Name: DeviceTracker
Author: Purpose Built Software and Services

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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DeviceTracker is a desktop program developed by PBS (Purpose Built Software Pty Ltd) that aims to track, manage, and facilitate the repair of portable assets such as PDAs, POS terminals, printers, and tablets. According to the vendor, DeviceTracker replaces manual systems, reducing the need for excessive manpower and paperwork, while improving the accuracy and reliability of asset information. The software is suitable for companies of all sizes and caters to various professions and industries including retail, hospitality, logistics, healthcare, and manufacturing.

## Key Features

**Cost-effective**: According to the vendor, DeviceTracker is offered at a lower cost compared to competitors' products. The software is built to be robust, reliable, and scalable, resulting in fewer support requests and potential savings for the user.

**24-hour online tracking**: Users have access to a 24/7 online tracking and management system, as claimed by the vendor. This allows for efficient device management through the repair center, device pool, sending out replacements, and maintaining repair-history information.

**Asset tracking**: DeviceTracker accurately tracks the movement and location of assets such as PDAs, POS terminals, printers, and tablets, according to the vendor. Assets can be searched based on fixed fields like Make, Model, and Serial Number, as well as user-configurable fields. The system maintains a detailed log of each movement, including dates, locations, connote numbers, IMEI numbers, and reasoning.

**Reduced asset requirements**: According to the vendor, DeviceTracker helps reduce the total number of assets needed for efficient operation. By providing accurate and up-to-date information on the asset pool, it enables faster turnaround of assets under repair. This applies to both "Return to Owner" and "Return to Pool" repair and pool management styles, potentially leading to reduced capital expenditure.

**User-friendly interface**: DeviceTracker comes with a one-page user manual that is claimed to be sufficient for most users. For those who prefer more detailed instructions, a PDF-style in-depth user manual is provided. The vendor also offers video tutorials for visual demonstrations.

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

Vivantio

Issuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and scale their support operation.

Support

Team

Issuetrak

DeviceTracker

IT asset management (also hardware asset management or HAM) software manages the physical assets in an IT infrastructure (their selection, maintenance, protection, inspection, and renewal or disposal/replacement). The purpose of the software is to ease and improve the lifecycle management process of the IT infrastructure and inform strategic decisions related to it its growth and maintenance. To that end vendors of asset management tools proffer inventory control with related functions like licensing and software asset management (SAM), patch management, network monitoring and management, IT service management, and security/compliance oriented capabilities specializing in damage control related to device theft and corruption like device lockdown, geolocation (for the wayward laptop), remote control, data obliteration, and more. The solutions offered vary by the anticipated needs of the multifarious enterprises who must track hardware assets.

IT Asset Management

Purpose Built Software and Services

IT Asset Management software is designed to inventory all the hardware and software within an organization to aid decision-making

Software and hardware inventory tracking

Discovery and management of hardware and software inventory

License management

Tracking license agreement compliance to ensure that infrastructure is neither over nor under licensed

Asset lifecycle monitoring

Monitoring asset lifecycle from acquisition to retirement

Contract management

Tools to assist in managing purchase orders and contracts

Asset relationship management

Asset relationship management is the ability to see relationships between assets to help with troubleshooting

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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DeviceTracker

Overview

What is DeviceTracker?