Name: Dealership CRM
Price: 35 USD
Author: Dealership CRM

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Continuous Integration

PHP Frameworks

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Payment Facilitation

Visitor Management

Whistleblowing

Enterprise

Accounting

CTRM

Financial Planning and Analysis (FP&A)

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Server

Cloud Storage

Container Security

Data Center Cooling

Data Preparation

Database-as-a-Service (DBaaS)

DevOps

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Managed Security Service

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Scale-Out Storage

Sensitive Data Discovery

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Unified Communications Monitoring

Value-Added Resellers (VARs)

Virtualization Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Ecommerce Personalization

Email Marketing

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Incentive Compensation Management

Sales Performance Management

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Apparel

Aviation

Fleet Management

Hospital Management

Mental Health

Online Ordering

eDiscovery

Vertical-Specific

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Dealership CRM is a motorcycle dealership performance CRM software designed to assist powersports dealerships in building and maintaining customer relationships, streamlining sales processes, automating marketing campaigns, and enhancing customer service. According to the vendor, this software is suitable for powersports dealerships of all sizes, ranging from small independent dealerships to large multi-location dealerships. It is utilized by professionals in the powersports industry, including motorcycle, ATV, snowmobile, and watercraft dealerships.

## Key Features

**Customer Relationship Management**: According to the vendor, Dealership CRM allows users to build and maintain customer relationships by recording essential customer information such as name, address, and unit ownership. Users can also keep track of customer interactions, including emails, calls, and notes, and conveniently attach documents such as agreements and quotes to customer records.

**Sales Performance Tracking**: The vendor claims that Dealership CRM provides a centralized platform for viewing and managing leads and contacts from various sources. Users can compare the performance of sales representatives, identify sales activities that have the most significant impact on conversions, track key performance indicators, and forecast future revenue.

**Service Reminders**: According to the vendor, Dealership CRM offers automated service and inspection reminders for customers. Users can send personalized reminders via text or email, assign tasks to ensure timely completion of jobs, and create checklists for consistent and high-quality work.

**Customer Service Automation**: The vendor states that Dealership CRM enables automated service and inspection reminders, as well as invitations to demo days and test rides. Users can anticipate customer needs based on historical data and collect customer feedback to continuously improve service delivery.

**Email Marketing**: Dealership CRM provides a drag and drop email marketing tool for creating personalized newsletters based on customer data. According to the vendor, users can analyze the success of their marketing campaigns and seamlessly integrate with ecommerce platforms for targeted offers.

**Automations**: According to the vendor, Dealership CRM allows users to create sequences of events to automate various dealership processes. Users can trigger automations based on specific actions or conditions, personalize customer interactions with automated emails, and set up features such as birthday emails and appointment reminders.

**Sales Reports**: Dealership CRM offers sales performance tracking and metric visualization. Users can identify top performers, areas for improvement, and visualize deal value and the number of deals per sales representative. Additionally, users can filter reports by date, deal status, and pipeline.

**Campaigns**: According to the vendor, Dealership CRM enables users to send one-time email campaigns to targeted lists. Users can choose from pre-designed email templates or create custom emails, personalize sender name, email address, and subject line, and preview and test emails before sending.

**User Management**: Dealership CRM provides user management features that allow users to onboard new team members and set permissions. Users can control access to lists, campaigns, and automations, create user groups with specific permissions, and limit actions and access based on user roles to ensure data security and privacy.

Basic

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

Dealership CRM

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Dealership CRM

Overview

What is Dealership CRM?