Deputy

Deputy

Customer Verified
Top Rated
TRUE
About TrustRadius Scoring
Score 8.6 out of 100
Top Rated
TRUE
Deputy

Overview

Recent Reviews

The Deputy of our business

8
March 28, 2022
We set up an off-shore team comprising our customer service team and other departments. We needed a platform to manage the scheduling …
Read full review

5 Star Deputy!

9
January 14, 2022
I use Deputy to easily schedule, approve time sheets and post shifts. Deputy saves time with key features such as the ability to approve …
Read full review

Deputy Review

10
December 17, 2021
It is being used by the whole organisation for registering their start and end shifts and as well as applying for leaves, communication …
Read full review

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Deputy, and make your voice heard!

Pricing

View all pricing

Scheduling Only

$2.50

Cloud
per user

Scheduling, Time and Attendance

$4.50

Cloud
per user

Enterprise

Custom pricing for enterprise clients

Cloud
per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.deputy.com/pricing?utm_sour…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Deputy?

Deputy is a web-based workforce manager solution. Deputy is designed to help users simplify their scheduling, timesheets, tasking, employee communication and administrative tasks. It includes various apps and one click payroll integration that aim to make workforce management easier.

The Deputy platform enables users to schedule in line with demand, prepare accurate payroll, and communicate more clearly. Deputy streamlines employee admin, so teams can focus on what matters.

Deputy aims to help businesses become more profitable, connected, and trusted by each team member — their goal is to make that happen for workplaces in every community, worldwide.

Deputy boasts more than 250,000 workplaces internationally as users. Businesses across industries can manage their staff, give teams a way to track their shifts, and free up time for people to focus on what’s important to them.

Deputy Features

  • Supported: Scheduling
  • Supported: Timesheets
  • Supported: Time Clock
  • Supported: Payroll Integration
  • Supported: Communication
  • Supported: Task Management
  • Supported: Mobile
  • Supported: Performance Management
  • Supported: Time Tracking
  • Supported: Shift Planning

Deputy Screenshots

Manage your business from your pocket.  See who is currently on the clock and who is late.What if someone doesn't show up for a shift? Find a replacement from your phone in seconds!Enterprise level experience in an elegantly designed iPad app.

Deputy Videos

Get started in minutes, schedule staff efficiently, and connect your teams. Deputy makes managing people simple. Learn how to get the most out of Deputy, from scheduling to timesheets and payroll.
Get started in minutes, schedule staff efficiently, and connect your teams. Deputy makes managing people simple. Learn how to get the most out of Deputy, from scheduling to timesheets and payroll.

Deputy Downloadables

Deputy Integrations

Deputy Competitors

Deputy Customer Size Distribution

Consumers2%
Small Businesses (1-50 employees)68%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)5%

Deputy Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States of America, Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Deps, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina, Burma, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Rep, Chad, Chile, People's Republic of China, Republic of China, Colombia, Comoros, Democratic Republic of the Congo, Republic of the Congo, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Danzig, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon, Gaza Strip, The Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Holy Roman Empire, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Republic of Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jonathanland, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, South Korea, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mount Athos, Mozambique, Namibia, Nauru, Nepal, Newfoundland, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Ottoman Empire, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Prussia, Qatar, Romania, Rome, Russian Federation, Rwanda, St Kitts & Nevis, St Lucia, Saint Vincent & the, Grenadines, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe
Supported LanguagesEnglish, French, Italian, German, Portuguese, Simplified Chinese, Spanish, Traditional Chinese

Comparisons

View all alternatives

Frequently Asked Questions

What is Deputy's best feature?

Reviewers rate Availability highest, with a score of 9.4.

Who uses Deputy?

The most common users of Deputy are from Small Businesses (1-50 employees) and the Hospitality industry.

