TrustRadius Insights
Users have reported that DemandTools is their go-to solution for advanced data transformation and ID reporting in Salesforce. It is highly …
Overview
What is DemandTools?
DemandTools for AppExchange is a data quality toolset for Salesforce.com CRM centric customers. The product comprises 11 individual modules to control, standardize, verify, deduplicate, import and manipulate Salesforce and/or Force.com data.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
N/A
Unavailable
What is DemandTools?
DemandTools for AppExchange is a data quality toolset for Salesforce.com CRM centric customers. The product comprises 11 individual modules to control, standardize, verify, deduplicate, import and manipulate Salesforce and/or Force.com data.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.validity.com/demandtools/pr…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
14 people also want pricing
Alternatives Pricing
What is Cloudingo?
Cloudingo - a cloud-based SaaS, connects to salesforce.com and allows system administrators to scan their entire database for similar or duplicate records. Cloudingo was launched in late 2011. It is well known for its ease-of-use and rich user experience.
What is Dataloader.io?
Dataloader.io delivers a cloud based solution to import and export information from Salesforce.
Product Demos
DemandTools Demo
YouTube
DemandTools from CRMFusion
YouTube
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is DemandTools?
DemandTools is a data quality platform that aims to ensure data remains a valuable asset.
DemandTools helps users manage CRM data in minutes, not months, so that they have accurate, report-ready data that can be trusted, enabling users to market, sell, and support more effectively.
By fixing common data problems, automating data quality routines, and working within specific processes and customizations, DemandTools is designed to give stakeholders reliable data and insights, encourages CRM end-user adoption, and provide cleaner data with less effort.
DemandTools has 13 modules to make it a versatile and adaptive data quality solution for CRM.
Data Quality Assessment
Understand how strong or weak data is and know where to focus remediation efforts.
Module: Assess
Duplicate Management
Detect, eliminate, and prevent duplicate records from misleading sales and marketing teams and causing friction in the customer journey.
Modules: Dedupe, Convert, DupeBlocker, PeopleImport, Match
Data Migration Management
Maintain data integrity while moving data into and out of Salesforce.
Modules: Import, Export, Delete, PeopleImport, Match
Standardization, mass modification, and business insights
Apply record changes en masse and standardize data to get trustworthy insights in every report.
Modules: Modify, Tune, Reassign
Email Verification
Verify email addresses in CRM to keep communication flowing with customers.
Module: Verify
DemandTools helps users manage CRM data in minutes, not months, so that they have accurate, report-ready data that can be trusted, enabling users to market, sell, and support more effectively.
By fixing common data problems, automating data quality routines, and working within specific processes and customizations, DemandTools is designed to give stakeholders reliable data and insights, encourages CRM end-user adoption, and provide cleaner data with less effort.
DemandTools has 13 modules to make it a versatile and adaptive data quality solution for CRM.
Data Quality Assessment
Understand how strong or weak data is and know where to focus remediation efforts.
Module: Assess
Duplicate Management
Detect, eliminate, and prevent duplicate records from misleading sales and marketing teams and causing friction in the customer journey.
Modules: Dedupe, Convert, DupeBlocker, PeopleImport, Match
Data Migration Management
Maintain data integrity while moving data into and out of Salesforce.
Modules: Import, Export, Delete, PeopleImport, Match
Standardization, mass modification, and business insights
Apply record changes en masse and standardize data to get trustworthy insights in every report.
Modules: Modify, Tune, Reassign
Email Verification
Verify email addresses in CRM to keep communication flowing with customers.
Module: Verify
DemandTools Features
- Supported: Data Quality Assessment
- Supported: Duplicate Management
- Supported: Data Migration Management
- Supported: Data Standardization and Mass Modification
- Supported: Record Ownership Management
- Supported: Mass Lead Conversion
- Supported: Email Verification
DemandTools Screenshots
DemandTools Video
For more than 20 years, DemandTools has earned a reputation of being the most trusted and dependable set of tools for Salesforce data managers.
