Desk.com

Desk.com Reviews

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What is Desk.com?

Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce. It is no longer sold.

Desk.com collects and organizes all of an organization’s customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives business simple tools to effectively respond to their customers.

Desk.com is a Salesforce product and provides seamless integration with Salesforce CRM.

Desk.com is designed to help businesses take control of their customer support! The vendor offers demos and free trials.

Desk.com Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Q and A
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Phone support
  • Supported: Social integration
  • Supported: Email support
  • Supported: Help Desk CRM integration

Additional Features

  • Supported: Salesforce Integration

Desk.com Screenshots

Desk.com ConsoleDesk.com Issue ScreenDesk.com Reporting and Analytics

Desk.com Video

Desk.com helps you make customers happy. The out-of-the-box customer support app has everything fast-growing companies need to provide awesome customer service and grow their businesses faster than ever.

Desk.com Integrations

Desk.com Competitors

Desk.com Pricing

Desk.com Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

What is Desk.com's best feature?

Reviewers rate Support Rating highest, with a score of 7.6.

Who uses Desk.com?

The most common users of Desk.com are from Mid-size Companies and the Computer Software industry.