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Data Center Real-User Monitoring (DCRUM), discontinued

Data Center Real-User Monitoring (DCRUM), discontinued
Formerly Dynatrace Network Application Monitoring (NAM)

Overview

What is Data Center Real-User Monitoring (DCRUM), discontinued?

Data Center Real-User Monitoring (DCRUM), also known as Dynatrace Network Application Monitoring (NAM), was an application monitoring solution focusing on user experience, with an emphasis on how the network – especially the WAN – influences user experience. It is a…

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Learn from top reviewers

Much better than it used to be, but still in need of improvements

Rating: 7 out of 10
December 29, 2020
IncentivizedVetted ReviewVerified User
Dynatrace Network Application Monitoring (NAM), formerly DCRUM, is far better when it is integrated with Dynatrace. As DCRUM, it was a very difficult tool to manage and deploy...
Continue reading
Kiran Yakkala
Engineer - Information Technology
Tools Lead
Cognizant
Data Center Real-User Monitoring (DCRUM), discontinued3 years of experience

DCRUM, legacy and traditional datacenter monitoring for enterprise applications.

Rating: 9 out of 10
March 21, 2019
Vetted Review
Dynatrace DCRUM today known as NAM has helped our customers for the past 7 years to discover application performance issues from a real user monitoring perspective. DCRUM can ...
Continue reading
Jose Adan Ortiz
Consultant - Sales
Sales Engineer
Mainsoft S.A.
Data Center Real-User Monitoring (DCRUM), discontinued2 years of experience

DCRUM - Application insight into the darkest corners of your DC.

Rating: 10 out of 10
April 27, 2017
Vetted Review
Dynatrace Data Center Real-User Monitoring (DCRUM) enables quick insight into the status and performance of all transaction based applications and some others too, like Citrix...
Continue reading
Ulf Thornander
Consultant - Information Technology
Senior APM Specialist
Red Ocean Software
Data Center Real-User Monitoring (DCRUM), discontinued18 years of experience
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Data Center Real-User Monitoring (DCRUM), discontinued

Data Center Real-User Monitoring (DCRUM), discontinued

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What is Data Center Real-User Monitoring (DCRUM), discontinued?

Data Center Real-User Monitoring (DCRUM), also known as Dynatrace Network Application Monitoring (NAM), was an application monitoring solution focusing on user experience, with an emphasis on how the network – especially the WAN – influences user experience. It is a legacy product from Dynatrace,…

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Product Details

What is Data Center Real-User Monitoring (DCRUM), discontinued?

Data Center Real-User Monitoring (DCRUM), also known as Dynatrace Network Application Monitoring (NAM), was an application monitoring solution focusing on user experience, with an emphasis on how the network – especially the WAN – influences user experience. It is a legacy product from Dynatrace, and is no longer sold or supported.

Data Center Real-User Monitoring (DCRUM), discontinued Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

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(1-3 of 3)

Much better than it used to be, but still in need of improvements

Rating: 7 out of 10
Incentivized
December 29, 2020
KY
Kiran Yakkala
Tools Lead
Cognizant (Information Technology & Services, 10,001+ employees)
Vetted Review
Verified User
Data Center Real-User Monitoring (DCRUM), discontinued
3 years of experience
Use Cases and Deployment Scope
Dynatrace Network Application Monitoring (NAM), formerly DCRUM, is far better when it is integrated with Dynatrace. As DCRUM, it was a very difficult tool to manage and deploy. Once the architecture was changed, it provided a lot more value than before. It is mainly used to find network captures and where traffic is flowing and how. It's very helpful in finding packet flow.
Pros
  • Dynatrace Network Application Monitoring (NAM), formerly DCRUM, is very useful to find the network packet flow across applications
  • It shows the application behavior in terms of end-user performance
  • It integrates very well with other Dynatrace components
Cons
  • Dynatrace as a whole has a lot to improve in network management
  • While it provides a lot of data, it is not always comprehensive; it still needs some manual digging into the issues
Likelihood to Recommend
Dynatrace Network Application Monitoring (NAM), formerly DCRUM, has improved greatly compared to when it was DCRUM; however, it still needs a lot of improvement in end-to-end flow capture with regards to network monitoring. Its alerting and integration capabilities are very good and easy to use. But it still needs a lot of tweaking in usability.
Data Center Real-User Monitoring (DCRUM), discontinued Feature Ratings
Application Performance Management (12)
71.66666666666667%
7.2
Application monitoring
70%
7.0
Database monitoring
60%
6.0
Threshold alerts
70%
7.0
Predictive capabilities
80%
8.0
Application performance management console
80%
8.0
Collaboration tools
80%
8.0
Out-of-the box templates to monitor applications
70%
7.0
Application dependency mapping and thresholding
80%
8.0
Virtualization monitoring
60%
6.0
Server availability and performance monitoring
70%
7.0
Server usage monitoring and capacity forecasting
70%
7.0
IT Asset Discovery
70%
7.0
Return on Investment
  • Dynatrace Network Application Monitoring (NAM), formerly DCRUM, helped us get a lot of info on an ongoing issue.
  • It helped us figure out network bottlenecks in our environment.
  • It is a very costly tool and a lot of other cheaper tools give same kind of info.
Other Software Used
Dynatrace, ServiceNow Now Platform, SolarWinds Server & Application Monitor