In fact, it's ranked by G2 Crowd as the #1 data tool based on market presence and satisfaction–and 94% of our reviews are 4 or 5 sta...
Show More DemandTools Competitors
DemandTools Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
DemandTools Downloadables
Frequently Asked Questions
DemandTools for AppExchange is a data quality toolset for Salesforce.com CRM centric customers.
The product comprises 11 individual modules to control, standardize, verify, deduplicate, import and manipulate Salesforce and/or Force.com data.
Cloudingo and Experian Address Validation are common alternatives for DemandTools.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of DemandTools are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(160)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have reported that DemandTools is their go-to solution for advanced data transformation and ID reporting in Salesforce. It is highly regarded for its ability to efficiently clean up Salesforce data, preventing the accumulation of junk data in the system. While it may require some initial research to learn how to utilize all its features correctly, DemandTools proves to be a powerful tool for cleaning up messy Salesforce databases.
DemandTools allows users to manipulate large volumes of data quickly and easily, enabling them to save scenarios for different departments and teams. This makes it an invaluable tool for various tasks such as imports, data cleanup, field updates, and targeted marketing data updates. Users rely on DemandTools for managing duplicates on accounts and contacts, converting leads, updating account and contact information, and efficiently transferring data between team members.
One significant advantage of DemandTools is its ability to enable operations teams to make large-scale changes to Salesforce in real-time, creating a more agile company environment. The tool excels at locating and merging duplicate records within Salesforce, as well as updating batches of records simultaneously. Additionally, DemandTools empowers users to format data in Salesforce for intelligent call routing and enhance data for sales and customer success teams.
Administrators find DemandTools indispensable for performing database updates, de-duping scripts, and utilizing scheduled batch functionality. It is leveraged by various departments like Technology and Admissions to effectively de-dupe contacts, accounts, and opportunities. The flexibility of DemandTools with its powerful filtering options plays a crucial role in removing duplicates, ensuring complete records, and facilitating mass movement of data. Overall, users appreciate the power of DemandTools in improving data quality within Salesforce databases.
Powerful and straightforward tool for data maintenance: Users have found DemandTools to be a powerful and straightforward tool for their data maintenance needs. Many reviewers stated that it provides solutions for all their data maintenance requirements, making it an invaluable tool that saves them hours of valuable time on a daily basis.
Customizable scenarios and queries for efficient duplicate search: The ability to fully customize scenarios and queries in DemandTools has been highly appreciated by users. This feature allows them to search for potential duplicates more efficiently, resulting in a streamlined process. Some users mentioned the helpfulness of being able to define the data they want to keep on the resulting record after merging duplicates.
Find/Report IDs feature for easy data searching: Users have praised the Find/Report IDs feature in DemandTools, which has made searching for specific data much easier and saved them significant time. They have also found this feature invaluable when cross-checking external data with internal data.
Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the confusing and non-intuitive user interface of DemandTools, making it difficult to navigate through the modules and perform tasks efficiently. Multiple reviewers have mentioned a learning curve associated with using the software.
Lack of MAC Support and Sub-par Dynamics Integration: Users have expressed dissatisfaction with the lack of support for MAC operating systems and find the user interface complex and difficult to navigate. Additionally, they mention that the software's support for Dynamics is sub-par, leading to a lack of strong relationship with the support team.
Outdated User Interface and Limited Flexibility in Tune Results: Several users find DemandTools' user interface outdated and in need of a refresh. They also desire more flexibility in displaying Tune results, suggesting that improvements should be made in these areas for a better user experience.
Users commonly recommend the following for BeanFlumper:
-
Utilize the free version: Many users suggest using the free version of BeanFlumper as it provides most of the necessary features without requiring a purchase.
-
Run the software on your own system: Users advise against using the cloud version of BeanFlumper due to potential lagging issues. They recommend installing and running the software on your own system for a smoother experience.
