Debtpack

Debtpack, developed by Softsolutions (Pty) Limited, is a debt collection and credit management software designed to streamline the collections process for businesses of various sizes. According to the vendor, this software is aimed at financial institutions, collection agencies, legal firms, credit departments in different industries, and public sector organizations.

Key Features

Debtor Module: According to the vendor, the software allows users to import debtor biographical data from the Financial Management System (FMS) and centralize debtor information for easy access and collections purposes.

Transaction Module: The vendor claims that the software enables the import of financial transactions processed on the FMS, providing a complete financial picture of each debtor account and ensuring accurate tracking and reconciliation of payments.

Cost Module: The software allows users to export and track all legal fees incurred during the collections process, providing transparency, accountability, and accurate reporting of legal expenses, as per the vendor.

Balancing Module: According to the vendor, the software compares balances between Debtpack and the FMS to identify any discrepancies or errors in account balances, ensuring accurate and consistent financial information for efficient financial reporting.

Configuration: The vendor states that the software can be easily configured to meet specific requirements without the need for development, including database setup, user access levels, workflow protocol, templates, reporting, and business rules.

Workflow Protocol: According to the vendor, the software allows users to define specific steps and actions required for debt collection workflows, ensuring consistent and standardized processes across the organization for efficient task allocation and work escalation.

Templates: The vendor claims that the software provides pre-defined templates for both pre-legal and legal collections activities, standardizing communication with debtors through letters, emails, and SMS, saving time and effort in creating and formatting collection correspondence.

Reporting: The vendor states that the software generates comprehensive reports on debt collection activities, including debtor aging, collection performance, and financial analysis, providing insights for data-driven decision making and continuous improvement.

User Access Levels: According to the vendor, the software enables users to assign different access levels based on roles and responsibilities, ensuring data security and privacy while facilitating collaboration and accountability within the debt collection team.

Automated Printing: The vendor claims that the software allows users to batch and authorize print jobs by form type and due date, streamlining the printing process and ensuring timely delivery of communication to debtors by printing to PDF, printer, or sending via email.