Reviews

(1-25 of 407)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Deputy to track all of our retail store employee hours, and then import that over to Gusto for our payroll. It works really well, and we haven't had any software issues. We tried a phone app before Deputy. However, the problem we ran into was that after phone updates it didn't auto-launch, or an employee might forget their phone, etc. So, having Deputy run on a tablet that they can check into every shift was the far easier method. The ability for it to intergrade with Gusto was also a plus!
  • Tracks Clock In/Out
  • Has an easy break timer for employee's.
  • Integrates with our payroll provider.
  • It sometimes gets stuck on the clock-out function. You may have to hit that button several times occasionally.
I think that if you have hourly employees that need an easy way to clock in and clock out, that Deputy succeeds in providing an easy to use, and inexpensive solution. The only other method we've used is time cards, but I can't stand being that antiquated. Plus you would need to manually enter everyone's times into payroll.
The easy to understand and operate user interface for the end-users is important. You don't want employees stuck trying to figure out how to clock in and out.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use deputy for the following Creating employee schedules & shifts Employees clocking in & clocking out for shifts [management] of employee [time-off] requests Managing & approving employee timesheets Importing employee timesheets into our payroll system in order to process payroll[.]
  • Creating employee schedules[.]
  • Biometric clock in on [iPad.]
  • Importing employee timesheets into payroll system[.]
  • User interface could be improved[.]
Deputy is a great software platform for businesses that need to be able to oversee all the components of their employee work schedules. You can easily create shifts and schedules for employees, and regularly consistent schedules are easy to duplicate so that way you're not manually creating shifts every week. Their iPad app works great for clocking in & clocking out functionality, and they even have biometric and location stamping for each employee timesheet, so you know that it was actually the employee clocking in at the business location. Managing and approving timesheets is simple and works well with payroll.
Everything is fairly [straight] forward and simple to use. There are some things on the admin side of the software that require some digging around in the settings to set up, but for the most part[,] once everything is customized to your business's needs, it is smooth sailing. It is very simple for the employees to use.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Deputy allows us to have a concise scheduling program that flows between all areas of our brewery. Whether production or front of house it affords my employees to manage their time and see their schedules in advance. The ability to geotrack logins allows the management team to see that offsite events are being attended by the right people who have been scheduled.
  • Scheduling.
  • Leave requests.
  • Time management.
  • Payroll tracking.
  • Selective schedule viewing for different levels of usage.
Deputy has been great for schedule management, but we have had to remove some employee access to the whole schedule as some employees were tracking others hours and complaining about hours worked. It would be great if we could select out certain employ to have limited access that was allocated by the management team.
Very intuitive and straightforward interface and usability.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We set up an off-shore team comprising our customer service team and other departments. We needed a platform to manage the scheduling (Workforce management) and leave balances of our entire off-shore team. We currently use a deputy to manage this. Our teams’ schedules change on a monthly basis and the deputy makes it easy for us to create rosters in advance and track who starts when, who is late, and who is on leave.
  • Rostering (shift scheduling)
  • Leave management
  • User management
  • Easier integration management
  • More integrations
  • Cleaner UI
  • Simpler UI for leave configurations
Scheduling: we use Deputy for scheduling our multiple teams. I like the way we can set up multiple teams and view their schedules easily. Our most used feature and I find it good. Timesheets: Timesheets are automatically created and are easy to review, edit and approve.Shift start and end: Employees can start their shift and end their shift easily, this allows us to see if they are working OT, starting early or late. UI: overall I like the UI, it’s simple and easy to use. Areas to improve: The integration page is not very flexible and limited, integrations can be improved.
Deputy is a powerful tool. It’s easy to use and very cost-effective and valuable. It does what we need to do and has saved our business effort, time, and money.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use deputy to make rosters and record the working hours of our staff. We also use it for reporting purposes to assess out total labor costs for each month.
  • Rostering
  • Labor VS revenue report
  • Timesheets
  • Rostering
Deputy is great for recording time sheets. The approval process is so flexible and super easy.

