Name: Desk365
Author: Desk365

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Feature Management

Performance Testing

Development

Business Intelligence (BI)

Calibration Management

Collaboration

Embedded Business Intelligence (BI)

Enterprise Search

Enterprise

Accounting

Accounting and Tax Services

Financial Risk Management

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Performance Management

HR Management

On-Demand Payment

Payroll

Relocation

Resume Parsing

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Migration

Cloud Storage

Component Content Management

Configuration Management

Database DevOps

Disk Cloning

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Interoperability

Metadata Management

Network Performance Monitoring

Product Implementation Services

Remote Desktop

Remote Monitoring and Management

Secure Email Gateway

Server Virtualization

Test Management

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Event Management

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Enablement

Sales Training

Sales

Secure Service Edge (SSE)

Security

Car Rental

Construction Takeoff and Estimating

Direct Secure Messaging

Home Health Care

Insurance Agency Management

Intelligent Document Processing

Medical Office EMR & EHR

Population Health Management

Vertical-Specific

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Front

Users of Desk365 have praised the software for its ability to quickly and efficiently resolve issues, thereby ensuring smooth operations and minimizing downtime. This is a significant business problem that many organizations face, as system malfunctions and technical glitches can disrupt productivity and lead to financial losses. With Desk365's quick and efficient support, users have been able to address any issues promptly, allowing them to maintain uninterrupted workflow and minimize the impact on their business.

Another key business problem that Desk365 solves is the seamless implementation process. Reviewers have consistently mentioned the positive and hassle-free experience they had when implementing this software. The ease of implementation is crucial for businesses, as it saves time and reduces the need for extensive training. By streamlining the setup process, Desk365 enables users to get up and running quickly with minimal disruptions, allowing them to focus on their core tasks and maximize productivity.

Customers have commended Desk365 for its smooth interface, which provides an intuitive and user-friendly experience. This addresses another critical business problem - the usability of software tools. A complicated or confusing interface can hinder user adoption and slow down operations. However, with Desk365's user-friendly interface, customers are able to navigate the software effortlessly, making it easier for them to access the features they need and complete their tasks efficiently.

The dashboard of Desk365 has also received praise for elegantly presenting key features, enabling users to easily access and utilize them. This addresses a common challenge faced by businesses - having a centralized platform that allows users to manage various tasks from one place. With Desk365's well-designed dashboard, users can conveniently access essential features without having to navigate through multiple menus or interfaces. This improves efficiency and helps users stay organized by providing them with a holistic view of their work.

Additionally, users have appreciated the prompt and flexible customer service provided by Desk365. This solves yet another business problem - the need for reliable support. Having responsive customer service is vital for businesses to address any issues or queries effectively. Desk365's commitment to providing timely and flexible customer service ensures that users' needs are met in a timely manner, minimizing any potential disruptions and allowing businesses to operate smoothly.

Overall, Desk365 solves various critical business problems such as quick issue resolution, seamless implementation, user-friendly interface, centralized task management, and reliable customer service. These aspects contribute to improved productivity, reduced downtime, and enhanced user satisfaction, making Desk365 a valuable solution for organizations looking to streamline their operations.

User-Friendly Interface: Many users have praised Desk365 for its user-friendly interface, stating that it is easy to navigate and complete tasks quickly. The intuitive design has made it simple for users to adapt to the software without requiring extensive training.

Integration with MS Teams: The integration of Desk365 with MS Teams has received high praise from multiple reviewers. Users appreciate how this integration improves their interaction by allowing them to receive notifications and collaborate on tech questions and comments within their existing Teams environment.

Efficient Automation Features: Numerous reviewers have highlighted the convenience and efficiency provided by Desk365's automation features. This functionality streamlines IT support tasks, saving time and effort for users. The automation capabilities have been commended for enhancing productivity and ensuring a smoother workflow in handling tickets and support requests.

Missing functionalities: Some users have mentioned that Desk365 has missing functionalities, indicating that there are features they would like to see added to the software. 

Insufficient automation capabilities: Several reviewers have expressed a desire for more power with automation in Desk365, suggesting that the current automation capabilities are not sufficient for their needs.

Lack of communication regarding critical changes: Users have mentioned that they would like to be better informed about critical changes in Desk365, implying a lack of communication regarding important updates.

Growth

Free

ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

Standard

Professional

Desk365

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Desk365 helps you deliver outstanding customer service using Microsoft Teams, Email, and more.

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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Desk365

Overview

What is Desk365?