TrustRadius Insights
Easy to use platform: Many users have found the Detrack platform very easy to use, both for administration and drivers. They appreciate …
Starting at $0 driver/month
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What is Detrack?
Detrack is a global delivery management solution that serves users from more than 45 countries (including United States, Australia, United Kingdom, Malaysia, Vietnam, UAE (Dubai), India, South Africa, Canada, and New Zealand). The app is currently translated into 21 languages,…
Recent Reviews
Pricing
Free Trial
$0.00
On Premise
driver/month
Monthly Payment
$29.00
On Premise
driver/month
Annually Payment
$312.00
On Premise
driver/month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.detrack.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Detrack?
Detrack is a global delivery management solution that serves users from more than 45 countries (including United States, Australia, United Kingdom, Malaysia, Vietnam, UAE (Dubai), India, South Africa, Canada, and New Zealand). The app is currently translated into 21 languages, with more than 58,000 installations.
Detrack serves clients from a wide array of industries, with a more dominant presence in 3PLs, couriers, cold chain logistics, pharmaceuticals, retailers, food and beverage retailers, e-commerce operators, and logistics software providers.
Detrack has been programmed with the ability to work anywhere on the globe, boasting a carefully designed funneling process that has enabled them to access users from all over the world, right from their home base in Singapore.
According to the vendor, in 2019, users have completed over 23 million jobs and captured more than 81 million E-PODs using the Detrack app.
Detrack Screenshots
Detrack Video
Detrack: Lets customers see their delivery coming to them live with ETA
Detrack Integrations
Detrack Competitors
Detrack Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | Bahasa Melayu, Bahasa Indonesia, Simplified Chinese, Traditional Chinese (Hong Kong), Italian, Spanish, French, Dutch, Latvian, Brazilian Portuguese, Tagalog, Japanese, Vietnamese, Burmese, Khmer, Greek, Finnish and Thai. |
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Reviews and Ratings
(3)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy to use platform: Many users have found the Detrack platform very easy to use, both for administration and drivers. They appreciate how it helps them keep their deliveries organized with real-time delivery information. The customizable features of the platform also allow users to tailor it to their specific needs.
Real-time tracking and updates: Users highly appreciate the live updates provided to drivers when changes are made and the ability to track the driver in real-time. This feature has been mentioned by several reviewers as a valuable addition that enhances their delivery management process.
Integrated call, GPS, and proof of delivery features: The integrated call, GPS, and proof of delivery capturing features within the window have received positive feedback from users. This functionality minimizes the need for switching screens and provides convenience during delivery operations.
Difficulties with Image Embedding: Some users have found it challenging to embed images in the system and have had to seek support for assistance. They felt that this feature could be more user-friendly.
Lack of Automatic Display of Special Instructions: Users have mentioned that special instructions do not automatically pop up for drivers after hitting the next location, suggesting it would be helpful if they popped up automatically.
Limited Email Resend Options and Notification Functionality: Users have suggested the option to resend emails when changing drivers or details, as well as the ability to send notifications for items added to today's run.
Reviews
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April 13, 2022
A great surprise for Trainers
The software was implemented for one of our campaigns; it was provided directly by the customer. In this specific case, it was a private package delivery company. I was trained in the use of the software and after giving training to the users in the campaign, the aim was mostly to keep track of the vehicle fleet of the customer and the new ones that could arrive.
- Easy implementation
- Excellent tracking
- Variety of payment methods
- Friendly interface
- Synchronisation may fail at times.
- Graphic designed could be more attractive as it feels dull at the time.
- Security options could be higher.
- Implementation
- Cost
- Tracking capabilities
- Lower training times - positive.
- Easy of use for new agents - positive.
- Synchronizing issues - negative.
- Motive (previously KeepTruckin)
Detrack makes a difference in the time used for training new agents, while veteran agents who are already used to the software of this sort got entangled with the program very easily; the synchronization issues that were the main use in most of the complaints we received were fairly fixed but the impact was not as bad as it could sound but is a pebble in the road nevertheless. Compared to previous programs that we use in different campaigns, which can be very raw than Detrack we had an amazing time using it and teaching it.