Name: Definitive Healthcare
Rating: 7.8 (7 reviews)
Author: Definitive Healthcare

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

Vertical-Specific

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### Healthcare Systems and Hospitals
Users consistently praise Definitive Healthcare's robust capabilities in providing detailed insights into hospitals, health systems, and medical facilities. The platform's ability to offer valuable information on bed counts, staffing data, financial metrics, and organizational structures within healthcare settings has been widely appreciated. While some users find the pricing prohibitive for smaller companies, the majority acknowledge the software's effectiveness in streamlining sales processes, identifying ideal clients, and enhancing strategic decision-making within the healthcare industry. Additionally, users highlight the time-saving aspect of easily accessing accurate contact information and quality scores for hospitals and clinics, ultimately improving sales pitches and prospecting efforts.

### Provider and Executive Contacts
Users have expressed mixed feelings regarding the accuracy of contact information and the availability of executive details in Definitive Healthcare. While some users appreciate the ease of accessing high-quality contact data for healthcare providers and executives, others have encountered issues with outdated or incorrect information. The platform's ability to streamline outreach efforts and facilitate market research by providing comprehensive contact information is acknowledged, but concerns about data accuracy persist among users. Despite these challenges, the platform's extensive database of healthcare executives and contact details remains a valuable resource for many users seeking to connect with key stakeholders in the industry.

### Patient Care and Clinical Practices
Users generally appreciate Definitive Healthcare's comprehensive data on practices, quality scores, and affiliated healthcare entities. While some users find the platform valuable for sourcing contact information and conducting outreach to healthcare providers, others highlight the ease of accessing quality scores and readmission data for sales strategies. However, there are mixed opinions regarding the accuracy of provider and practice information, with occasional inaccuracies reported. Despite this, the platform's ability to filter and search for specific areas, technologies, specialties, procedures, and quality programs is acknowledged as beneficial for users in their roles within the healthcare industry.

### Sales and Business Development
While some users praise Definitive Healthcare for its robust sales and business development tools, others have raised concerns about the platform's limitations in this area. The feedback indicates a divide in user experiences, with some finding the sales features invaluable for strategic selling, while others criticize the outdated user interface and lack of integrations with popular software. The issue of outdated and incomplete contact information within the database has also been highlighted, leading to frustrations among sales teams trying to target specific contacts. Despite the positive aspects mentioned, the overall sentiment regarding Definitive Healthcare's sales and business development capabilities appears to be varied and dependent on individual user needs and experiences.

### Healthcare Financials and Reporting
Users appreciate Definitive Healthcare's ability to provide detailed financial information sourced from Medicare cost reports, which they find reliable and useful for comparisons. While some users find the data export feature and hospital search filter beneficial for analysis, others express concerns about customer service, pricing, and data quality. Despite mixed opinions, many users leverage Definitive Healthcare's healthcare financials and reporting capabilities to enhance their sales strategies and decision-making processes.

Users commonly recommend using the free version of BeanFlumper instead of purchasing the full version. They find the free version to be sufficient for their needs and see no need to invest in the paid version.

Some users suggest exploring alternative software options before committing to BeanFlumper. They mention that there are other similar products available on the market that offer comparable features at a lower price point or with better performance.

Several users advise reaching out to customer support for assistance with any technical or usability issues. They have found that customer support is responsive and helpful in addressing their concerns and providing solutions to any problems they encounter while using BeanFlumper.

Valuable Information: Many users have expressed appreciation for the valuable information provided by Definitive Healthcare. They mention that the information is well-organized and useful for their needs. It includes details on executives, financials, technologies utilized, and contact information.

Easy Contact Sourcing: Users find it easy to source contact information and conduct outreach to healthcare providers using Definitive Healthcare. They mention that the contact information is high quality and easy to pull. The ability to filter by location is significant for their industry.

Data Exporting: Users appreciate the ease of downloading and exporting information into Excel using Definitive Healthcare. They mention that the hospital search filter is helpful in narrowing down results. The data comes from reliable sources like Medicare cost reports.

Cons:
1. Inaccurate and Outdated Contact Information: Many users have complained about the contact data in the platform being outdated, inaccurate, and lacking detail in phone numbers and contact information. This has caused frustration for users who rely on this information for their business needs.
2. Glitches and Prompt Issues: Users have experienced glitches with exporting data and encountered prompts when closing tabs, which has disrupted their workflow and caused inconvenience.
3. Outdated User Interface and Lack of Integrations: Several reviewers have criticized the outdated user interface of the platform compared to competitors and expressed dissatisfaction with the lack of integrations with popular software, making it less efficient for them to use.

Definitive Healthcare has become an invaluable tool for users in the healthcare industry, offering a wide range of use cases that have proven beneficial. Users have found the software to be a powerful resource for conducting market research and prospecting customers. It provides comprehensive information on healthcare providers, including the types of services they offer, their charges/claim volume, and the hierarchical structure of health systems. This allows users to gain insights into various aspects of healthcare facilities, such as bed counts, percentage of Medicare, Medicaid, and private insurance, number of ER visits per year, and length of stay. Additionally, the software enables easy comparison between different organizations by combining information from CMS cost reports and creating digestible formats for analysis. The recent addition of dashboards further enhances the ability to compare to national rankings.

