance Suite

DCDial Video

What is DCDial?

DCDial Downloadables

DCDial Competitors

DCDial Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)0%

DCDial Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

Comparisons

View all alternatives

Reviews and Ratings

 (5)

Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Melanie Tobiasson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We had a need for a call provider that was reliable and affordable and in DCDial we found that and more. It allows us to make calls and follow up on them, we also use the text messaging available to keep in touch with our customers through that channel.
  • I like that you can record the call you have with your customers, this way, we can, later on, review it and know the mistakes and successes we had.
  • It also allows call routing, so we can channel the different calls to different agents, depending on the customer and their requirements.
  • It allows us to integrate to the system, our CRM in use, to have in the same software all the management of activities and tasks. In addition, it has its own API integration to integrate much other software.
  • We have had failures in the connectivity of the calls, sometimes the call hangs and sometimes it does not have good receptivity or is not heard well.
  • We have also had problems recording calls, I think these problems are due to the internet connection or the internet provider itself.
  • Its interface is a bit overwhelming, they could present a cleaner and simpler design, to create a friendly control panel.
This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.
Alex Wilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Excellent call center offering Cloud service developments and runs on the latest technology allowing us to integrate seamlessly with our CRMs and its own Cloud API runs well with our existing system. It makes call tracking to be an easy task with excellent monitoring and reporting capabilities. A highly compliant suite with good text messaging and voice broadcasting features and a mobile application to effectively access services on the go.
  • Integrates seamlessly with our CRM products.
  • Call tracking capabilities.
  • A fully compliant call center suite.
  • Nothing missing. With excellent predictive dialer.
  • Mobile application to access services on the go.
  • Easy on text messaging and voice broadcast.
DCDial offers us excellent Cloud call center functionalities and its API allows easy integration with our existing CRM products. Its highly affordable with a flexible pricing package and virtually no minimum or maximum budget limits. Easy on implementation and perfect for businesses that whats to start a call center from the scratch.
Score 10 out of 10
Vetted Review
Verified User
Review Source
DCDial is being used across the whole organization. We are a collection agency with around 20 agents but we plan to grow rapidly next year. The reason why I like DCDial is that you don't have to pay for each additional seat when your business grows. We just found our perfect plan and now are using all of the amazing features.
  • Payment IVR. Now, there is no need to call us every time when a client wants to make a payment. Now, they can do that on their own at any time.
  • Compliance Suite. DCDial is fully-compliant. Once we've set up our account, we don't have to worry about compliance anymore.
  • Payment Processing. DCDial offers lots of ways to collect payments and the most amazing thing is that they don't charge for payment processing features; they all are included in the plan.
  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
Any business can utilize DCDial, however, DCDial is less appropriate for companies that have a very small number of customers and simply do not need a dialer to reach out to them.
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.