Name: What is DCDial?
Uploaded: 2019-06-24T23:20:50.000Z
Duration: 2 min
Description: What is DCDial?

Customer Success Management Training

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Beta Testing

Feature Management

Functional Testing

PHP Frameworks

Virtual Reality

Development

Online Proctoring Software

Virtual Classroom

Education

Business Intelligence (BI)

Calendar

Collaboration

Demand Planning

Document Generation

Emissions Management

Intellectual Property (IP) Management

Whistleblowing

Enterprise

Accounting

Accounts Payable

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Cloud Storage

Configuration Management

Custom Software Development Services

Enterprise Printing

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Managed Public Cloud Infrastructure

Network Behavior Analysis

Network Performance Monitoring

Open-Source Database

Scale-Out Storage

Storage as a Service (STaaS)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Employee Advocacy

Market Research

Marketing Attribution

Marketing Automation

Press Release Management

Product Intelligence

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Incentive Compensation Management

eCommerce Analytics

Sales

Cloud Security Posture Management

Security

Aviation

Church Management

Equation Editors

Financial Services CRM

Internet of Medical Things

Physical Therapy

Revenue Cycle Management (RCM)

eDiscovery

Vertical-Specific

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Core

Power

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

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DCDial

Call Center Workforce Optimization

The DCDial & Simplicity integration is ready! You can now easily search for accounts in Simplicity without having to upload lists into DCDial.

DON'T FORGET: Grab your FREE trial with DCDial, so you can reach more people and collect more revenue in less time with fewer administrative resources. Get in touch at https://www.dcdial.com/company/contact/. 



DCDial & Simplicity Integration

Signing up for DCDial

Contact DCDial Support

What is DCDial?

Likelihood to Recommend

Support Rating

Schedule a demo with us: https://meetings.hubspot.com/dcdial/demo

DCDial powers the voice and text communication needs of our customers, including some of the biggest brands in the world. Supporting a vast array of telephony needs, DCDial's unique set of streamlined inbound and outbound communications tools helps businesses improve efficiencies and maintain a personable touch when managing client relationships!

Visit our website: https://www.dcdial.com/

Find us on social media:
Facebook - https://www.facebook.com/dcdialapp
LinkedIn - https://www.linkedin.com/company/dcdialapp/
Instagram - https://www.instagram.com/dcdialapp/
Twitter - https://twitter.com/dcdialapp

SVP Infrastructure & Operations

DCDial 2022-04-09 15:14:56

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SolarWinds Access Rights Manager (ARM)

IBM Process Mining

Project Manager

DCDial 2022-04-09 12:51:08

PhoneBurner

Slack

Microsoft Office 2016 (discontinued)

CloudTalk

DCDial 2020-07-31 09:54:51

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Recording calls

Internet connection

Bit overwhelming

System design

Control panel

Visually appealing

Nothing missing

Send emails

Mobile application

Email feature

Friendly and easy

Customer service

Customize the system

Tracking capabilities

Easy to navigate

Excellent customer service

System based

Call center

Compliance issues

Client wants

Home

Call Center Workforce Optimization Software

We had a need for a call provider that was reliable and affordable and in DCDial we found that and more. It allows us to make calls and follow up on them, we also use the text messaging available to keep in touch with our customers through that channel.

I like that you can record the call you have with your customers, this way, we can, later on, review it and know the mistakes and successes we had.
It also allows call routing, so we can channel the different calls to different agents, depending on the customer and their requirements.
It allows us to integrate to the system, our CRM in use, to have in the same software all the management of activities and tasks. In addition, it has its own API integration to integrate much other software.

We have had failures in the connectivity of the calls, sometimes the call hangs and sometimes it does not have good receptivity or is not heard well.
We have also had problems recording calls, I think these problems are due to the internet connection or the internet provider itself.
Its interface is a bit overwhelming, they could present a cleaner and simpler design, to create a friendly control panel.

Allows you to make calls over the internet as well as send text messages.
Not only makes calls, but the program allows recording calls so that you can listen to them later and have more time to analyze them.
It has a simple and efficient call routing system, which allows us to channel calls to different agents.

We find this to be one of the most useful call software we have worked with. Since we have been using it, the number of calls handled is higher and our agents work more efficiently, increasing the productivity of the team. It is a simple system to use, once you become familiar with it.

Excellent call center offering Cloud service developments and runs on the latest technology allowing us to integrate seamlessly with our CRMs and its own Cloud API runs well with our existing system. It makes call tracking to be an easy task with excellent monitoring and reporting capabilities. A highly compliant suite with good text messaging and voice broadcasting features and a mobile application to effectively access services on the go.

Integrates seamlessly with our CRM products.
Call tracking capabilities.
A fully compliant call center suite.

Nothing missing. With excellent predictive dialer.
Mobile application to access services on the go.
Easy on text messaging and voice broadcast.

Easy on call tracking with good reporting and monitoring capabilities.
Easily integrates with our CRM products.
Compliant call center suite.

Call tracking capabilities.
Easy monitoring and reporting features.
Compliant call center suite.

BlueJeans Meetings, IBM Process Mining, SolarWinds Access Rights Manager (ARM)

DCDial is being used across the whole organization. We are a collection agency with around 20 agents but we plan to grow rapidly next year. The reason why I like DCDial is that you don't have to pay for each additional seat when your business grows. We just found our perfect plan and now are using all of the amazing features.

Payment IVR. Now, there is no need to call us every time when a client wants to make a payment. Now, they can do that on their own at any time.
Compliance Suite. DCDial is fully-compliant. Once we've set up our account, we don't have to worry about compliance anymore.
Payment Processing. DCDial offers lots of ways to collect payments and the most amazing thing is that they don't charge for payment processing features; they all are included in the plan.

I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.

Our team managed to eliminate the number of unproductive calls.
We were able to increase agent connection rates.
Inbound callers are happy now because they don't have to wait in a queue (decreased customer wait time).

CallFire, CallHub, CloudTalk and PhoneBurner