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DemandTools

DemandTools

Overview

What is DemandTools?

DemandTools for AppExchange is a data quality toolset for Salesforce.com CRM centric customers. The product comprises 11 individual modules to control, standardize, verify, deduplicate, import and manipulate Salesforce and/or Force.com data.

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Recent Reviews

TrustRadius Insights

Users have reported that DemandTools is their go-to solution for advanced data transformation and ID reporting in Salesforce. It is highly …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is DemandTools?

DemandTools for AppExchange is a data quality toolset for Salesforce.com CRM centric customers. The product comprises 11 individual modules to control, standardize, verify, deduplicate, import and manipulate Salesforce and/or Force.com data.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.validity.com/demandtools/pr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Cloudingo?

Cloudingo - a cloud-based SaaS, connects to salesforce.com and allows system administrators to scan their entire database for similar or duplicate records. Cloudingo was launched in late 2011. It is well known for its ease-of-use and rich user experience.

What is Dataloader.io?

Dataloader.io delivers a cloud based solution to import and export information from Salesforce.

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Product Demos

DemandTools Demo

YouTube

DemandTools from CRMFusion

YouTube
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Product Details

What is DemandTools?

DemandTools is a data quality platform that aims to ensure data remains a valuable asset.

DemandTools helps users manage CRM data in minutes, not months, so that they have accurate, report-ready data that can be trusted, enabling users to market, sell, and support more effectively.

By fixing common data problems, automating data quality routines, and working within specific processes and customizations, DemandTools is designed to give stakeholders reliable data and insights, encourages CRM end-user adoption, and provide cleaner data with less effort.

DemandTools has 13 modules to make it a versatile and adaptive data quality solution for CRM.

Data Quality Assessment
Understand how strong or weak data is and know where to focus remediation efforts.
Module: Assess
Duplicate Management
Detect, eliminate, and prevent duplicate records from misleading sales and marketing teams and causing friction in the customer journey.
Modules: Dedupe, Convert, DupeBlocker, PeopleImport, Match
Data Migration Management
Maintain data integrity while moving data into and out of Salesforce.
Modules: Import, Export, Delete, PeopleImport, Match
Standardization, mass modification, and business insights
Apply record changes en masse and standardize data to get trustworthy insights in every report.
Modules: Modify, Tune, Reassign
Email Verification
Verify email addresses in CRM to keep communication flowing with customers.
Module: Verify

DemandTools Features

  • Supported: Data Quality Assessment
  • Supported: Duplicate Management
  • Supported: Data Migration Management
  • Supported: Data Standardization and Mass Modification
  • Supported: Record Ownership Management
  • Supported: Mass Lead Conversion
  • Supported: Email Verification

DemandTools Screenshots

Screenshot of DemandTools Home ScreenScreenshot of Modify FormulaScreenshot of Data Quality Automation

DemandTools Video

For more than 20 years, DemandTools has earned a reputation of being the most trusted and dependable set of tools for Salesforce data managers. In fact, it's ranked by G2 Crowd as the #1 data tool based on market presence and satisfaction–and 94% of our reviews are 4 or 5 sta...
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DemandTools Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

DemandTools Downloadables

Frequently Asked Questions

DemandTools for AppExchange is a data quality toolset for Salesforce.com CRM centric customers. The product comprises 11 individual modules to control, standardize, verify, deduplicate, import and manipulate Salesforce and/or Force.com data.

Cloudingo and Experian Address Validation are common alternatives for DemandTools.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of DemandTools are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(160)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have reported that DemandTools is their go-to solution for advanced data transformation and ID reporting in Salesforce. It is highly regarded for its ability to efficiently clean up Salesforce data, preventing the accumulation of junk data in the system. While it may require some initial research to learn how to utilize all its features correctly, DemandTools proves to be a powerful tool for cleaning up messy Salesforce databases.

DemandTools allows users to manipulate large volumes of data quickly and easily, enabling them to save scenarios for different departments and teams. This makes it an invaluable tool for various tasks such as imports, data cleanup, field updates, and targeted marketing data updates. Users rely on DemandTools for managing duplicates on accounts and contacts, converting leads, updating account and contact information, and efficiently transferring data between team members.