It is easy and saves alot time in the payroll process, It gives the real time details and actual information of employee work times which is very accurate.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The main reason why we use Deputy is to track the hours our employees work to specific job sites. With this product, we can schedule employees and also have them manually enter timesheets. We also use Deputy to create different types of reports, and you can modify the reports for your needs. Deputy also makes it easy for us to onboard new employees online, which saves a lot of time for us and the employees.
  • Onboarding with ability to add extra documents needed.
  • Good to be able to set up several jobs/locations.
  • Integration with several accounting systems.
  • Reminders for both employer and employees.
  • Message function.
  • Deputy needs to add a comment symbol in timesheets!!!!! So easy to miss when employees have written a comment without it.
I don't know if it would be less appropriate at all really. I looked at and tried out multiple time tracking apps before choosing Deputy, and so many apps did not suit our needs as a construction company and personal preferences. Deputy is very adaptable to your needs, and they really want to be the best time tracking app out there. If something doesn't suit your needs, they try to improve the product.
Like I've already mentioned, before choosing Deputy we tried at least 5 other time tracking apps, but none of the others really suited us and our needs. Deputy is easy to use for both management and employees. It is very affordable, you pay for the exact number of employees you have. It is also great that it communicates well with our accounting system Xero.
Score 10 out of 10
Vetted Review
Reseller
Review Source
I am working in an accounting firm and Palisade is one of our clients. Deputy is not directly used by our firm but by Palisade Hotel. I introduced and implemented Deputy to Palisade Hotel 4-5 years ago and since then Hotel start managing their staff very effectively and managers are top of the employees' timesheet and rostered hours. We can now, track their time very easy, estimate future weeks salary cost and prepare very accurate payroll reports.
  • Timesheets.
  • Time tracking.
  • Integration with accounting system.
  • Integration with awards.
  • Tasks.
  • Project or job management.
It is well suited for Hospitality with high number of casuals, part timers, and employees. Deputy kiosk makes it very easy for employees to clock in and out and prevents buddy punching. They can straight see their rostered hours and it makes it very easy for managers to review and approve timesheet at the end of the day. It is all on the cloud, fast and easy. When you are dealing with high number of employees and mostly on hourly base, things can get out of hand and Deputy makes it very easy to keep track of everyone's status. I think Deputy would not suit well for the businesses where most employees are full timers and tracking hours of each employee are not very critical.
Deputy is super easy to use, very simple platform. I did not have any employees having hard time to use Deputy both Kiosk features or mobile application, even less computer savvy staff was able to use Deputy without any trouble. Managers also can easily track actual hours against roasted hours and it makes a quick decision if hours should be approved or not. In terms of integration to accounting system, it is also very fast and easy, data is very accurate and it gives me full confidence for the payroll information.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Deputy is being used to track employee shift start and end times as well as breaks. It has conveniently been set up on a wall-mounted tablet, which also enables it to capture a picture when accessed. This prevents employees clocking in or out for other people. Managers are also able to easily publish schedules and access or edit timesheets and record time off.
  • Easy for employees to use
  • Updating information, adding and archiving employees is quick and convenient
  • Managers can track and edit timesheets easily
  • Schedules can be created, published, and sent directly to employees
  • Reports need to include more information, like positions
  • Better integration with digital HR platforms
  • Not having to set different departments to separate locations/areas, requiring an extra clock-in tablet
Deputy is great for a small to medium-size businesses that has multiple locations. As part of the process, it will track how an employee clocked in/out and from what device. While you can also change the geofence settings to restrict clock-in access to a single device and ensure employees cannot clock in on their phone/off property, it still requires separate locations/areas to be set up for different departments.
Employees are satisfied with the process and the accessibility of the app. Managers are comfortable with the functionality for scheduling and timesheets, especially as they can approve them at the end of the week from home if needed. Integration and reporting are limited and affect the overall ease of use for HR.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We schedule our entire staff through Deputy and use the journals as a method for recording disciplinary actions and the news feed for company communication. We have different positions, responsibilities, and skills tagged by employees. Staff can request time off for approval by management, and their annual PTO balances are tracked.
  • Scheduling employees in different areas
  • Mobile app for employee communication
  • Time tracker
  • Allow for more HR content to be managed at onboarding
  • Notifications are spotty, don't always get push notifications on my phone
Deputy is perfect for a part-time workforce when managing younger employees. The mobile app is extremely user-friendly and allows for staff to communicate with each other and develop a sense of community without being bombarded with messages that may not be relevant to them. Scheduling is very easy with templates and auto-fill as long as you have your employee training and availability up to date.
Deputy is robust but well laid out from a user's perspective so not difficult to navigate. Much of the scheduling is easier on a desktop browser, but the mobile app is good too if you need to use it in a pinch.
January 14, 2022