DCRUM, legacy and traditional datacenter monitoring for enterprise applications.

Rating: 9 out of 10
March 21, 2019
Use Cases and Deployment Scope
Dynatrace DCRUM today known as NAM has helped our customers for the past 7 years to discover application performance issues from a real user monitoring perspective. DCRUM can drive to the root cause across an application stack to find what tier issue is affecting real users. Today, DCRUM is a unified console to monitor application health in real time, for those legacy platforms not covered yet by Dynatrace's new approach oriented to web and mobile applications.
Pros
  • Dynatrace DCRUM can monitor legacy application protocols that are still used in a lot of organizations worldwide who still trust in those technologies.
  • DCRUM monitors client-server architectures very well and can pinpoint issues along an infrastructure stack.
  • Dynatrace DCRUM can analyze a wide spectre of protocols: Corba, DNS, DB2, Exchange, TCP, HTTP, IBM MQ, Citrix, ICMP, Informix, Tuxedo, SMB, LDAP, MSRPC, MySQL, NetFlow, Net8, Oracle Forms, RMI, SAP GUI, SAP HANA, SAP RFC, SMB, SOAP, XML.
Cons
  • Its configuration requires a lot of technical and business knowledge to drive monitoring expectations to dashboards.
  • DCRUM needs a robust monitoring architecture to store, analyze and visualize all collected data.
  • DCRUM can't monitor the latest Microsoft Exchange versions.
Likelihood to Recommend
If you have an application service like SAP or Oracle Forms with a client-server architecture with clients across the country, with Dynatrace you can monitor real user transactions from clients to main servers in a central point. Then you can pinpoint whether you are experiencing regional networking issues, application performance degradation, or SQL queries latency.
Data Center Real-User Monitoring (DCRUM), discontinued Feature Ratings
Application Performance Management (9)
75.55555555555556%
7.6
Application monitoring
100%
10.0
Database monitoring
100%
10.0
Threshold alerts
80%
8.0
Application performance management console
80%
8.0
Collaboration tools
10%
1.0
Out-of-the box templates to monitor applications
90%
9.0
Application dependency mapping and thresholding
50%
5.0
Virtualization monitoring
80%
8.0
Server availability and performance monitoring
90%
9.0
Return on Investment
  • Dynatrace DRUM has helped us to discover issues before affecting a wider range of users.
  • Dynatrace DCRUM has generated a visual impact to monitor degradation service issues to help us resolve problems faster.
Alternatives Considered
Nagios can't trace real user transactions from a front-end tier through a backend-tier,;with Nagios you only can monitor server availability and hardware issues. Riverbed is commonly used to determine networking issues without considering real user transactions impact on an application stack.
Other Software Used

DCRUM - Application insight into the darkest corners of your DC.

Rating: 10 out of 10
April 27, 2017
Use Cases and Deployment Scope

Dynatrace Data Center Real-User Monitoring (DCRUM) enables quick insight into the status and performance of all transaction based applications and some others too, like Citrix and VoIP.

When things go wrong, a quick glance reveals what part of the application delivery chain isn't performing as it should. Automatic baselining of all traffic also helps separate out deviations from the norm, such as new releases of code going wrong or design flaws in the data flow. Many solutions are covered out of the box and the ability to support inhouse protocols for legacy applications is important.