-
Consider purchasing for larger businesses: Some users believe that BeanFlumper is more suitable and valuable for larger companies with over 500 employees. They suggest considering a purchase if your business falls into this category, as it may better meet the specific needs of larger organizations.
These recommendations aim to help users make informed decisions about utilizing the free version, avoiding potential lag issues, and determining whether BeanFlumper is suitable for their company size.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
December 01, 2020
A Salesforce Admin's Best Friend
I use DemandTools nearly every day as the Salesforce Administrator. I use Mass Effect and Mass Impact the most to help insert new records in bulk to mass edit records. We have done extensive rebuilding of our org over the past year and without the ability to update tens of thousands of records in bulk, it would have been nearly impossible.
- More functional than DataLoader.
- Easily make changes to thousands of records at a time.
- Identify dupe accounts quickly and mass merge.
- The UX is atrocious- like windows 95 bad. It needs help.
- Needs a Mac version. I need to use a PC emulator to run the software.
- Cloud based would be even better but I do understand the value of desktop based.
- Massive Time Savings. Being able to ID and mass merge thousands of dupes has saved countless days.
- Data cleanup and data integrity are easier to manage with DemandTools.
I found DemandTools to be a more robust solution that others on the market and despite the aged interface, its still very powerful and easy to use. I needed an all in one solution and DemandTools provides me all the functionality i need and then some.
5
Team members from within Information Systems, Sales Operations, Marketing Operations, Business Intelligence and the lead Salesforce Administrator are the primary users of DemandTools.
1
Our Salesforce Administrator handles all in-house support and training for any other team members that need to use DemandTools. In order to use it, a user goes through 1:1 training with the admin on the specific functionality needing to be used and then are tested using dummy data and DemandTools connected to a Sandbox.
- Data Cleanliness
- Mass Update/Insert of Records
- Deduping records
- Re-assigning ownership after employee turnover
- We have been able to repair corrupted data by pulling historical reports in SFDC and setting corrupted data values back to their original value prior to the change
- We've successfully removed or merged 40k+ instances and counting of duplicate account records in our org
- We are able to quickly add target accounts to our org each quarter and get them in front of Sales Reps immediately.
- Email Connect is a feature we'll be using soon to help validate our database iteratively by enriching a different batch of records each both to ensure the full database is verified each year
- We've never used Report Edit but with the number of reports we now have, it would be fun to explore the benefits of it
No
We needed a product that was more robust that Salesforce DataLoader that we could use to help maintain our Salesforce org and DemandTools was recommended to us by other SFDC Admins.
I wouldn't change it too much. I'd say it would have been better to have an evaluation plan to go through each feature, understand it's pros and cons, test it and see if it provides value in a more deliberate process than just toying around and giving the thumbs up for purchase
No
I didn't know it existed, if it does.
No
We've actually never sent in a support ticket nor have we needed it. Its a pretty straightforward to use product which I think is the key to exceptional support.
We use demand tools on a daily basis. We are duplicating our contact records based on set rigid or loose scenarios. Only the CRM department is using this tool. We find it to be very easy to use once you get to know how to use it. The UI can look a bit old school but it works well. It addresses the problem of duplication of records in our system.
- It can run automatically over night.
- It is much more feature packed then standard salesforce de-duping.
- We enjoy the ability to grab large amounts of records with this tool.
- The UI could be different, as it is older looking.
- More tutorial videos for newer users.
- Being able to dedup data on a mass scale.
- Cleaning up and merging large amounts of data.
- Working with custom objects even though it takes much longer.
- API calls are used when working with custom objects.
Standard salesforce de-duping does not have enough function to perform the things we need.
5
CRM team, admins, data analysis users
2
Analytical personality with a willingness to learn new things.
- When data in your org is messy and unclean
- when manual de-duping is not fast enough
- when new data is entering the system daily.
