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Desk.com (discontinued)

Desk.com (discontinued)

Overview

What is Desk.com (discontinued)?

Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.

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Learn from top reviewers

Desk.com is great but it takes some time to learn how to use it

Rating: 9 out of 10
July 13, 2022
IncentivizedVetted ReviewVerified User
We are an international education company. We use Desk.com for almost everything that has to do with students and their situation. With Desk.com we also manage housing, activi...
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Carolina Zumaglini
Supervisor - Other
Academic Coordinator
Universidad Catolica Argentina y CALP
Desk.com (discontinued)2 years of experience

A not so good CRM Support software.

Rating: 6 out of 10
July 5, 2022
IncentivizedVetted ReviewVerified User
The desk is easy to use and very basic; it has lots of tools for logging and working cases. It is great but not so customizable due, to which when you need a little more than ...
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Amritansu Sahoo
C-Level Executive - Information Technology
Co-Founder
Astrix Study
Desk.com (discontinued)2 years of experience

Desk.com - Gives you a great "big picture"

Rating: 9 out of 10
July 3, 2022
IncentivizedVetted ReviewVerified User
Desk.com provided a cloud solution to provide support to our facility to a clearinghouse. We were able to generate tickets and provide status updates through just a series of ...
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Lisa Glassman
Analyst - Information Technology
Senior Project Manager / Analyst
LRH
Desk.com (discontinued)2 years of experience

Increase both customer and agent satisfaction with a solution that integrates seamlessly with your Salesforce CRM.

Rating: 9 out of 10
July 2, 2022
IncentivizedVetted ReviewVerified User
Desk.com and the Salesforce Service Cloud have been absolutely incredible with case management, support, and integration with our Salesforce CRM. We have been able to increase...
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Shreyans Parekh
Director - Corporate
Director, Strategic Initiatives + Corporate Venture Capital
JLL Technologies
Desk.com (discontinued)9 years of experience
Verified on LinkedIn

Lots of customization ability but that can make it hard for initial set-up

Rating: 7 out of 10
July 2, 2022
IncentivizedVetted ReviewVerified User
We use Desk.com to engage with our customers, provide them with self-help resources, and track and create notes related to our interactions with them. The system makes it easy...
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Lilli Gordon
Employee - Customer Service
Senior Customer Success Manager
Culture Amp
Desk.com (discontinued)1 year of experience
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Pricing

View all pricing
Desk.com (discontinued)

Desk.com (discontinued)

N/A
Unavailable

What is Desk.com (discontinued)?

Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.desk.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

Salesforce Service Cloud

Salesforce Service Cloud

$25
per month
What is Salesforce Service Cloud?

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Freshdesk

Freshdesk

Free
What is Freshdesk?

Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user…

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Product Demos

Desk.com Demo: The All-in-one Customer Support System

YouTube

See How One Kings Lane Grows Retail Sales with Desk.com

YouTube

Desk to Service Cloud Migration Tool with Product Demo

YouTube

Exports - Order Desk Demo Series 10 of 12

YouTube

Desk.com demo

YouTube

Live Desk.com Overview: Power up your customer support

YouTube
View more demos
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Product Details

What is Desk.com (discontinued)?

Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.

Desk.com (discontinued) Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Q and A
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Phone support
  • Supported: Social integration
  • Supported: Email support
  • Supported: Help Desk CRM integration

Additional Features

  • Supported: Salesforce Integration

Desk.com (discontinued) Screenshots

Screenshot of Desk.com ConsoleScreenshot of Desk.com Issue ScreenScreenshot of Desk.com Reporting and Analytics

Desk.com (discontinued) Video

Desk.com helps you make customers happy. The out-of-the-box customer support app has everything fast-growing companies need to provide awesome customer service and grow their businesses faster than ever.

Desk.com (discontinued) Integrations

Desk.com (discontinued) Competitors

Desk.com (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.

Verint Channel Automation, Freshdesk, and HappyFox Help Desk are common alternatives for Desk.com (discontinued).

Reviewers rate Usability highest, with a score of 8.3.

The most common users of Desk.com (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 38)

A not so good CRM Support software.

Rating: 6 out of 10
Incentivized
July 05, 2022
Pros
  • It is quite intuitive for logging.
  • It has great UI and is very easy to use.
  • New users can be added to the system without much training and practice.
Cons
  • Very few customization features.
  • Absence or search tool and reporting tool.
  • Existing data cannot be modified much.

Increase both customer and agent satisfaction with a solution that integrates seamlessly with your Salesforce CRM.

Rating: 9 out of 10
Incentivized
July 02, 2022
SP
Shreyans Parekh
Director, Strategic Initiatives + Corporate Venture Capital
JLL Technologies (Computer Software, 10,001+ employees)
Vetted Review
Verified User
Desk.com (discontinued)
9 years of experience
Verified on LinkedIn
Pros
  • Support our customers on any channel at scale.
  • Personalize our customer support experience.
  • Automate redundant admin tasks to boost overall efficiency.
  • Configure workflows and customize consoles effectively.
Cons
  • Email support capabilities can definitely be expanded.
  • Enhanced organization and prioritization of support and service tickets.
  • Quickly identifying errors when a ticket is triggered and being able to triage effectively.

Lots of customization ability but that can make it hard for initial set-up

Rating: 7 out of 10
Incentivized
July 02, 2022
LG
Lilli Gordon
Senior Customer Success Manager
Culture Amp (Human Resources, 501-1000 employees)
Vetted Review
Verified User
Desk.com (discontinued)
1 year of experience
View profile
Pros
  • A lot of customization abilities
  • Easy to use
  • Connects with our other Salesforce activities
Cons
  • There should be a open-source training to get you started.
  • It can be bare-bones originally so it takes time to customize.
  • Not great support services.

Desk.com is great but it takes some time to learn how to use it

Rating: 9 out of 10
Incentivized
July 13, 2022
CZ
Carolina Zumaglini
Academic Coordinator
Universidad Catolica Argentina y CALP (E-Learning, 1001-5000 employees)
Vetted Review
Verified User
Desk.com (discontinued)
2 years of experience
Pros
  • update student information and daily circumstances
  • communicate about participants globally
  • organize course information and professors
Cons
  • It would be nice if Desk.com could be more intuitive
  • It would be nice to find tutorials easily and keep them brief
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