5 Star Deputy!

Score 9 out of 10
Vetted Review
Verified User
Review Source
I use Deputy to easily schedule, approve time sheets and post shifts. Deputy saves time with key features such as the ability to approve multiple time sheets with one click and the ability to copy and paste shifts from using previous weeks. The News Feed feature is also a great resource to provide updates to team members.
  • Timesheet approvals
  • Scheduling
  • News Feed feature
  • Location of employee clock in
Deputy is well suited for employers where employees work from home. I can see Deputy being great for employers who also have multiple locations that employees attend to!
There have been times Deputy has not loaded for employees to clock in for short intervals. Overall though, it is very user friendly.
Score 4 out of 10
Vetted Review
Verified User
Review Source
I use Deputy for rostering and timesheets. Previously employees had to write their times down on a hardcopy timesheet. Using Deputy allows staff to access roster and timesheet from anywhere and means I do not have to store hardcopy timesheets, etc.
  • Schedules are easy to read.
  • Able to easily differentiate between staff e.g. Clinical and Reception.
  • Timesheets are easily confirmed and approved.
  • I haven't previously used online rosters or timesheets so hard to compare. However, I find it can be quite clunky... approving leave is a bit of a process.
  • Ideally, when logging on to Deputy the current schedule and timesheet would be displayed. It seems I always have to change the date fields to align with the current date.
New employees - employee onboarding is a great feature, however, it does not populate the employee's personal details (e.g. address field, next of kin). This can cause confusion to the new employee when I ask them to complete their personal details. I'm not particularly enamoured of the leave requests and processing however this is probably something I need to set up better in Deputy and Xero. I think using Deputy in a large company would be onerous.
As previously stated I feel Deputy is a little clunky. I don't complete a timesheet however my staff does, and sometimes they find it clunky and not quite as easy to use. Also, as previously stated, Leave could be more streamlined.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I use Deputy for staff scheduling and staff communications of the DTC/Hospitality department here at the winery. We do not use it company-wide and we do not use it for timecard management.
  • Creating a schedule of part time workers based on their reported availability
  • Maintaining a communications channel with part-time staff members that are rarely on duty at the same time
  • Creating a schedule across several different job duties in a multi-role hospitality environment and a crew that is sometimes cross-trained for multiple job assignments
  • I have been disappointed at the ability to customize individual worker preferences without outright hard limits to hours permitted per week. (i.e. Person A likes to work 2-3 times per week while Person B prefers 4-5. Person C likes shorter shifts while Person D likes longer shifts) For this reason, I am not able to use the auto-scheduling function as I'd hoped.
  • There are odd and annoying glitches in the app. For example, the dropdown of staff available for particular shift auto scrolls when I move my mouse, sometimes making it quite difficult to select the employee I'm targeting without creatively moving my mouse in and out of the dropdown menu. This started happening a few months ago. Another example: When an employee is using the Unavailability feature and selects a "begin" date, the app always plugs the PREVIOUS day's date into the "end" date field. This causes some of my employees to have difficulty making their entries.
  • We do not use the app for timekeeping. Very disappointed that, despite that, the app always lists staff as late to work. This should be something that we can turn off since we don't use it for clocking in or out.
  • Would love it if the News Feed had more formatting options (i.e. bullets, bold, italics, that sort of thing.)
Overall, I am happy with Deputy's capabilities as it pertains to scheduling and staff communications. I have not utilized the timekeeping features but the fact that it integrates with certain payroll platforms would likely be a plus for businesses that would like that added feature. The fee structure of the monthly price per employee is very reasonable for what the app offers. There are some areas that could benefit from some improvements in layout and function but nothing too detrimental to the overall experience.
Overall, the product is very good at simplifying the scheduling and communication channels of my department. There are some glitches within the app that negatively impact some of the ease of use for a few of the features but nothing that can't be worked around. There appear to be regular updates, though, so I am hopeful that the developers are attentive to user feedback and will address these occasional bugs moving forward. Nothing serious, just minor inconveniences.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Used for rostering, updates and timesheets. Eradicates double handling, easy and efficient to use
  • Moving shifts - loading templates
  • Approving timesheets
  • Calculates business costs, including providing weather updates helps with planning out the roster
  • Changes to shifts - text notifications can be confusing and messy
  • Visibility of staff pay rates should be hidden to other staff members including managers
  • Onboarding
Text notifications are sent however do not have details about which shift has changed. My staff need to compare against the previous text which can be somewhat confusing and messy especially if it is a small change eg to come in/ stay back one hour earlier/later
There is a lot of room for improvement. Would be great if desktop functionalities are eventually accessible on mobile too eg. approving timesheets - rounding to the nearest hour. Text notifications could be neater and clearer. Overall happy with how much time has been saved and easy for staff to swap shifts
December 17, 2021

