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What is Deem?

Deem, headquartered in San Francisco, offers a suite of expense management software.

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TrustRadius Insights

Deem is a popular travel management platform used by both small and large businesses, especially those that prefer Concur with expense …
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What is Deem?

Deem, headquartered in San Francisco, offers a suite of expense management software.

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What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

What is Webexpenses?

Webexpenses is a global provider of online expense management software to businesses of all sizes across 70+ countries. The software is used across all industries, including retail, finance, technology, construction, and not for profit. Features of the Webexpenses desktop and mobile app include…

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VMware Digital Employee Experience Management (DEEM) Demo

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Product Details

Deem Technical Details

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Mobile ApplicationNo
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Deem is a popular travel management platform used by both small and large businesses, especially those that prefer Concur with expense integration. Many users have been with Deem for several years and have praised the great support they receive from the Deem team. However, there have been recent issues with support and communication that some users have experienced.

One of the key use cases of Deem is its effectiveness in keeping track of travelers and organizing travel data and trips in one place. Users rely on Deem to book all work travel, including airfare, hotels, and cars. The software offers many great features and functions, with continuous improvements being made to stay competitive in the market.

Deem serves as a centralized travel management and support platform, providing 24-hour support to its users. The mobile application for Deem is easy to use and offers convenient features like free Southwest Airlines check-in and seat selection. Additionally, Deem is used throughout organizations to plan and manage travel, streamlining the booking process and correlating user logins to respective departments for billing purposes.

Another important use case of Deem is its role as a travel management platform, allowing users to conveniently book flights, hotel accommodations, and rental cars for business travel. It works alongside existing vendors to store complete traveler profiles, which can be pulled into the system when making travel reservations. Moreover, Deem is ideal for department trips as it provides engineering and technology solutions and integration portfolios for different companies worldwide.

Overall, Deem delivers complex yet affordable travel policy solutions in an online booking tool/self-service model for large corporations. It ensures travel security and hygiene by offering different flight options and conducting safety checks for trips. Users appreciate the convenience and efficiency that Deem brings to their travel planning and management processes.

Modern and User-Friendly Design: Many users have praised the site designs and user interface of the product, stating that they are very modern and user-friendly compared to Concur. This indicates that the interface is intuitive, easy to navigate, and visually appealing.

Helpful Ask Function: Several reviewers have found the Ask function to be helpful, suggesting that it provides a convenient way for users to seek assistance or ask questions. This feature enhances the overall user experience by providing prompt support when needed.

Favorable Layout: The layout of the product has been favored by many users over other options, indicating that it is visually appealing and well-organized. This positive feedback highlights its effectiveness in presenting information clearly and efficiently.

  1. Slow customer support: Some users have experienced slow response times for their questions, indicating a lack of prompt customer support. This can lead to delays in resolving issues or obtaining timely assistance.

  2. Lagging development of new features: Several reviewers mentioned that the software's development of new features and functions is slow, lagging behind the competition. As a result, they feel that they are missing out on the latest advancements and improvements offered by other similar products.

  3. Glitchy hotel search feature: Users have found the hotel search feature to be glitchy, particularly with reference points and airport default search. They also expressed a desire for the ability to search flights by flight number on the trip planner page. Additionally, unhelpful error messages make it difficult for users to identify and address any issues that arise during their searches.


(1-4 of 4)
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Score 9 out of 10
Vetted Review
Verified User
We are using Deem throughout the organization to plan and manage travel. Booking several online tickets, cars, and hotels is easy and fast. It is ideal for our department trips as we travel often, to provide engineering and technology solutions and integration portfolios for different companies worldwide. It has different flights available for all sorts of destinations and details trips by safety check ensuring our travel security and hygiene.
  • Safety Check provides details about safety of all flights.
  • Its easy to see the flights and hotels that are in company policy.
  • It is straight forward and you can pick the best choice for your movement.
  • Real-time tracking of flights.
  • It logs me out once in a while.
We are able to book flights and hotel rooms and make car reservations in a simple way without going through travel agencies. It provides a central location for all travel details and expenses. The user panel allows us to review scheduled trips and know when employees are away on a trip.
  • We are able to compare travel tickets and choose best flight deals for travelling.
  • With just one click, we can book flights and hotels.
Olivia Sarr Mathews | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use Deem for all corporate travel. It is an awesome app to book flights because you can make modifications at any point. My department deals with IT integration, supporting operational needs across multiple companies. We therefore make several trips, day in day out and Deem has been the software making car renting and hotel bookings a breeze.
  • You can modify your bookings to your preferences
  • Has fast response times when researching for options
  • Relatively accurate carbon emission ratings most of the time
  • The ITA search engine is quite slow
  • Ineffective in terms of hotel reservations.
Deem has made life simpler while we make our trips around the states to deliver innovative IT systems with clients. It has incredible synchronization so that whenever you are out for an official trip, the management is notified of your absence in good time. I however a big issue with their hotel reservation system. It does not update the reservations availability in real-time and we get the 'reservation not available message' after booking which brings several inconveniences.
  • We can make all business trips with great ease.
  • Great comparisons from fare prices to flights to make sure we have the best deals every time.
Score 9 out of 10
Vetted Review
Verified User
Deem is used by my organization as its travel management platform. I use Deem to book flights, hotel accommodations and rental cars related to business travel. Deem works alongside an existing vendor which stores my complete traveler profile. This profile is pulled into the Deem system each time I wish to make a travel reservation.
  • Integration with organization SSO for a linked profile
  • User friendly graphical user interface for booking of flights and hotels
  • Easy to determine which flights or hotels are in corporate policy
  • Company Cost Allocation rule is a custom addition and is hidden in a submenu by default
Deem works in a similar manner to many personal travel booking sites. If a user has previous experience with, Orbitz, Expedia, etc. it is likely they will be familiar with the mechanics of Deem from first use. In this way, Deem draws upon a user's prior experience to provide an easy-to-use platform for booking travel. Deem does not function as the point-of-contact after booking - a user is directed to go to the constituent system once a booking is completed.
  • Ease of booking by individual user
  • Does not require a dedicated booking agent on staff for company
Score 10 out of 10
Vetted Review
Verified User
Deem is being used by the whole organization to plan travel. It is a great way to book without having to take the time to go through the travel agency directly. It is streamlined to where every user login correlates to their respective departments for billing. I highly recommend it.
  • Ease of use. Very user friendly
  • Able to book any kind of travel very quickly- air, hotels, etc.
  • Can setup airline or hotel preferences so they are displayed first
  • The only thing on mobile is the selecting a time frame option for a flight is a little confusing the first time you use it
I used to have to book through the travel agency directly, which was very time consuming. I would either have to type out a specific email to my travel agent or call in and get put on hold and wait until someone was available to speak with. Now I can book and compare flights myself with the click of a button.
  • Very positive impact. Time is money and it is nice not having to waste time on booking travel anymore
Deem seems much more efficient. Concur limited the types of hotels or flights that I was able to view. Perhaps they had some kind of admin settings on there blocking access to everything for me. But Deem was much easier and faster to use in my opinion.
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