TrustRadius Insights
Dentrix has been utilized since 2017 to seamlessly convert paper records into scanned documents within the Dentrix EMR system. Users have …
Overview
What is Dentrix?
Dentrix is a practice management software for dentistries that supports both the clinical and business sides of a practice. Dentrix helps build a practice with integrated eServices — dental software that adds new capabilities to your system — and…
Recent Reviews
Product Demos
Voice Perio Dentrix Ascend | Webinar Demo
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Ascend Demo
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Appt Check-In Demo
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Modern, Cloud-Based Dental Practice Management with Dentrix Ascend
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Introducing Dentrix Ascend
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Product Details
- About
- Tech Details
What is Dentrix?
Dentrix is a practice management software for dentistries that supports both the clinical and business sides of a practice. Dentrix helps build a practice with integrated eServices — dental software that adds new capabilities to your system — and "Dentrix Connected" products from dental technology companies.
Dentrix Video
Overview of Dentrix
Dentrix Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
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Reviews and Ratings
(23)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Dentrix has been utilized since 2017 to seamlessly convert paper records into scanned documents within the Dentrix EMR system. Users have found it to be a valuable tool for digitizing and organizing patient information, eliminating the need for cumbersome paper charts. The software offers basic capabilities for successful patient care and is complemented by excellent technical support, ensuring a smooth transition from paper-based to digital record-keeping. With Dentrix G7, users can easily set up the EMR system and access it from any clinic, enhancing efficiency and convenience.
The web-based program of Dentrix has proven to be user-friendly, offering features like line-item accounting and user-defined reports. These functionalities assist dental offices in managing their front desk operations, clinical work, and business areas effectively. Dentrix plays a crucial role in scheduling patient appointments, managing claims, and facilitating other billing tasks. It was developed in 1995 by a user who recognized the challenges of paper charting and the need for integration with digital imaging software. Over time, Dentrix has evolved to become one of the top leaders in the dental software industry, providing a reliable backbone for dental offices.
Not only does Dentrix streamline operations and improve workflow efficiency, but it also prioritizes data security. By eliminating the reliance on paper records, Dentrix helps ensure that patient information remains safe and secure. Additionally, dentists have found value in utilizing Dentrix alongside marketing tools to ensure that patients show up for their scheduled appointments. This further enhances patient engagement and practice productivity. Overall, Dentrix serves as an essential solution for dental offices seeking to optimize their record-keeping processes while providing efficient patient care.
Based on user reviews, a common recommendation for Dentrix is to consider other options such as Open Dental for cheaper and easier-to-use software. Users also suggest utilizing the training offered by Dentrix despite its expensive cost and evaluating specific needs and costs before choosing Dentrix. Additionally, seeking guidance from experienced users or Dentrix support when encountering difficulties is advised. It is also recommended to compare Dentrix with other software options and attend training sessions to fully utilize its capabilities.
Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
- Scheduling.
- Charting.
- Syncing quickly.
- Outdated--it's not cloud based.
- Does not pull reports we need for patients like demographics in flow charts.
- Is not an open API.
May 31, 2022
Why you should get Dentrix!
- Patient management and keeping records.
- Good charting notes on a medical level.
- Good revenue tracking capabilities.
- Good fast sms reply system.
- Bad pipeline management system.
- Old in UI.
- Complicated to start using.
- Detailed Charting
- Excellent technical support
- Ease of installation of the software
- Limited capabilities for capturing demographic data for reporting purposes for FQHC's in the G7 version. (Enterprise Edition is needed for this)
- Inability to run G7 at multiple sites without a terminal server setup and limited speeds.
- Better image integration with DEXIS.
October 14, 2021
Love it!!
- user friendly
- lots of features
- Billing is easy
- treatment planner improvement
- Have to click to many times to get to some steps
- Difficult to email the ledger to a patient
- Would like to be able to customize it more
- Sometimes it freezes
July 20, 2021
Dentrix Review
- Support
- Imaging integration
- Support hours on weekends
- E-services
February 25, 2020
Dentrix implementation at large hospital system
- Focus on dental specialty.
- Support.
- Dated system.
- User interface.
June 21, 2018
Best thing ever, if we knew...
- Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
- Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
- Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.
- We didn't think the reminder system was enough for our business... there need to be ways to be reminded of the patient's needs.
- Electronic claims was a little complicated and we stopped using that feature.
- There tend to be glitches, but they are always fixing that. The GURU runs VERY slow and doesn't prove to be a good tool for visual education.
May 21, 2018
Dentrix two thumbs up!!!
- Patient Charting is very detailed and easy to do.
- Scheduling appointments is quick and allows for a lot of information to be inserted.
- Document center is well put together and is simple.
- Room for improvement with customization. Wish there were more options for personal settings.
- Some times it feels there is too many places to put information. Patient Chart, document center, journal, ledger, and patient chart. We have a little bit of miscommunication in our office as to where to find information. Should be able to take any information and plug into all areas it pertains to.
- Letters are very confusing and could be a little easier to integrate.
- Unscheduled treatment plan report does not show that patients have already appointed for some on the treatment list
- Dates on notes allows you to change the date to whatever you would like. For example the doctor did notes for a patient and by accident changed the date to the the upcoming year and signed it. Now that note is a year in advance and because she signed it theres nothing we can do but append it. You shouldn't be able to go ahead for the clinical notes date.
- Charting is easy and fast
- It's relatively fast on a gigabit network
- It's relatively easy to bridge to other software packages like Dexis and Sidexix
- You have to use an outside word processor like Microsoft Word to merge patient data with and send a nice snail mail letter to a patient. Email is impersonal in my opinion.
- Bring support back to the United States
- Train level 1 support techs much better