Deputy Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
It is being used by the whole organisation for registering their start and end shifts and as well as applying for leaves, communication between employees and management and rostering. Deputy has allowed my business to cut out on all the manual paperwork and also it stores all the records for each individual employees. Each employees can have access to their roster and can make or apply for changes anywhere and anytime through their app. So the convenient and easily access to the app has been really helpful.
  • Rostering.
  • Signing in and out for their shifts.
  • Leave management.
  • Communication between employees and management.
  • Integration to Xero - not all the payroll items appear on Xero eg uniform allowance - we have to manually add it to Xero.
  • Functions missing in Deputy for Xero payroll in our industry.
  • same glitch constantly appeared every few month despite already addressed to the support team.
  • changing employees roster through the app isn't working as I have to request permission from the employees rather than just allocating it.
Overall Deputy is a great software as it is user friendly and reliable. A lot of the functions are well designed and really handy for the day to day operation for managing the employees. It is also handy how the shifts are able to be integrated to our payroll system Xero to cut out the time to process the payroll. There are some areas which I have stated earlier which I think Deputy could look at closely to further improve their software. Price wise, I think it is a bit high especially if you have lots of employees, so maybe they could factor these carefully going forward.
It is a great software. User friendly and lots of well thought out functions.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We utilize Deputy as our solution to a traditional time clock system. We had issues with our previous systems not providing a robust feature set. Deputy provides a traditional "punch clock" solution alongside "web clock" solutions for our customer service and off-site staff. The overall scheduling features have been impressive, allowing us to generate disparate schedules that we can cycle between according to the staffing needs for each day.
  • Deputy is very good at allowing us to structure and maximize a staffing schedule for our production floor. It provides very useful features to ensure that a schedule's open seats have all been filled with available staff.
  • It provides a very flexible system for adding new types of working and non-working time types. This is very valuable for us, as we sometimes have unique needs as a small company; Recently we went through a physical floor redesign where we had associates that were paid off-site on an "on-call" status. We wanted to keep track of these hours separately and Deputy allowed us to do that seamlessly.
  • The process for approving and exporting payroll hours is very user-friendly. We've had great success training our managers on the system. The export fields are a huge convenience for us, as we export the data to be handled by an external HR program.
  • Their behind-the-scenes API was a must-have for us. We were able to build a middleware program between Deputy and our HR software to both audits and process the data in a clean and efficient manner. Having that access allowed us to cut hours off of payroll processing each week.
  • Deputy's UI is constantly changing, which is good, but there are still a lot of gains to be made. Some areas are a little opaque when it comes to training new users.
  • The system for applying types of available time off (vacation, sick, bereavement, etc) to employees in the system needs work. We shouldn't need to upgrade to an enterprise solution just because we want all of our employees to have the same set of time benefits by default. We should be able to set up a template that can be applied to new employees, but Deputy does not currently allow for this.
  • Deputy needs to improve the ability to round up and clean up/archive old data. We had an instance where a manager incorrectly set up a bunch of new time types during COVID to cover the governmental time benefits at the time. There was no way to remove/hide/delete those types, so we're stuck with them forever now. It has made it extremely confusing for other managers moving forward, even after we renamed them.
Deputy is really great at managing large workforces, especially across multiple locations. The system exceeds expectations when it comes to managing roles in a company; It makes it easy to cover jobs without concern. However, it is not as great at managing a workforce with static responsibilities. It leans heavily towards the idea of "filling roles with bodies" rather than "each worker has a unique role." That may just be a factor of the type of work we do, but it means that while Deputy is great at what it does, it can be a little awkward for us to use. For example, it is not really appropriate in our situation for Deputy to offer to "fill a role" from an absentee with other workers; They don't have the same skill set, but Deputy doesn't make it particularly easy to define all of that. If we had a lot of generalists in our employ, I could see how it would make things much easier.
Overall the usability is good. That being said, we have had some less tech-savvy employees have difficulties getting used to the system. It has a pretty modern approach to UI/UX, and as a result, it can alienate less savvy users. In particular, some of the interfaces for managing schedules make assumptions about how the user will interact with the interface. As a result, some of our older managers felt a little lost when they were trying to understand what the system could do, and how they could accomplish it.
December 14, 2021

