Deloitte Consulting

Thorough due diligence/questions list

Solid understanding of financial fundamentals at every level of the organization

Ability to recommend and implement relevant financial products (ERP, etc).

Solve complex issues

Strategy development

Implementation

Planning

Assessment

Group facilitation

Improved customer relations/service by introducing proxy measurement metrics, such as consumer satisfaction, customer sentiment, and Net Promoter Scoring.

Improved First contact resolution time by setting up a cross-platform integration that allows case tracking across multiple communication channels.

Helped us proactively reduce Average handle time by improving our agent training methodology and introducing better time-tracking tools to understand how long an agent spends working on an active case.

Understand your needs

Bring best solution

Pricing