DERDACK Enterprise Alert

DERDACK Enterprise Alert

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Score 10.0 out of 100
DERDACK Enterprise Alert

Overview

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Pricing

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What is DERDACK Enterprise Alert?

German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.derdack.com/how-to-buy

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is OpsGenie?

OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.

What is Moogsoft?

Moogsoft is an IT alert management platform from the San Francisco-headquartered company of the same name with an office in the UK... also comprising the original developers of IBM's acquired Netcool technology.

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Product Demos

Accelerate incident alerting, response and resolution
01:51
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Features Scorecard

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Product Details

What is DERDACK Enterprise Alert?

Targeted Alerting - Anywhere Incident Remediation

DERDACK Enterprise Alert® is an alert notification & mobile response software for operations teams in manufacturing, utilities, IT services, transport & logistics. It connects to mission- and business-critical systems to fully automate alerting processes and to enable a fast, reliable and effective response to major technical incidents.

Enterprise Alert provides persistent mobile alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information.

Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available.

IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience.

With the mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks. The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console.

DERDACK Enterprise Alert Features

  • Supported: Mobile alert notifications with real-time tracking, escalation and duty-schedule-based routing
  • Supported: Anywhere ad-hoc collaboration via chatops and conference bridging
  • Supported: Genuine anywhere incident remediation with a mobile app

DERDACK Enterprise Alert Screenshots

Screenshot of Screenshot of Sample ArchitectureScreenshot of Admin ConsoleScreenshot of Mobile Incident Response and Resolution App

DERDACK Enterprise Alert Video

Brief conceptual overview

DERDACK Enterprise Alert Integrations

DERDACK Enterprise Alert Competitors

DERDACK Enterprise Alert Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)75%

DERDACK Enterprise Alert Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesWorldwide
Supported LanguagesEnglish, German, Dutch

Frequently Asked Questions

German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas.

PagerDuty, xMatters, and Everbridge IT Alerting are common alternatives for DERDACK Enterprise Alert.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of DERDACK Enterprise Alert are from Small Businesses (1-50 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews and Ratings

 (3)

Ratings

Reviews

(1-3 of 3)
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Score 10 out of 10
Vetted Review
Reseller
Review Source
DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Many, if not all, our IT users that use DERDACK Enterprise Alert enjoy the friendly approach to editing their team's on-call calendar. Administration maintenance is very minimal, and support always provides a solution where needed.
Jean Muller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have been using DERDACK Enterprise Alert for many many years. It has been a reliable and stable system, and even when our other systems have not. It is fast and integrates very quickly into our other monitoring and service desk systems taking out the human fail factor.
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