An honest review

Tiffany Cavazos | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Deputy helps keep me organized when it comes to keeping track of my employees' time and location. Its ease of use makes making adjustments seamless and easy.
  • Tracks location of clocking in and out.
  • Keeps accurate record of employees' time.
  • Could simplify the use of entering multiple time cards.
  • Alerts when an employee hasn't clocked out.
Deputy is well suited for any company that allows its employees to manage their time remotely. The location feature is a plus when ensuring employees are where they are needed to be.
Deputy is very user-friendly and easy to navigate. Compared to similar software Deputy exceeded my expectations.
Deputy has increased productivity by awarding us software that is easily navigated.
December 09, 2021

Deputy Review

Score 4 out of 10
Vetted Review
Verified User
Review Source
We switched from OnTheClock to Deputy as we wanted deep integration with our payroll service and with our Identity Management System (Azure AD). The time-keeping features seemed good and the approval system looked good. It was all web-based which was a plus. It costs more, certainly, but if it saved me time on the payroll I was willing to pay for it. The onboarding process was fairly straightforward. You create an account as you would anywhere by filling in your company details. Deputy does have quite a few different pre-packaged locale-specific timekeeping/tracking rules. An example is the California overtime rules. I liked the break-tracking system where you can just have a checkbox where the employee attests they took their breaks as [opposed to] having to have everyone clock out for a few minutes [which] is silly and cumbersome [I think]. The approval system is cool but I [personally] don't like the fact it doesn't snap to the current pay period when you opened it. It takes you to where you were last from an approval standpoint [I've found]. There is a "next week/last week" slider but if we're using semi-monthly pay periods, as we are, then these do not align [ I believe]. [In my opinion], the software should snap to our defined pay periods when selecting next/back on the approval system. It does integrate [well] with OnPay [which is] our payroll system so there is that at least [I believe]. The hours are brought in with a click of the button. One core feature I wanted was [the ability] to use the SSO option with Azure AD, which Deputy [I believe] says it supports. I have [personally] spent months on this trying to get it to work. [The way I see it] Deputy's setup guides do not match their product's GUI [I have found] but I thought I would be able to get around it and figure out where things go. [From what I discovered] SSO would not work. I tried to get help from support and eventually I got escalated to someone [I believe] appeared to know what they were doing far more than the other people who were pretty useless [in my opinion]. [Speaking personally] I had to rope in Deputy's CEO before this happened though, via LinkedIn, as the normal channels for support were going nowhere [I believe]. Unfortunately, the issue was never resolved [to my satisfaction]. I have [personal experience with] setting up Azure AD SSO with numerous other apps we use and the process is always the same so [in my opinion] I don't feel I set it up wrong. [As far as I'm concerned] either the data provided is incorrect or Deputy's system is broken. I [personally] suspect it has to do with the fact that Deputy gives you regional servers to use and also a personalized FQDN you can use [which] I believe is related. In the end, to this day, I still do not have SSO working [to my satisfaction]. [The way I see it] Deputy loses a lot of points on my review for the way this whole experience relating to SSO not working [the way I see fit]. [As far as I'm concerned] it took way too much effort to get to someone knowledgeable [and] the issue was never resolved [to my satisfaction] even after hours of effort on my part working with support over something that normally takes about 5 minutes to set up with any other Azure AD SSO enabled app I've [used]. [In my opinion], the lack of ability to carry the ball to the finish line leaves me unhappy with what else will be left in a similar condition that might I run into payroll-wise. Overall [I found] the software itself seems capable and I think people with large teams will enjoy the scheduling elements that I don't really use. [In my experience] the costs can scale up quickly though so be careful there. [I believe] if you are someone who needs a lot of hand-holding, I would warn you that if a IT pro had this much trouble with Deputy's software then I fear you may fare far worse [in my opinion].
  • Time Tracking
  • Approvals
  • Integration with Payroll Platform
  • Technical Support is not effective
  • Azure AD implementation does not work correctly
[My own feeling on the subject is] that large teams will probably enjoy the features much more than a smaller team. [In my opinion] I would not have signed up with Deputy had it not been for the integration with my payroll provider. [From my point of view] the cost is not worth it for a small team. [I've found] it has a lot of features geared towards big teams and those are not things you can "opt-out" of from a cost/tier standpoint [as far as I'm concerned].
I believe Deputy is great as far as the clock-in/out ability and overall employee interface. The loss of two stars is because the lack of SSO has caused me friction in having to log in with another password [as far as I'm concerned].