One significant advantage of DemandTools is its ability to enable operations teams to make large-scale changes to Salesforce in real-time, creating a more agile company environment. The tool excels at locating and merging duplicate records within Salesforce, as well as updating batches of records simultaneously. Additionally, DemandTools empowers users to format data in Salesforce for intelligent call routing and enhance data for sales and customer success teams.

Administrators find DemandTools indispensable for performing database updates, de-duping scripts, and utilizing scheduled batch functionality. It is leveraged by various departments like Technology and Admissions to effectively de-dupe contacts, accounts, and opportunities. The flexibility of DemandTools with its powerful filtering options plays a crucial role in removing duplicates, ensuring complete records, and facilitating mass movement of data. Overall, users appreciate the power of DemandTools in improving data quality within Salesforce databases.

Powerful and straightforward tool for data maintenance: Users have found DemandTools to be a powerful and straightforward tool for their data maintenance needs. Many reviewers stated that it provides solutions for all their data maintenance requirements, making it an invaluable tool that saves them hours of valuable time on a daily basis.

Customizable scenarios and queries for efficient duplicate search: The ability to fully customize scenarios and queries in DemandTools has been highly appreciated by users. This feature allows them to search for potential duplicates more efficiently, resulting in a streamlined process. Some users mentioned the helpfulness of being able to define the data they want to keep on the resulting record after merging duplicates.

Find/Report IDs feature for easy data searching: Users have praised the Find/Report IDs feature in DemandTools, which has made searching for specific data much easier and saved them significant time. They have also found this feature invaluable when cross-checking external data with internal data.

Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the confusing and non-intuitive user interface of DemandTools, making it difficult to navigate through the modules and perform tasks efficiently. Multiple reviewers have mentioned a learning curve associated with using the software.

Lack of MAC Support and Sub-par Dynamics Integration: Users have expressed dissatisfaction with the lack of support for MAC operating systems and find the user interface complex and difficult to navigate. Additionally, they mention that the software's support for Dynamics is sub-par, leading to a lack of strong relationship with the support team.

Outdated User Interface and Limited Flexibility in Tune Results: Several users find DemandTools' user interface outdated and in need of a refresh. They also desire more flexibility in displaying Tune results, suggesting that improvements should be made in these areas for a better user experience.

Users commonly recommend the following for BeanFlumper:

  1. Utilize the free version: Many users suggest using the free version of BeanFlumper as it provides most of the necessary features without requiring a purchase.

  2. Run the software on your own system: Users advise against using the cloud version of BeanFlumper due to potential lagging issues. They recommend installing and running the software on your own system for a smoother experience.

  3. Consider purchasing for larger businesses: Some users believe that BeanFlumper is more suitable and valuable for larger companies with over 500 employees. They suggest considering a purchase if your business falls into this category, as it may better meet the specific needs of larger organizations.

These recommendations aim to help users make informed decisions about utilizing the free version, avoiding potential lag issues, and determining whether BeanFlumper is suitable for their company size.