One of the standout features of Definitive Healthcare is its ability to facilitate sales conversations and connect users with the right people at hospitals. By providing rapid access to contact information for healthcare providers, it helps improve the speed and efficiency of teams. Users have reported finding value in easily finding specific numbers per hospital and being able to identify executive members and understand affiliations. The software has also been crucial in strategic selling efforts, as it allows hospitals to leverage health system claims information and understand the quality scores of each facility.

However, some users have encountered challenges with outdated or incorrect contact information in the database. They have found other sources like Zoominfo to provide more comprehensive details. Pricing concerns have also been raised by some users who find it difficult to afford the software. Despite these drawbacks, Definitive Healthcare remains an indispensable resource for sales professionals selling into operating rooms as it provides OR contacts and information on the number of operating rooms in hospitals.

Overall, Definitive Healthcare delivers incomparable data for market research, prospecting customers, and keeping track of information within health systems. It has proven valuable in helping users define whether someone is within their ideal customer profile by providing comprehensive information on the size and number of staff within an organization. With its wide range of use cases and features, Definitive Healthcare continues to be a go-to solution for organizations in the healthcare industry.

Definitive Healthcare in Framingham offers a healthcare provider database providing contact data for key stakeholders across as well as data pertinent for population health studies.

Definitive Healthcare

Population Health Management (PHM) Software integrates data from disparate healthcare IT systems storing patient data and securely aggregates it for analysis with the goal of providing improved quality of service in individualized healthcare as well as (less commonly) providing a superior source of data for research. The accessibility and integration of this data should lead to better prediction of individual health risks and more accurate big picture analyses of community health, or trends in across larger groups in a population.

PHMs may also offer a breadth of features encompassing CRM like capabilities for patient engagement supporting health coaching, patient portal, patient knowledge documentation and other teaching tools to support proactive care.

Population Health Management

Likelihood to Recommend

Usability

Support Rating

Zoho CRM

Zoho Analytics

Bigin by Zoho CRM

ZoomInfo Marketing

CEO (Chief Executive Officer)

Definitive Healthcare 2022-12-16 13:51:01

Salesforce Sales Cloud

Salesforce Sales Engagement

Salesforce CMS

Sales Development Representative

Definitive Healthcare 2022-01-13 10:35:19

Zoho Books

HubSpot CRM

Definitive Healthcare 2020-11-23 10:53:34

Definitive Healthcare 2020-02-07 08:30:07

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TrustRadius

Response time

Phone numbers

Key contacts

C suite

Sales team

Integration with popular

Poor customer

Account management

Customer service

Account management team

Linkedin profiles

Good user interface

Automatically updates

Good data

Specific areas

Data and information

Provides a list

Able to submit

Gives insight

Correct data

Home

Population Health Management Tools

We licensed Definitive Healthcare's data to use for prospecting in healthcare. We found it clumsy and non-intuitive, but by far, the biggest issue was the error rates - we experienced errors as high as 30% on some lists.

Sales person was very persuasive.
I feel customer success was nice but not helpful.
In my opinion, they do a good job of locking licensees into contracts where they have all the leverage.

In my experience, the data is shot full of errors. We couldn't use it
Definitive Healthcare needs better data
I know a contact who moved employers 6 mos ago - his data in Definitive Healthcare is STILL INCORRECT

The contract expiration
The date when the contract ends
Or they go out of business

In my experience, We've experienced no value from the data
In my opinion, we've paid for no value
So the RoI is negative

Bigin by Zoho CRM, Zoho Analytics, ZoomInfo MarketingOS

We used Definitive Healthcare to find practices, medical groups, and health systems in our respective territories. We also used it to find appropriate contacts such as head physician, owner, and practice administrator. This helps us ensure that we are reaching out to the correct prospect in the correct location and within the correct specialty. Definitive [Healthcare] also helps show what health systems or medical groups own specific practices, hospitals, and medical centers.

Provides a list of hospitals, health systems, medical groups, and practices
Helps show what locations are under certain systems or groups
Gives insight into specialties and employee counts

Sometimes the contact information is incorrect
There are times when the listed provider or contact is no longer working there
It could integrate with Salesforce

List building
Practice search
Administrator search

Able to find information to leverage during outreach
Reps make smarter decisions

ZoomInfo, Salesforce CMS, High Velocity Sales

We implemented Definitive [Healthcare] for our Sales Team in order to reach C-level and Director level contacts at hospitals and health systems.

Good data and information about health and hospital systems such as size, revenue, software.
Healthcare specific. There's no other noise.

Outdated UI and lacks integration with popular software
Account Management team is unempowered to solve problems or come up with creative solutions.
Slow response time. I waited 3 weeks for a response from their team on a question.
Database lack key contacts especially Director level and above. Poor tool for sales team.
Poor customer service. I constantly felt like I was chasing them for a meeting or on questions.

Definitive Healthcare is being used across the organization. We use it to keep count of information within healthcare systems. It helps us define whether someone is within our ideal customer profile by defining the size and number of staff within an organization.

We can link information directly to Salesforce pages. Automatically updates on pages.
Gives specifics about organizations such as executives, size, revenue, etc.

I have noticed they do not update C suite members often, so when trying to reach out to prospects, the information can be outdated.

Made it easy for us to define which companies we should be reaching out to.
Integration with Salesforce made accounts more efficient.

Definitive Healthcare

Overview

What is Definitive Healthcare?