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Deputy for scheduling and timesheets. Deputy integrates well with our payroll provider, OnPay. Deputy helps my team stay connected by using push notifications to notify my team members of updated shifts, complying with state labor laws by reminding employees to take their required breaks, and providing easy access for employees to clock in and out using the app on their phone.
  • Time tracking
  • Scheduling
  • Mobile app
  • Labor law compliance
  • Not easy for management to assign PTO hours without first having employees request time off
Deputy [is] well suited for time tracking in a small business. If you are a small and growing business that wants software that can scale with your business, then Deputy is a great solution to use. Deputy works well within the fitness industry, where employees can be classified based on job role, location, and pay grade. If you are a solo entrepreneur without employees, then Deputy might not be suited for you.
Deputy is user-friendly and easy to understand for users with basic to moderate computer knowledge. The Employee is simple and easy for employees to understand. Employees get push notifications when shifts are scheduled and can clock in and out easily directly from the phone or kiosk, or using the website. The only challenge we’ve had is the ability for management to assign leave to employees who have not yet requested time off.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are an Amazon Delivery Service Partner. We use Deputy to schedule shifts for our 77 drivers and 6 dispatchers.
  • It allows me to pre-plan schedules weeks and even months in advance and publish them.
  • It allows me to adjust schedules every day so I know where I am vulnerable to callouts.
  • It allows me to communicate in general announcements to my team.
  • Deputy helps me customize features when I need that and when such things are not already available in the UI.
  • It allows me to copy this week's schedule and paste it into the scheduling for future weeks.
  • Probably I can do this, but I don't like employees putting up their shifts on offer to replacements. I want them to come through management.
I know that in the transportation business it is well suited. I imagine that it would also be a good fit for hospitality businesses.
I think I've answered this in my replies to previous questions.
Sheila Bonilla | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Deputy to schedule employees. They clock in using Deputy and you know their location when they clock in. They clock in using their smartphone, so there is no added expense for time clock equipment or updates. Employees are sent their schedule when the schedule is posted. The program notifies you when the employee is unavailable to work. It also alerts you when the employee is scheduled for too many hours. User friendly.
  • Easily categorize employees according to title.
  • Clear scheduling at your fingertips.
  • Deputy is straight forth and easy to use the way it is.
If you are a new business owner, just starting out or an existing business, Deputy is perfectly suited for quick and precise employee scheduling. You can set the employee for unavailability due to leave and annotate missed work due to illness.
Deputy is a great product.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Myself and other hourly employees at our firm use Deputy to clock in and out. It also houses some basic personal information such as email, phone number, address, emergency contact person, etc. Deputy has an app for iPhone and Android users, which is convenient for those of us who like to clock in on our phones, rather than wait for our computers to turn on in the morning and navigate to the website. Deputy also has a handy little map of the office and shows you how far away you are, and how accurate the location details are. we are not currently using this feature, but I did notice that Deputy also gives you the option to request time off within their system, which is very convenient.
  • Allows you to clock in and out on an App.
  • Shows you when you are in range of your office on a map.
  • Allows you to clock out for lunch breaks and request PTO within the system if your office elects to use those features.
  • Not many bad things to say, maybe add some more color to the page. There is a lot of empty, white space.
  • I get a notification every day reminding me to clock out about 10 minutes after I've clocked in. I'm not sure if this is necessary. It's nice, but maybe the reminders should come later in the day.
I love that I can use an app rather than a website to clock in. I used to work at a firm where my computer would take FOREVER to turn on in the morning, and then by the time I navigated to the website to clock in I had lost 5-10 minutes of my day. This never happens with Deputy and I don't think I can say that I've ever had an issue with the app crashing or not working. It is also very easy for my boss to go in and correct my time if I ever forget to clock in. I think Deputy has more features than our firm needs it for, but I have noticed that Deputy would be well suited for keeping track of PTO and requesting days off. I don't think we would use Deputy for anything else other than clocking in and out and maybe using it for tracking PTO in the future.
I've never had an issue navigating Deputy, it is extremely easy to use and I have never had any issues with the website or the app. I think it is the perfect choice for our firm's needs at this time, and it could probably do more for us in the future if we decided we wanted to start using it for those tasks.
December 07, 2021

