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Dentrix

Score9.5 out of 10

25 Reviews and Ratings

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What is Dentrix?

Dentrix is a practice management software for dentistries that supports both the clinical and business sides of a practice. Dentrix helps build a practice with integrated eServices — dental software that adds new capabilities to your system — and "Dentrix Connected" products from dental technology companies.

Categories & Use Cases

Reviews

What users are saying about Dentrix.
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Dentrix G7 Is Great for Private Dentists, and just OK for FQHC Offices.

Incentivized
Brad Walker
Information Technology Audit Manager in Information Technology at EA Hawse Health Center (51-200 employees employees)

Use Cases and Deployment Scope

Dentrix has been in use for our company since we moved away from HealthProXL back in 2017. Dentrix allowed us to convert all of our pre-existing paper records into scanned documents that were saved within the Dentrix EMR system.

Patient care wise, Dentrix has provided all the basic capabilities to provide successful patient care along with their great technical support. Being that I'm in IT, I don't handle the patient care aspect, but I support our dental staff who provides the patient care. Dentrix support is excellent to work with, they understand the problems and detail what they are going to resolve the problems.

Dentrix G7 has allowed us to have a greater EMR system setup than the first EMR and paper records combination.

Pros

  • Detailed Charting
  • Excellent technical support
  • Ease of installation of the software

Cons

  • Limited capabilities for capturing demographic data for reporting purposes for FQHC's in the G7 version. (Enterprise Edition is needed for this)
  • Inability to run G7 at multiple sites without a terminal server setup and limited speeds.
  • Better image integration with DEXIS.

Most Important Features

  • Dental Charting
  • Xray/Imaging capture by Dexis and storage in Dentrix
  • Billing and front office scheduling.

Return on Investment

  • Dentrix has streamlined going from paper records to full EMR
  • Dentrix has allowed for better data sharing between dental providers and staff.
  • Dentrix has allowed for staff to see more patients through streamlining features.

Alternatives Considered

EagleSoft

Other Software Used

PracticeStudio, Rx30, Lytec

Love it!!

Incentivized
Mona Edwards
Healthcare Administrator in Corporate at Central Florida Healthcare (201-500 employees employees)

Pros

  • user friendly
  • lots of features
  • Billing is easy

Cons

  • treatment planner improvement
  • Have to click to many times to get to some steps
  • Difficult to email the ledger to a patient
  • Would like to be able to customize it more
  • Sometimes it freezes

Most Important Features

  • Charting is very detailed
  • Treatment Plans
  • Appointment scheduling is easy
  • finance
  • patient portal
  • patient communication

Return on Investment

  • Allows you to change the date to any date - Negative
  • Simple Document center
  • Sometimes it runs slow
  • Support
  • return on investment
  • integration was easy
  • positive impact

Alternatives Considered

athenaClinicals

Other Software Used

athenaClinicals, Medisoft, Kareo EHR

Dentrix was good when we had 3 practices, but not great as we grow

Incentivized
Verified User
Director in Social Media (51-200 employees employees)

Use Cases and Deployment Scope

We schedule patients, keep track of patient and family records, we upload x-rays to Dentrix and also save a lot of time because we do not have to use paper any more to track our patient information. We upload health history forms. The problem that it helps with is making sure all our patients' information is safe and secure.

Pros

  • Scheduling.
  • Charting.
  • Syncing quickly.

Cons

  • Outdated--it's not cloud based.
  • Does not pull reports we need for patients like demographics in flow charts.
  • Is not an open API.

Most Important Features

  • Patient security.
  • Scheduling.
  • Family files.

Return on Investment

  • Saved us lots of time.
  • Given us consistency among charting.
  • Organized our communication internally.

Why you should get Dentrix!

Incentivized
Verified User
Consultant in Marketing (1-10 employees employees)

Use Cases and Deployment Scope

I help to implement Dentrix together with my marketing tool (Gohighlevel) and we use it hand in hand to ensure that patients show up for their appointment.

Pros

  • Patient management and keeping records.
  • Good charting notes on a medical level.
  • Good revenue tracking capabilities.
  • Good fast sms reply system.

Cons

  • Bad pipeline management system.
  • Old in UI.
  • Complicated to start using.

Most Important Features

  • Patient management.
  • Revenue tracking.
  • Recare reminders.

Return on Investment

  • Increase ROI.
  • Negative - creates confusion if a patient is a marketing lead patient.
  • Increase recare scheduling.

Alternatives Considered

EagleSoft

Other Software Used

Slack, Discord, Keap (formerly Infusionsoft)

Dentrix Review

Incentivized
Verified User
Professional in Professional Services (11-50 employees employees)

Pros

  • Support
  • Imaging integration

Cons

  • Support hours on weekends
  • E-services

Most Important Features

  • Imaging integration
  • Ease of use
  • Support

Return on Investment

  • Positive -saves time in regards to eliminating paper charts