Attribute Ratings

Reviews

(1-2 of 2)
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Mike Malone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it as a replacement and enhancement to the native Salesforce tools. DT is more powerful and easier to use. It is used by several departments. We definitely depend on it and have many, many JobBuilder batches using a whole variety of DTs.
  • Allows you to preview your changes before actually making them.
  • Help and training are really good and informative.
  • Would be nice to have Search ability in more areas. Sometimes you have to scroll thru hundreds of fields on multiple objects to find what you are looking for.
  • Sometimes when you want to change a condition, clicking on the condition brings up the condition and value, other times you have to scroll thru and find the field again which is frustrating.
I am fairly new to DT having only used it for about 9 months, but so far am impressed with the features and ability to update Salesforce.
  • We have many automations run using JobBuilder. They do all kinds of things that used to be handled manually. Not sure the exact savings, but it is huge.
  • One area in particular that we've been able to save on staff is by writing a bunch of de-dupe scenarios. We lost 2 people this year to retirement and have not had to replace them.
DemandTools is much more robust than the Salesforce Dataloader. I can do so much more and more quickly with DemandTools.
FormAssembly, Salesforce Marketing Cloud Email Studio, Microsoft 365 (formerly Office 365)
6
Most are Salesforce Admins representing Undergraduate Admissions and Enrollment, Graduate Enrollment and Financial Aid.
3
Some coding knowledge is nice to have, but is not necessary.
A good knowledge of the organization's many custom objects and fields.
Detail oriented mind set is helpful.
  • De-duping
  • Updating Salesforce
  • Ability to schedule scenarios
  • Keeping data in sync
  • One of our SF Admins has done an incredible job writing many de-dupe scenarios which have significantly reduced the amount of manual de-duping necessary.
  • The Admissions Counselors assigned to each student change a couple of times a year and the assignment rules can be quite complex. DT allows us to keep these updated with a minimum of effort.
  • We continue to tweak and improve our de-duping processes.
  • As I learn more about DT, I know I'll find plenty of new uses for it.
DemandTools has enabled us to keep a lean staff and still address the many demands (no pun intended) that working in Higher Education throws at us.
Not Sure
DemandTools was in place when I started. I did not have any involvement in the selection.
Again, I was not involved with the selection.
  • Don't know
  • I was not involved in the implementation. It was before I was hired.
I was not involved with the implementation.
  • no training
It was easy to learn with the help of my boss and co-worker who know the product well.
I'm not sure what configurabiltiy refers to.
No
No
No
To be honest, I have not had to contact support as my boss and co-worker both are well-versed in DemandTools and have been able to answer any questions so far.
  • De-duping. Our many scenarios save tons of tedious manual de-duping.
  • I like the ability to review records and link to them in Salesforce before updating.
  • Sometimes searching thru to find a field can be a pain. It would be nice to have some sort of search ability to narrow down the many fields.
  • Sometimes when you select a field to update it is ready for update. Other times, you have to search thru the field list to find the field even tho you've already selected it in the Conditions.
DemandTools works great, but would be even better if some of the usability issues I've mentioned were addressed.
It's done everything we've needed it to do.
There has not been a time since I started 9 months ago that I've encountered any kind of downtime.
I seldom notice a lag that causes me to wonder what's going on.
  • Salesforce
Not sure
  • No
  • File import/export
  • Single Signon
No
I have not been involved with any integration. Everything was in place when I started.
None at this time.
I was not involved in the sales process
My boss handles vendor relations.
I was not involved in negotiations.
No
No
  • Have not done an upgrade since I started 9 months ago
  • Hopefully some improvement in some of the usability "quirks" I've mentioned.
No
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Currently, the Revenue Operations team uses Demand Tools. We use it mostly for data imports and exports. The ability to merge values with existing values already in Salesforce is a lifesaver. Without this tool, performing data imports would take 100x longer.
  • Merge new values with existing values already in Salesforce.
  • Finds the SF ID when given match criteria.
  • Generates restore file prior to importing new data.
  • The UI is a bit slow and clunky.
  • Native Mac functionality.
Merging new data with existing data. We have quite a few multi-select picklist fields in our Salesforce instance that need to be updated regularly. Being able to merge new data with existing data is extremely helpful. In fact, I just recommended Demand Tools to another user yesterday for this reason!
  • Huge ROI, again, being able to merge data is extremely useful!
I have only used Salesforce's Dataloader.
10
Revenue Operations
3
IT, engineering, admin
  • merging data
  • ID match
  • data exports
  • help with territory carving
  • account hierarchy management
  • duplicate detection
  • automated imports
  • merge
  • territory management
I am not in charge of renewal. I would however recommend that we do renew.
Yes
dataloader
  • Product Features
Merging with existing salesforce data
N/A
  • Don't know
  • was not involved
was not involved in implementation
  • no training
As long as someone on your team is an expert, formal training is not needed.
Just right for our purposes
i do not
none that i know of
No
have not needed support
  • merging existing data
  • de-duplication
  • ID match
  • N/A
can be a bit clunky
it has worked just fine for our purposes, but I can not speak to its scalability
have not had any issues
DemandTools is a bit clunky and slow at times
  • salesforce
data import/exports with salesforce
  • No
not sure
  • File import/export
merge
i was not involved in the initial integration
Works great with Salesforce once integrated
was not involved in acquisition
was not involved with acquisition of software
N/A
no
No
  • n/a
  • n/a
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