- We use the find and discovery tool to get data from our org
- We have created scenarios to keep our system clean
- We have users use demand tools to pull IDs
- using the email validator
No
- Product Features
- Product Usability
The ability to de-dup mass amounts of records in our system. This was the most important factor as without the bulk features we would not have the ability to see de-duping on a scale that we need. We also enjoy the built in fuzzy matching logic that demand tools provides.
we would not change our evaluation process
- Implemented in-house
No
Change management was minimal
Demand tools does not install into salesforce so there was no issue with that. We just need to to understand the proper permissions when starting up the tool
- permissions with the users
- initial login and data work
No
It is not in the budget and we do not have enough issues with demand tools to justify a purchase of premium support.
No
When we first got the tool we had a 1:1 call with a support agent to walk us through all the features and function of the tool. We were not just left alone to figure out the tool ourselves. We still refer back to this recorded meeting today to see how things are done in demand tools if we have a problem.
- Single table de-dup with standard objects
- Find and discover IDs from my own CSV
- Update/upserting new records
- Custom object de-duping requires lots of api calls.
December 04, 2014
DemandTools is a must have for Salesforce data hygiene
Score 10 out of 10
Vetted Review
Verified User
- The tools for deduping records are very complete. Not only will it clean up duplicates within the same database, but you can compare leads to existing account and existing contacts to look for duplicates in separate databases.
- They have several ways to do mass updates of multiple records at one time, and I had done updates of 50,000+ records at one time so it will handle large batch updates.
- I have yet to find something that I think they do poorly. The tool is focused in some very specific areas but handles those areas very well.
- The most easily quantifiable return is the cleaning of duplicates. When we first loaded data into Salesforce we had no tool for cleaning duplicates and were loading spreadsheets that a number of different people had collected and maintained over the years, along with lists we got from vendors and trade associations we work with. We had a ton of duplicates in the system but within 30 days of of implementing DemandTools we were able to eliminate 30% of our database of over 400,000 total records from accounts, contacts and leads. This was not eliminating names but just cleaning up the mess we had loaded. Since then i have had our data looked at by several different people outside our company for multiple different reasons, and in most cases I got positive feedback about how duplicate-free our database is.
- We use DemandTools to help control data within Salesforce. It is our primary way to clean up duplicate records, do mass updates and edits to records and for reassigning large blocks of records as needed. I consider DemandTools as being like Norton was for Windows in the early days. It provides the utilities you really must have to manage the data effectively
No
- Implemented in-house
- Online training
No
January 21, 2013
Saved hours of admin time.
Score 10 out of 10
Vetted Review
Verified User
- Easy to learn the basics. Offers more advanced functionality if you take the time to learn.
- Saves dozens of hours for administrators and end-users use by reducing the number of existing existing duplicates and reducing the number of duplicates created during mass imports.
- Easy mass record updates.
- Can be cumbersome when making query edits
- A basic event import, including dedupe, that might take 8-20 hours using Excel + Data Loader takes one hour.
- Data import / dedupe. The former is much easier, and deduping is much much faster and cleaner.
Excel + SFDC Data Loader
- Implemented in-house
- Online training
- Self-taught
No
October 18, 2012
Great data hygiene tool.
Score 10 out of 10
Vetted Review
Verified User
- Does everything we need. Allows us to automate tasks nightly for standard clean-ups that occur when humans touch the data – (country, abbreviations, etc…).
- Database standards = better data
- Time savings – merge/duplicate processes are almost impossible to measure; mass-reassignment of contact and account owners in hours. Things that would take many, many hours of manual work are done very quickly. Automated and saved processes ensure that you are using identical criteria every time.
Marketing
- Database hygiene and maintenance
- Database standards implementation
- List uploads – SFDC data uploader can be a dangerous tool without a lot of guardrails, this allowed for much more controls
- De-duplication efforts
Dataloaded in Salesforce.com
Had previous personal experience and their reputation was extremely strong.
We had already done due diligence once before and had the product but IT discontinued because no one was using it prior to me requesting.
- Implemented in-house
- Self-taught
No
- Salesforce.com
It's critical for us and works perfectly. As an AppExchange app, the integration is native.