Dentrix Reviews

5 Ratings
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Score 8.9 out of 101

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Debra Reiner profile photo
Score 10 out of 10
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We use Dentrix throughout our whole office. Dentrix offers tools that assist us in all areas of our practice, that includes tools for the front desk, clinical work, and business areas. Dentrix features a lot of tools to make scheduling patients’ appointments seamless and easy!! It can also be used to manage claims and multiple other billing tasks.
  • Patient Charting is very detailed and easy to do.
  • Scheduling appointments is quick and allows for a lot of information to be inserted.
  • Document center is well put together and is simple.
  • Room for improvement with customization. Wish there were more options for personal settings.
  • Some times it feels there is too many places to put information. Patient Chart, document center, journal, ledger, and patient chart. We have a little bit of miscommunication in our office as to where to find information. Should be able to take any information and plug into all areas it pertains to.
  • Letters are very confusing and could be a little easier to integrate.
  • Unscheduled treatment plan report does not show that patients have already appointed for some on the treatment list
  • Dates on notes allows you to change the date to whatever you would like. For example the doctor did notes for a patient and by accident changed the date to the the upcoming year and signed it. Now that note is a year in advance and because she signed it theres nothing we can do but append it. You shouldn't be able to go ahead for the clinical notes date.
Helps with a paperless office, Dentrix is a powerful practice management software specifically for dental offices, and is supportive and most third-party manufacturers are able to be used for sensors, cameras, and scanners.
Read Debra Reiner's full review
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Score 8 out of 10
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Verified User
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Dentrix is the backbone of our dental office. Our whole office uses it from front to back. This product always has updates for new features or bug fixes.
  • Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
  • Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
  • Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.
  • We didn't think the reminder system was enough for our business... there need to be ways to be reminded of the patient's needs.
  • Electronic claims was a little complicated and we stopped using that feature.
  • There tend to be glitches, but they are always fixing that. The GURU runs VERY slow and doesn't prove to be a good tool for visual education.
Dentrix proves to be a great dental software program with loads of features to make your life easier; whether it be in the front or back office. We look forward to all the new updates coming our way that will help simplify Dentrix.
On the other hand, there are SO many features and no one to train you in depth about any of it! We have asked numerous times to get a basic demo on how to get information such as putting in a new patient, adding insurance, running reports etc. Stuff that we already know. Their training are also very basic and never (even when you ask) will they help you go into all the features, they say there are manual and training guides online. How are we supposed to know everything it does and how to use it!
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Loyd Dowd, DDS FICOI MCSD profile photo
Score 8 out of 10
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I built my network and my first version of Dentrix by myself in 1995 back when it was a separately owned company from Utah. Not something I'd recommend these days as Windows Server security and complexity is vastly more complicated than NT 4.0 server in 1995. Support has gone down since Henry Schein bought Dentrix. They outsource support to India or some other foreign country in that region. It's a crap shoot when you call level 1 support whether you get someone who can actually understand your question and knows how to fix the problem. It we don't get a good level 1 support tech we ask for at least a level 3 tech based in the United States. These people always understand English well and are usually very competent. If they can't fix the problem they'll kick it up to the highest level, level 4 support and they usually get the problem fixed. I almost installed Patterson Dental Eaglesoft a couple of years ago because of their built-in word processor and ease of sending nice snail mail to patients but their tooth chart is from the Stone Age compared to Dentrix' tooth chart and charting capabilities.
  • Charting is easy and fast
  • It's relatively fast on a gigabit network
  • It's relatively easy to bridge to other software packages like Dexis and Sidexix
  • You have to use an outside word processor like Microsoft Word to merge patient data with and send a nice snail mail letter to a patient. Email is impersonal in my opinion.
  • Bring support back to the United States
  • Train level 1 support techs much better
Dentrix is suited for the smallest practice with only one doctor. It's not for very large practices especially when they have multiple locations. Dentrix Enterprise is for that group.
Read Loyd Dowd, DDS FICOI MCSD's full review

Dentrix Scorecard Summary

About Dentrix

Dentrix is a long extant dental practice management software supported by Henry Schein, one of the oldest companies in medical supplies, devices and software. Dentrix includes ePrescribe, and eBilling, staff training and revenue management, and business intelligence support. Given the dominant position of Dentrix, many additional modules (e.g. marketing) will boast integration capability with Dentrix.
Categories:  Dental

Dentrix Technical Details

Operating Systems: Unspecified
Mobile Application:No