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Targeted Alerting - Anywhere Incident Remediation
DERDACK Enterprise Alert® is an alert notification & mobile response software for operations teams in manufacturing, utilities, IT services, transport & logistics. It connects to mission- and business-critical systems to fully automate alerting processes and to enable a fast, reliable and effective response to major technical incidents.
Enterprise Alert provides persistent mobile alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information.
Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available.
IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience.
With the mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks. The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console.
- Supported: Mobile alert notifications with real-time tracking, escalation and duty-schedule-based routing
- Supported: Anywhere ad-hoc collaboration via chatops and conference bridging
- Supported: Genuine anywhere incident remediation with a mobile app
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|Small Businesses (1-50 employees)||0%|
|Mid-Size Companies (51-500 employees)||25%|
|Enterprises (more than 500 employees)||75%|
|Mobile Application||Apple iOS, Android, Windows Phone|
|Supported Languages||English, German, Dutch|
- Team planning
- Acknowledgement of service requests
- GUI and dashboards
- Deployment (cloud or on-premises)
- More integrations with other ITSM vendors
- Self Managed On-Call scheduling for teams.
- Ability to back track an alert and review the stages of escalation.
- None to mention at this time. Our suggestions have been addressed or recommendations to approach an issue that was given with a was valid.
Minimal administration overhead. Stable product. It is built for auto-failover to DR or secondary system if needed.
- Excellent Service
- Extraordinary Product