Demandforce Reviews

18 Ratings
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Score 8.0 out of 100

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Reviews (1-7 of 7)

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February 26, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We are currently using Demandforce to reach out to existing and past customers to either remind them of needed service or to solicit referrals and/or reviews. We lean it on it as a form of QA checking. It is directly linked/related to QuickBooks desktop, not the web.
  • Ability to create custom format emails (HTML or plain text).
  • The direct feedback from the customer ,and how to channel those responses, is great.
  • Poor execution for RDC/RDS environments.
  • Setup sync is a resource hog. It bogs down every user on initial sync who needs to use/access QB data.
We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
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December 27, 2018
Sara Barrett | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Demandforce for appointment management and electronic patient communication. It is used throughout our entire organization, from our front desk staff to our marketing staff. We use it to securely send automatic appointment reminders, newsletters and text messages to our patients.
  • Automatic Appointment Reminders
  • HIPPA compliant text messaging with patients
  • Marketing
  • Ability to have your newsletters come from a customizable email address
  • More email templates
  • App for iPhone
It is extremely appropriate for any appointment based business - specifically spas, dentists, and hair salons.
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June 23, 2017
Jason McElweenie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It's a great service. I highly recommend it. It helps streamline lead generation. If you're thinking about using it give the demo a try. Their staff is extremely knowledgeable and courteous.
  • It helps where you need it most, in the details.
  • I'm not sure where it would need improvement.
It was very appropriate for my needs
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September 30, 2015
Arielle Calugay | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Demandforce is used to confirm upcoming appointments; allow patients to request appointments online; allow patients to write reviews about their experience during their appointment, and send email reminders to patients who haven't had an exam in over a year, etc. Demandforce is used by the patient relations team who schedule appointments.
  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
  • More communication when updates are made to website and what changes have been made and why.
  • More personalization to cater to the needs of a business.
  • Reviews [should] be posted on business website or connect to Yelp account.

How heavily does your business rely on the internet to schedule appointments/communicate with patients?

What programs/systems does your business use and is it compatible with Demandforce?

Is the IT at your business knowledgeable about Demandforce?

Appropriate to recommend Demandforce at mixers with other optometry offices.

Read Arielle Calugay's full review
December 09, 2014
Curt Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source
We use it as a service for our small business clients. We primarily use the text reminder service and product marketing.
  • Allows for non-human interface input and works with about any company software.
  • Gives you a read on your business immediately
  • Communicates well with your customers
  • I would like to see music with a text reminder
Healthcare or anything with an appointments at retail and retail services. Beauty, Hair and Nail Care is another great example of who should use this service. Also services such as a spa, salon or health club/fitness.
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September 29, 2015
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Demandforce to confirm appointments and encourage reviews of our Salon and Spa. It helps us to maintain quality of our services and customer service experience and has played a key role in keeping us among the top for positive reviews in our industry and our area. Additionally, it has vastly improved our client appointment retention and organization.
  • Reviews
  • Appointment Confirmation
  • Client Retention
  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
It's not something we use for online booking. If Demandforce were to improve the software, we might consider moving from Mindbody Online - it sure would be nice to have everything in one platform.
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April 26, 2014
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Used to market services and products to clients
  • Easy to use
  • Modern templates
  • Integrates with other software
  • Eufora templates
  • Marketing campaign to select from to build a whole years program
  • A person to come into business to train employees
Works well for busy owners
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Feature Scorecard Summary

Customer data management / contact management (2)
8.0
Workflow management (1)
9
Territory management (1)
7
Opportunity management (1)
8
Integration with email client (e.g., Outlook or Gmail) (1)
8
Contract management (1)
7
Quote & order management (1)
7
Interaction tracking (1)
8
Channel / partner relationship management (1)
8
Case management (2)
9.0
Call center management (2)
9.0
Help desk management (2)
9.0
Lead management (1)
9
Email marketing (3)
8.7
Task management (1)
9
Billing and invoicing management (1)
9
Reporting (1)
9
Forecasting (1)
9
Pipeline visualization (1)
9
Customizable reports (1)
9
Custom fields (2)
9.0
Custom objects (2)
9.0
Scripting environment (2)
9.0
API for custom integration (1)
9
Single sign-on capability (2)
9.0
Role-based user permissions (1)
9
Social data (1)
9
Social engagement (1)
9
Marketing automation (1)
9
Compensation management (1)
9
Mobile access (2)
9.0

What is Demandforce?

Demandforce helps small businesses in the dental, medical, spa and salon, automotive and veterinary industries attract new customers and keep current customers coming back. The all-in-one platform offers automated appointment reminders, reactivation campaigns for lost customers, online reputation management, and more. It aims to help simplify your customer communications.

Demandforce Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureOpportunity management

Marketing Automation Features

Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureReporting

Security Features

Has featureSingle sign-on capability

Demandforce Screenshots

Demandforce Video

It’s important to be smart about how you market to and connect with your patients. Demandforce allows you to reduce no-shows and free up valuable time and resources by automating key tasks including, appointment reminders, confirmations, and email marketing. With Demandforce, you get a comprehensive set of tools to manage your online reputation: • Intelligent Reviews - Get more reviews directly on Google with automated email and text review requests. • Multi-listing Management – View all your listings and reviews, including: Google+, Yelp, Facebook, and more, all in one place. • Competitor Dashboard – Easily compare your business ratings, reviews, and promotions to top competitors For more information, visit demandforce.com

Demandforce Integrations

Demandforce Competitors

Demandforce Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Social Media

Demandforce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No