DERDACK Enterprise Alert Reviews

3 Ratings
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Score 10.0 out of 100

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Reviews (1-3 of 3)

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November 10, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
As a professional services company, we use DERDACK Enterprise Alert across our whole organization. It helps to find the right people in the right time for our customers' and our own service requests.
  • Team planning
  • Acknowledgement of service requests
  • GUI and dashboards
  • Deployment (cloud or on-premises)
  • More integrations with other ITSM vendors
DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.
Quick and accurate responses. Very responsive to enhancement requests.
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January 27, 2020
Roger Salinas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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DERDACK Enterprise Alert is used by the IT department here at Frost Bank. DERDACKEnterprise Alert provides public visibility of on-call schedules for many IT teams. Team members can self manage on-call calendars and swap schedules without having to involve us, keeping the on-call page up to date. Integrates with Active Directory for easy import of user-profiles (work phone, mobile phone, email address), and we can keep our alert data on-premise. DERDACK Enterprise Alert integrates with Exchange, Lync, and our Avaya Voice system. Ability to track alerts and see if they were successfully delivered, auto-escalation to the backup person, or team manager if a warning is not acknowledged within a time interval. It gives us the ability to centralize alerts and view alerts from multiple monitoring systems into one view.
  • Self Managed On-Call scheduling for teams.
  • Ability to back track an alert and review the stages of escalation.
  • None to mention at this time. Our suggestions have been addressed or recommendations to approach an issue that was given with a was valid.
Many, if not all, our IT users that use DERDACK Enterprise Alert enjoy the friendly approach to editing their team's on-call calendar. Administration maintenance is very minimal, and support always provides a solution where needed.

Minimal administration overhead. Stable product. It is built for auto-failover to DR or secondary system if needed.


Read Roger Salinas's full review
January 15, 2020
Jean Muller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use DERDACK Enterprise Alert in conjunction with our monitoring systems to alert us on any issues being experienced in our environment. Our Internal IT department uses the system, although we monitor our client's environments as well. DERDACK Enterprise Alert helps us to respond to issues quickly and not miss our SLAs
  • Excellent Service
  • Extraordinary Product
We have been using DERDACK Enterprise Alert for many many years. It has been a reliable and stable system, and even when our other systems have not. It is fast and integrates very quickly into our other monitoring and service desk systems taking out the human fail factor.
The best experience.
Read Jean Muller's full review

What is DERDACK Enterprise Alert?

Targeted Alerting - Anywhere Incident Remediation

DERDACK Enterprise Alert® is an alert notification & mobile response software for operations teams in manufacturing, utilities, IT services, transport & logistics. It connects to mission- and business-critical systems to fully automate alerting processes and to enable a fast, reliable and effective response to major technical incidents.

Enterprise Alert provides persistent mobile alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information.

Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available.

IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience.

With the mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks. The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console.

Categories:  IT Alert Management

DERDACK Enterprise Alert Features

Has featureMobile alert notifications with real-time tracking, escalation and duty-schedule-based routing
Has featureAnywhere ad-hoc collaboration via chatops and conference bridging
Has featureGenuine anywhere incident remediation with a mobile app

DERDACK Enterprise Alert Screenshots

DERDACK Enterprise Alert Video

Brief conceptual overview

DERDACK Enterprise Alert Integrations

DERDACK Enterprise Alert Competitors

DERDACK Enterprise Alert Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

DERDACK Enterprise Alert Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
25%
Enterprises (> 500 employees)
75%

DERDACK Enterprise Alert Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar
Phone
Email
Forum/Community
FAQ/Knowledgebase

DERDACK Enterprise Alert Technical Details

Deployment Types:On-premise
Operating Systems: Windows
Mobile Application:Apple iOS, Android, Windows Phone
Supported Countries:Worldwide
Supported Languages: English, German, Dutch

Frequently Asked Questions

What is DERDACK Enterprise Alert?

German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas.

What is DERDACK Enterprise Alert's best feature?

Reviewers rate Support Rating highest, with a score of 10.

Who uses DERDACK Enterprise Alert?

The most common users of DERDACK Enterprise Alert are from Small Businesses and the Information Technology & Services industry.