Pros
  • The ability to correlate Citrix users and their performance to an actual backend application.
  • Full insight into SAP over all the protocols as well as the customized code makes DCRUM a nice augmention to Solution Manager.
  • The high capacity to decode 20 Gbps traffic on a single box/probe makes it easy to slot in even in high density populated DCs.
  • In an effort to help understand and decode unknown traffic the configuration wizard helps and suggests what things to use in the datastream, since hardly any customers have documentation that covers the network traffic/protocol.
  • It's also very handy to be able to define specific traffic to/from a node as Software Services when they are a shared resource, such as a database, web farm or a DNS. That enables you to cherry pick from as many software services as you want when building the application delivery chain which makes up what a user perceives as "an application".
  • High capacity netflow processing helps you to get insight into devices that might be out of reach for various reasons.
  • One very convenient thing is the self-monitoring/maintenance of the system. Often the installations are left running for a very long time and there is comfort in knowing that they will maintain themselves with data rollup and cleaning tasks so you won't be met by a blank screen due to a full HD or the inability to restart without user intervention.
Cons
  • Major upgrades process is sometimes unpredictable.
  • The use of SQL Server should be evaluated for something else.
  • Easier SSL key handling.
Likelihood to Recommend

It works really well on all things based on HTTP and the specific decodes it supports. There are guides for configuring but they are not "hard" as you can tweak and twist the decode with RegExs .

For the other decodes included, the same applies. You also have full freedom to draw reports backwards and forwards as all data is exposed in the DMI (Data Mining Interface).

It also sports a nifty Smartphone interface where you can control what is being published in a role-based setup, making sure your managers only get what they ask for and are spared the techie details.

Data Center Real-User Monitoring (DCRUM), discontinued Feature Ratings
Application Performance Management (10)
83%
8.3
Application monitoring
100%
10.0
Database monitoring
80%
8.0
Threshold alerts
100%
10.0
Application performance management console
100%
10.0
Collaboration tools
40%
4.0
Out-of-the box templates to monitor applications
100%
10.0
Application dependency mapping and thresholding
90%
9.0
Virtualization monitoring
90%
9.0
Server availability and performance monitoring
100%
10.0
IT Asset Discovery
30%
3.0
Return on Investment
  • It has reduced the number of war rooms as well as the number of people involved to address issues.
  • It helps in utilization trending for network capacity.
  • It has prevented poor solutions from hitting production.
  • When the various business units launch own initiatives such as third party tools or new platforms, it's become extremly easy to detect.
  • The reports help in the field of continuous improvement as any changes are immediately discovered and can be compared to history. Deviations from what you have decided as a tolerance corridor can be used to trigger alarms, both positive and negative.
Alternatives Considered
There are a number of similar products in the field. Their challenge is that they are usually very hardware demanding or very narrow in terms of what questions they address as well as to what solution/protocol they can work with. Most of them are not so flexible as DCRUM and their support is traditional whilst the DevOps lab at Dynatrace is very agile and quick to respond.
Other Software Used
Premium Support
Yes
There is a premium support available that gives you a dedicated phone number and a named handler. This is probably an option that appeals most to customers that have global apps that need follow-the-sun support.
Support Rating
9
The only thing missing for a 10, would be if they texted or called you back.
Bug Resolution
Yes

Yes and no. Serious bugs can be solved in a few hours with a personal patch while "grey zone" things or things of less impact might take more time.

These things can be how a decode interprets certain content. This has improved in the later releases though with the LUA based decode that are far easier to tweak than the older decodes.

Exceptional Examples of Data Center Real-User Monitoring (DCRUM), discontinued Support

Several times the Product Mangers has offered and taken over the dialogue directly with the stake holders to precisely understand why they request a particular function on report to cover a specific use case or business need.

Half of them time this leads to something improving in the product and the other half leads to a more educated stake holder :-)

Easy Tasks
  • Any kind of network based statistics.
  • Any kind of network based discovery.
  • Application response time versus network response time.
  • Device discovery and baselining.
  • Customized reporting.
Difficult Tasks
  • The dependeny on a SQL database forces you to make decisions on what data to keep for a particular period to prevent DB growth in a bigger network.
  • If there is no DAN (Data Acquisition Network) or previous experience of using TAP's or other means to get to the packets, the initial setup can be timeconsuming, but this goes for all similar products relying on a copy of the network traffic.
Mobile Interface Availability and Impressions
Yes
Slick - it gets the message across of the current status for applications and network. No access to minute details but that's not expected on a small screen.
Usability
10
Best of breed.
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