Police Review

Score 5 out of 10
Vetted Review
Verified User
Review Source
This [Deputy] is our daily scheduling tool. This is geared for more business use than general law enforcement but is enough for our needs. Law enforcement isn’t worried about an ROI. There are analytics present that are irrelevant for patrol scheduling. There is a chance that as a global tool for the entire organization, there is [a] benefit, but not for a smaller agency.
  • Daily Scheduling
  • Leave Requests
  • Unavailability
  • Multiple roles on daily calendar. I would like to have the ability to assign people multiple shifts or assignments in a different role each day. That is to say I can only assign one person to one type of shift per day whereas I’d like to be able to assign multiple to help the officers manage their day.
  • Shift warning mute
  • Gear for LE
We have officers who are assigned to different beats throughout the day. It would be helpful to allow for multiple assignments to be issue[d] per person per day. Also, as we routinely have 10-hour shifts, I don’t need to see the warning after each entry.
The program is very straight forward and easy to use.
Na
December 06, 2021

Deputy brings the best

Score 10 out of 10
Vetted Review
Verified User
Review Source
My business uses Deputy on a daily basis. It helps my employees to clock in, request time off, and keep track of their hours. I also write the weekly schedules on it and can check staffing expenses as I do it. I like that it allows me to input information on my staff such as contact information, pay, and job qualifications.
  • Makes scheduling easy
  • Makes clocking in and out easy
  • Has an easy to use app for your phone
  • Makes requesting time off and seeing your schedule easy
  • I would like more customizable options per store
  • Having an option to just have leave or unavailability, but not both offered
It was a large step up from Kronos, which we used before. Even my older staff, who do not know how to use a computer, have been trained to log in, clock in and out, and request time off. When I write schedules, I love the copy and paste feature, it saves me a lot of time.
The fact that my older staff, that do not know how to use a computer, can accurately clock in and out, request time off, and view their schedules, shows how easy Deputy is to use. The app you can download on your phone, it makes these actions, even more, user-friendly.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Deputy for rostering as well as [the] staffing cost analysis, as well as payroll integration into Xero[.]
  • Rostering
  • Staff unavailability
  • Estimated staffing costs
  • Functionality of app, sometimes does not allow staff to clock in[.]
  • No bulk time sheet action[]
  • Message board area would benefit from being able to keep relevant important posts separate and searchable[.]
Really easy to use and to onboard new staff[.]
Simple to use and access as well as good for staff on phone apps[.]
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Deputy mainly for rostering as we were manually creating rosters in excel, we found it difficult and [time-consuming] to continue this as our team grew. It has solved our onboarding process as well making it far easier to set up new staff within deputy and also directly [transfer] to Xero.
  • Onboarding process
  • Rostering
  • Alerts to staff
  • Interaction with Xero
  • Automation of pays
  • Updates of pay award rates
Fantastic for rostering and planning shifts. It is easy to save shift templates for different scenarios and this makes it so easy. It also puts [the] onus back on staff to manage their shifts instead of management. The onboarding process is really simple too, this has saved time making it automated instead of manually being triggered. One of the frustrations with [the] deputy is the timesheets interaction with Xero. We still have to manually create payslips in [Xero] because [the] deputy can’t [separate] different day/pay grades causing issues with net pays.
Again need better interaction with Xero[.]