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Deskero

Deskero

Overview

What is Deskero?

Deskero is a social platform for customer support and ticketing. Businesses use Deskero to engage with customers and collect their questions from emails, chats, websites, and social networks.

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Recent Reviews

TrustRadius Insights

Deskero is a versatile customer support tool that efficiently consolidates customer inquiries from various channels, offering a unified …
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Pricing

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Grow

$12 ($9)

Cloud
Per user per month (per user annually)

Business

$30 ($25)

Cloud
Per user per month (per user annually)

Premium

$120 ($90)

Cloud
Per user per month (per user annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.deskero.com/en/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Product Details

What is Deskero?

Deskero is a social media customer service software that integrates requests from multiple channels, including emails, chats, websites, and social networks, into a centralized platform. It is designed to organize help centers and promote customer engagement through social networks. Deskero is ideal for small and mid-size companies that are looking to expand their help desk capabilities and engage with customers through more social channels. The platform's user-friendly interface makes it easy for businesses to provide quick, personalized service to their customers. Deskero has five years of experience helping businesses streamline multi-channel support with a range of customizable features.


Customers can search through Deskero's Knowledge Base, a self-service library that includes answers to frequently asked questions. Every ticket can be converted into a knowledge base item, which reduces the number of outstanding service requests. Deskero's ticket deflections feature will direct customers to knowledge base items before they even submit a ticket. You can link any item in the knowledge base to your ticket replies and make sure everything is clear for the customer. Knowledge base resources are also shareable on Facebook and Twitter, providing group answers to common service problems. The customer portal is extremely accessible and includes an archive of updates, drivers, and documents.


Deskero uses a multi-channel support ticket system to make the help desk more efficient, primarily with customizable workflows. It includes groups and areas that streamline ticketing and automatically assign service requests to specific agents or departments. Related tickets can be merged into a single one, decluttering the ticket pipeline. The business rules feature maximizes the agent's productivity, and Deskero's rules engine can be configured to support any kind of workflow. To further improve efficiency, Deskero offers timed automations that are triggered within a predetermined time frame and pre-configured canned answers.


This platform integrates with all of your social networks and automatically imports questions without any complex configurations. Deskero offers a live chat feature that enables customers who need immediate assistance to speak with an available agent. With Deskero, messages are instantly converted into support tickets and delivered to the appropriate inbox. You can also use a personalized chat widget to address support questions from your website. Deskero makes it easy for businesses to create a unified workflow out of multiple social channels.


Deskero Features

  • Supported: Multi-channel support
  • Supported: Email import
  • Supported: Mobile Support
  • Supported: One click reply
  • Supported: Personalized filters
  • Supported: Custom tags
  • Supported: Ticket merging
  • Supported: Canned responses
  • Supported: Automated scenarios
  • Supported: Event based engine
  • Supported: Ticket configuration rules
  • Supported: Timed automations
  • Supported: Instant chat tickets
  • Supported: Customized chat workflow
  • Supported: Automated greeting chat
  • Supported: Internal chat
  • Supported: Internal time tracking system
  • Supported: Service level management
  • Supported: Custom data fields
  • Supported: Domain mapping
  • Supported: Custom email templates
  • Supported: Product portals
  • Supported: Knowledge base
  • Supported: Ticket deflections

Deskero Screenshots

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Deskero Video

Who said customer care has to be cumbersome and sluggish? We focus on elegant simplicity to offer you a fresh new way of helping out your clients. Easy to use, beautiful to look at and packed with all the features you need, Deskero combines the traditional elements of help de...
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Deskero Integrations

Deskero Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Deskero is a social platform for customer support and ticketing. Businesses use Deskero to engage with customers and collect their questions from emails, chats, websites, and social networks.

Deskero starts at $9.

Freshdesk, Zendesk Suite, and LiveAgent are common alternatives for Deskero.

The most common users of Deskero are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Deskero is a versatile customer support tool that efficiently consolidates customer inquiries from various channels, offering a unified view for companies to handle and manage interactions. Users highly recommend Deskero as a reliable and efficient ticketing system, equipped with essential features for effective ticket management. With Deskero's automation capabilities, users can effortlessly create new customers and leads through API integration. The software also provides a self-service portal for customers to track the activation state of their services and make requests.

Deskero simplifies the management of different types of tickets, including information, requests, technical help, economics, leads, and prospects. Its live chat feature is easy to implement, enabling seamless communication with customers. By implementing Deskero, companies can effectively handle and document website maintenance requests, resulting in improved organization and client satisfaction. Additionally, Deskero streamlines customer support by allowing users to reach out and track the status of their issues. It helps manage activities and engagements, as well as various types of requests.

Deskero promotes accountability between agents and improves overall customer service by tracking performance and productivity, providing valuable insights for improvement. The software serves as a streamlined solution for managing in-office issues like IT and requests, surpassing the functionality of other free services. It helps prioritize tasks and prevent clients from falling through the cracks by allowing them to initiate contact and requests. Apart from these benefits, Deskero offers valuable features such as data analysis, summary preparation, and identifying areas for infrastructure improvement.

Customers also appreciate Deskero's mobile app which enhances communication and provides automatic notifications for immediate issue updates. The software seamlessly integrates with existing systems, enabling progress and growth within organizations. Deskero creates an effective interface between support teams and customers by converting interactions into tickets for organized query management. Users find it particularly useful for solving problems related to printers and application or hardware support. Additionally, Deskero supports customer care and bug tickets, improving relationships with clients and organizing information for knowledge building.

Although some users have experienced stability issues with the Android version of the software, overall, Deskero has exceeded expectations and is considered a great ticketing system that can scale with a company's growth. The Deskero team is highly responsive and dedicated, working closely with customers to customize the platform to their specific needs. With its multichannel capabilities, Deskero is an easy-to-use solution for customer contact centers.

User-Friendly Interface: Many users have praised Deskero for its user-friendly interface, stating that it is easy to navigate and use. The clean structure of the program makes it simple and accessible for accessing different customer support attributes.

Customizable Ticketing Fields: Users have been impressed with the ability to customize ticketing fields in Deskero to fit their unique needs. The system's flexibility allows them to tailor it to their workflow and processes, increasing their team's productivity and reducing issue resolution time.

Notification System: Users appreciate the notification system in Deskero, which allows them to set up automated notifications for both their team and end-users. This feature saves them a lot of time and ensures everyone is updated throughout the ticketing process.

Some users have expressed dissatisfaction with the reporting and analytics abilities in Deskero, finding them to be limiting. They would like more advanced and customizable options for better data analysis and insights. Additionally, users have mentioned that the chat system design in Deskero is not as well-designed compared to other parts of the software. They find it less intuitive and user-friendly. Another concern raised by users is the minimal API documentation provided by Deskero, which often requires them to seek assistance for advanced requests. However, they do appreciate the technical team's promptness in providing comprehensive answers and support when needed.

Deskero receives several recommendations from users based on their experience with the software. These common suggestions highlight its strengths and benefits:

  1. Deskero is worth trying, especially for its relatively easy setup process. Users have found it user-friendly and intuitive, making it a viable option for companies looking to enhance their performance.

  2. Users recommend Deskero as the best help desk software. Its extensive range of features and functionalities make it an excellent option for offering support to customers.

  3. Deskero is recommended for startups and small businesses. Users appreciate its affordability and believe that it provides significant value for money.

Overall, users find Deskero to be a versatile and efficient help desk solution that positively impacts customer support processes. They appreciate its ease of use, feature-rich functionality, affordability, and potential for scalability.

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